Dell PowerEdge 700 Installation And Troubleshooting Manual
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Dell PowerEdge 700 Installation And Troubleshooting Manual

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Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide
Introduction
Indicators and Codes
Finding Software Solutions
Running System Diagnostics
Troubleshooting Your System
Installing System Options
Installing Drives
Getting Help
Jumpers and Connectors
I/O Connectors
Abbreviations and Acronyms
 Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
 Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see
Information in this document is subject to change without notice.
© 2003 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell OpenManage, Dell Precision, Dimension, Inspiron, OptiPlex, Latitude, DellNet, PowerVault, PowerApp, and Axim are
trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft
Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Initial release: November 2003
"Abbreviations and
Acronyms."

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  • Page 1 Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 2: Jumpers And Connectors

    Back to Contents Page   Jumpers and Connectors Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide   Jumpers—A General Explanation   System Board Jumpers   System Board Connectors   Disabling a Forgotten Password   This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.

  • Page 3: System Board Connectors

       Table A-1. System Board Jumper Settings  Jumper Setting Description  PSWD_EN  The password feature is enabled.      (default)  The password feature is disabled.    NVRAM_CLR    The configuration settings are retained at system startup.    (default)  The configuration settings are cleared at next system startup.  ...

  • Page 4: Disabling A Forgotten Password

         Table A-2. System Board Connectors  Connector Description  12V  Power supply  BACK FAN  Back system fan  BATTERY  System battery  COM1/LPT/VGA  Serial, parallel, and video  CPU  Processor  DIMMn_x  Memory modules (4)  FDD  Diskette  FRONT_FAN  Front system fan  FRONT_PANEL  Front panel  INTRUDER  Chassis intrusion  KB/MS  PS/2 keyboard and mouse  LAN1...
  • Page 5   CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.  Remove the bezel. See "Removing the Bezel"...
  • Page 6 Back to Contents Page   I/O Connectors Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide   Serial Connector   Parallel Connector   PS/2-Compatible Keyboard and Mouse Connectors   Video Connector   USB Connector   Integrated NIC Connector   Network Cable Requirements   I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.

  • Page 7: Serial Connector

      Serial Connector   Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. The serial connector uses a 9-pin D- subminiature connector.   Serial Connector Autoconfiguration   The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available designation.

  • Page 8: Video Connector

       Table B-3. Parallel Connector Pin Assignments  Signal I/O Definition  1  STB#  I/O  Strobe  2  PD0  I/O  Printer data bit 0  3  PD1  I/O  Printer data bit 1  4  PD2  I/O  Printer data bit 2  5  PD3  I/O  Printer data bit 3  6  PD4  I/O  Printer data bit 4  7  PD5...

  • Page 9: Usb Connector

      You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector. Figure B-5 illustrates the pin numbers for the video connector and Table B-5 defines the pin assignments for the connector.   NOTE: Installing a video card automatically disables the system's integrated video controller. Figure B-5.

  • Page 10: Network Cable Requirements

    Integrated NIC Connector   The system's integrated NIC functions as a separate network expansion card while providing fast communication between servers and workstations. Figure B- illustrates the pin numbers for the NIC connector and Table B-7 defines the pin assignments for the connector. Figure B-7.

