Before You Call; Contacting Dell - Dell PowerEdge 700 Installation And Troubleshooting Manual

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics
the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your System Information Guide for important safety information.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:

Contacting Dell

To contact Dell electronically, you can access the following websites:
www.dell.com
l
support.dell.com (technical support)
l
premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier,
l
Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Anguilla
Antigua and Barbuda
Argentina (Buenos Aires)
International Access Code: 00
Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near
Department Name or Service Area,
Website and E-Mail Address
General Support
General Support
Website: www.dell.com.ar
Tech Support and Customer Care
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 800-335-0031
1-800-805-5924
toll-free: 0-800-444-0733