  • Page 11: Abbreviations And Acronyms

    Back to Contents Page   Abbreviations and Acronyms Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide    ampere(s)    alternating current    analog-to-digital converter   ANSI  American National Standards Institute   APIC  Advanced Peripheral Interrupt Controller   ASIC  application-specific integrated circuit   BIOS  basic input/output system  ...
  • Page 12  compact disc    color graphics adapter    centimeter(s)   CMOS  complementary metal oxide semiconductor    communications    characters per inch    characters per line    central processing unit    digital-to-analog converter    digital audio tape    decibel(s)    adjusted decibel(s)  ...
  • Page 13   DIMM  dual in-line memory module    Deutsche Industrie Norm    dual in-line package    direct memory access    Department of Communications (in Canada)    dots per inch   DRAM  dynamic random-access memory   DS/DD  double-sided double-density   DS/HD  double-sided high-density  ...
  • Page 14  electromagnetic interference    expanded memory manager    Expanded Memory Specification    Enhanced Parallel Port   EPROM  erasable programmable read-only memory    electrostatic discharge   ESDI  enhanced small-device interface    embedded server management    Fahrenheit    file allocation table    Federal Communications Commission  ...
  • Page 15  gigabyte(s)    graphical user interface    hertz    input/output    identification    integrated drive electronics    interrupt request    kilo- (1024)    kilobyte(s)   KB/sec  kilobyte(s) per second    kilobit(s)   Kbps  kilobit(s) per second    kilogram(s)    kilohertz  ...
  • Page 16    local area network    pound(s)    liquid crystal display    light-emitting diode    low insertion force    load number    lines per inch    low voltage differential    meter(s)    milliampere(s)    milliampere-hour(s)    megabyte(s)    megabit(s)   Mbps  megabit(s) per second...
  • Page 17    master boot record    monochrome display adapter    monochrome graphics adapter    megahertz    millimeter(s)    millisecond(s)   MTBF  mean time between failures    millivolt(s)    network interface controller   NiCad  nickel cadmium   NiMH  nickel-metal hydride    nonmaskable interrupt  ...
  • Page 18  NT File System   NVRAM  nonvolatile random-access memory    one-time programmable    programmable array logic    Peripheral Component Interconnect   PCMCIA  Personal Computer Memory Card International Association    power distribution board    power distribution unit    pin grid array    personal identification code  ...
  • Page 19 PS/2  Personal System/2    preboot execution environment   RAID  redundant arrays of independent disks    remote access controller    random-access memory    Resource Configuration Utility    ringer equivalence number    radio frequency interference    red/green/blue    read-only memory    revolutions per minute  ...
  • Page 20   SCSI  small computer system interface    second(s)    single-edge contact    system event log   SDRAM  synchronous dynamic random-access memory   SIMM  single in-line memory module    server management bus    system management interrupt   SNMP  Simple Network Management Protocol  ...
  • Page 21    uninterruptible power supply    universal serial bus    volt(s)    volt(s) alternating current    volt(s) direct current    video graphics array   VLSI  very-large-scale integration   VRAM  video random-access memory    voltage regulator module    watt(s)    watt-hour(s)    extended memory manager  ...
  • Page 22  zero insertion force Back to Contents Page  ...

  • Page 23: Other Documents You May Need

     Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.   Obtaining Technical Assistance   Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Back to Contents Page  ...
  • Page 24 Back to Contents Page   Indicators and Codes Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features System Beep Codes Back-Panel Features Warning Messages NIC Indicator Codes Diagnostics Messages Hot-Plug SCSI Hard-Drive Indicator Codes Alert Messages System Messages   The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not operating properly:  System indicators...

  • Page 25: Back Panel Features

     To exit from a power-saving state, briefly press the power button or click or move the mouse.  Hard-drive  Flashes when data is being read from or written to the SATA hard drives that are connected to the integrated drive controller. activity indicator  ...
  • Page 26    Table 2-3. NIC Indicator Codes  Indicator Normal Operation Error Condition  Activity  Flashing amber indicates that network data is being sent or  When off at the same time that the link indicator is off, the network received adapter is not connected to the network.  Link  Steady green indicates that the network adapter is connected to a  When off at the same time that the activity indicator is off, the network...

  • Page 27: System Messages

    System Messages   System messages appear on the screen to notify you of a possible problem with the system. Table 2-5 lists the system messages that can occur and the probable cause and corrective action for each message.   NOTE: If you receive a system message that is not listed in Table 2-5, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
  • Page 28 drive, or hard drive. Diskette Drive," "Troubleshooting a CD, DVD, or CD-RW/DVD Drive," "Troubleshooting SATA Hard Drives," or "Troubleshooting SCSI Hard Data error Drives" in "Troubleshooting Your System."    Faulty or improperly installed memory modules.  See "Troubleshooting System Memory" in "Troubleshooting Your System."...
  • Page 29   Memory double word logic failure at address, read value expecting value   Memory odd/even logic failure at start address to end address   Memory write/read failure at address, read value expecting value    Faulty application program.  Restart the application program. Memory allocation error  ...

  • Page 30: System Beep Codes

    Unsupported CPU stepping detected    The <F10> key was pressed during POST, but no  Create a utility partition on the boot hard drive (see the Dell utility partition exists on the boot hard drive. OpenManage Server Assistant CD). Utility partition not available  BIOS error.

  • Page 31: Warning Messages

      If a beep code is emitted, write down the series of beeps and then look it up in Table 2-6. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help."...

  • Page 32: Diagnostics Messages

      Diagnostics Messages   When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help," and then follow the instructions in that section for obtaining technical assistance.  ...

  • Page 33: Finding Software Solutions

    Back to Contents Page   Finding Software Solutions Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide   Before You Begin   Troubleshooting Errors and Conflicts   Software problems can be caused by:  Improper installation or configuration of an application  Application conflicts  Input errors  Interrupt assignment conflicts   Ensure that you are installing the software application according to the software manufacturer's recommended procedures. If a problem occurs after you install the software, you might need to troubleshoot your software application and your system.

  • Page 34: Irq Assignment Conflicts

      Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information.  ...

  • Page 35: Using Server Administrator Diagnostics

    (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.   Running the System Diagnostics   The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD.  ...

  • Page 36: From The Utility Partition

      From the Diagnostics Diskettes 1.  Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide for information on creating the diskettes. 2.  Insert the first diagnostics diskette.

  • Page 37: Error Messages

     The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow key to highlight an option. The second line provides information about the highlighted option.  ...

  • Page 38: Troubleshooting Your System

    Back to Contents Page   Troubleshooting Your System Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Troubleshooting the Power Supply Start-Up Routine Troubleshooting System Cooling Problems Checking the Equipment Troubleshooting System Memory Responding to a Systems Management Software Alert Message Troubleshooting a Diskette Drive Bezel Troubleshooting a CD, DVD, or CD-RW/DVD Drive...

  • Page 39: Troubleshooting The Video Subsystem

      Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2-2 for the back- panel connectors on your system.

  • Page 40: Troubleshooting Basic I/O Functions

    Problem  System message indicates a problem with the mouse.  Mouse is not functioning properly.   Action 1.  Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."   If the test fails, continue to the next step. 2.

  • Page 41: Troubleshooting A Usb Device

    Action 1.  Turn off the system and any peripheral devices connected to the serial port. 2.  Swap the serial interface cable with a working cable, and turn on the system and the serial device.   If the problem is resolved, replace the interface cable. See "Getting Help."...

  • Page 42: Responding To A Systems Management Software Alert Message

    If the tests fail, continue to the next step. 2.  Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" in "Indicators and Codes."  If the link indicator does not light, check all cable connections.  If the activity indicator does not light, the network driver files might be damaged or missing.  ...

  • Page 43: System Cover

      NOTE: Figure 5-1 shows the system standing upright as the bezel is being removed. However, before you service components inside the system, lay the system on its right side.   Installing the Bezel   To install the bezel, align the hooks at the bottom of the bezel, swing the top of the bezel forward toward the system, and press the bezel to the system until it snaps into place.

  • Page 44: Inside The System

      Inside the System   In Figure 5-3, the bezel and system cover are removed to provide an interior view of the system.   The system board holds the system's circuitry and other electronic components. Several hardware options such as the processors and memory are installed directly on the system board.

  • Page 45: Troubleshooting A Damaged System

     Excessive humidity.   Action   CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1.  Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2.

  • Page 46: Troubleshooting The System Battery

      If the tests fail, see "Getting Help."   Troubleshooting the System Battery   Problem  System message indicates a problem with the battery.  System Setup program loses system configuration information.  System date and time do not remain current.   NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.

  • Page 47: Troubleshooting System Cooling Problems

    9.  Install the bezel. See "Installing the Bezel." 10.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.   If the problem persists, see "Getting Help."   Troubleshooting System Cooling Problems   Problem  Cooling fan is not operating properly.

  • Page 48: Troubleshooting System Memory

      Troubleshooting System Memory   Problem  Faulty memory module.  Faulty system board.   Action   CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1.  Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics"...

  • Page 49: Troubleshooting A Diskette Drive

    16.  Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 17.  As the system boots, observe the monitor screen and the indicators on the keyboard. 18.  If an error message still appears, perform step 15 through step 17 for each additional error message.
  • Page 50   If the tests fail, see "Getting Help." 24.  Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 25.  Remove the bezel. See "Removing the Bezel." 26.  Lay the system on its right side. 27.
  • Page 51 Troubleshooting a Hot-Plug SCSI Hard Drive   Problem  Device driver error.  Hard drive not recognized by the system.   Action   NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive. 1.
  • Page 52 4.  Ensure that the primary SCSI channel is enabled, and restart the system. See the controller card's documentation. 5.  Ensure that the required device drivers are installed and configured correctly. See the Dell OpenManage Server Assistant CD.  ...
  • Page 53 17.  Install the bezel. See "Installing the Bezel." 18.  Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 19.  Format and partition the hard drive. See the operating system documentation. 20.  If possible, restore the files to the drive.  ...

  • Page 54: Troubleshooting Expansion Cards

    If the test fails, continue to the next step. 2.  Restart your system and enter the RAID configuration utility. See the RAID controller card's documentation. 3.  Ensure that the required device drivers are installed and are configured correctly. See the Dell OpenManage Server Assistant CD and the RAID controller  card's documentation.

  • Page 55: Troubleshooting The Processor

    1.  Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2.  Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3.  Remove the bezel. See "Removing the Bezel." 4.
  • Page 56 1.  Ensure that you are running the latest BIOS version.   You can download the latest BIOS version from the Dell Support website at support.dell.com. 2.  Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."...

  • Page 57: Installing System Options

    Back to Contents Page   Installing System Options Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide   Cooling Shroud   System Fans   Memory Modules   Processor   Expansion Cards   System Battery   This section describes how to remove and install the following components:  Cooling shroud  System fans  Memory modules  Processor  Expansion cards  System battery...

  • Page 58: Installing The Cooling Shroud

      Installing the Cooling Shroud 1.  Ensure that no tools or loose parts are left inside the system. 2.  Align the anchor tabs on the cooling shroud with the holes in the system chassis. 3.  Reposition the SCSI and power cables so they do not obstruct the DIMMs and interfere with installing the cooling shroud. 4.
  • Page 59   Installing the Front System Fan   CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1.  Insert the fan cable connector into the routing hole in the expansion-card guide bracket. See Figure 6-2. 2.

  • Page 60: Memory Modules

      CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.  Remove the bezel. See "Removing the Bezel"...

  • Page 61: Memory Module Installation Guidelines

      Memory Module Installation Guidelines   The memory module sockets are arranged in banks (1 and 2) on two channels (A and B). Unless only one 256-MB memory module is installed, the modules must be installed in identical pairs. For example, if you are installing 512-MB of total system memory, sockets DIMM1_A and DIMM1_B (bank 1) must contain 256-MB memory modules.

  • Page 62: Installing Memory Modules

    9.  Stand the system upright. 10.  Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 11.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.   After the system completes the POST routine, it runs a memory test.  ...

  • Page 63: Removing Memory Modules

    8.  Align the memory module's edge connector with the alignment key, and insert the memory module in the connector. See Figure 6-5.   The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way. 9.

  • Page 64: Replacing The Processor

      The following items are included in the processor upgrade kit:  A processor  A heat sink   Replacing the Processor   CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1.
  • Page 65 7.  Pull the socket release lever upward to the fully open position. See Figure 6-8.   NOTICE: Be careful not to bend any of the pins when removing the processor. Bending the pins can permanently damage the processor. 8.  Lift the processor out of the socket and leave the release lever in the open position so that the socket is ready for the new processor. See Figure 6-8. Figure 6-8.

  • Page 66: Installing An Expansion Card

    26.  Ensure that your system is running the latest BIOS version.   You can download the latest BIOS version from the Dell Support website located at support.dell.com 27.  Run the system diagnostics to verify that the new processor is operating correctly.

  • Page 67: Removing An Expansion Card

      CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1.  Unpack the expansion card, and prepare it for installation.   For instructions, see the documentation that accompanied the card. 2.

  • Page 68: Replacing The System Battery

    b.  Grasp the expansion card by its top corners, and carefully remove it from the expansion- card connector.   NOTICE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 69 10.  Stand the system upright. 11.  Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 12.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 13.  Enter the System Setup program to confirm that the battery is operating properly. See "Using the System Setup Program" in your User's Guide. 14.

  • Page 70: Installing Drives

    Back to Contents Page   Installing Drives Dell™ PowerEdge™ 700 Systems Installation and Troubleshooting Guide   Connecting Drives   Front-Panel Drive Inserts   Diskette Drive   5.25-Inch Drives   Hard Drives   Cabled SATA and SCSI Hard Drives   Hot-Plug SCSI Hard Drives   Installing a RAID Controller Card   Your system supports the following drives:  Up to two externally accessible 5.25-inch drives (typically CD and tape backup drives).
  • Page 71   NOTICE: To avoid electrical damage to internal system components, install a cover connector on any unused connectors on hard-drive power cables.   Front-Panel Drive Inserts   To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Additionally, each empty external drive bay is covered by a metal insert in the chassis to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 72: Removing A Diskette Drive

    1.  Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert snap into place. See Figure 7-1. 2.  Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place. See Figure 7-1. 3.

  • Page 73: Installing A 5.25-Inch Drive

      5.25-Inch Drives   A CD drive is standard in the first external drive bay. An additional IDE or SCSI tape backup device can be installed in the second external drive bay. These drives connect either to the system board or to an optional controller card.  ...
  • Page 74 10.  If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion Card" in "Installing System Options." 11.  Connect a power cable to the drive. See Figure 7-3. 12.

  • Page 75: General Installation Guidelines

    15.  Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 16.  Stand the system upright. 17.  Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 18.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 19.
  • Page 76 CAUTION: See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge. 1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.  Remove the bezel. See "Removing the Bezel"...

  • Page 77: Installing A Hard Drive

      Installing a Hard Drive 1.  Unpack the drive (and controller card, if applicable), and prepare the drive for installation.   For instructions, see the documentation that accompanied the drive. 2.  Install the hard drive in the hard-drive bay: a.  Slide the drive into the drive bay with the back of the drive toward the back of the drive bay. b.
  • Page 78   NOTE: The integrated drive controller on the system board can support only two SATA hard drives. If you are installing three or four SATA hard drives, you must connect the drives to a SATA RAID controller card in a RAID or non-RAID configuration.  ...

  • Page 79: Hot-Plug Scsi Hard Drives

    6.  Ensure that all cables are firmly connected and arranged so that they will not catch on the computer covers or block airflow inside the system. 7.  Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Options." 8.
  • Page 80   Removing a Hard Drive   NOTICE: Not all operating system support hot-plug drive installation. See the operating system documentation. 1.  Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 2.  Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive can be removed safely. See Table 2-4 for a list of hard-drive indicator codes.
  • Page 81 For instructions, see the documentation that accompanied the drive. 2.  Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System." 3.  Open the hard-drive carrier handle. See Figure 7-11.   NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing so can damage the partially installed carrier's shield spring and make it unusable.

  • Page 82: Getting Help

      Online Services   You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.   You can contact Dell electronically using the following addresses:  World Wide Web...

  • Page 83: Autotech Service

      AutoTech Service   Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.   When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

  • Page 84: Dell Enterprise Training And Certification

      If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 85: Before You Call

    Toll-free numbers are for use within the country for which they are listed.   When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 86  City Code: 11  Customer Care Fax   11 4515 7138  Aruba  General Support  toll-free: 800-1578  Australia (Sydney)  E-mail (Australia): au_tech_support@dell.com       E-mail (New Zealand): nz_tech_support@dell.com       International Access Code: 0011  Home and Small Business  1-300-65-55-33  Government and Business  toll-free: 1-800-633-559  Country Code: 61  Preferred Accounts Division (PAD)  toll-free: 1-800-060-889...
  • Page 87  02  2186 27 14  City Code: 2  TechFax  02  2186 27 28  Switchboard  02  2186 27 11  Denmark (Copenhagen)  Website: support.euro.dell.com       E-mail Support (portable computers): den_nbk_support@dell.com      International Access Code: 00  E-mail Support (desktop computers): den_support@dell.com      Country Code: 45  E-mail Support (servers): Nordic_server_support@dell.com       Technical Support  7023 0182  Customer Care (Relational)
  • Page 88  Technical Support  0825 004 719  Customer Care  0825 338 339  Switchboard  01 55 94 71 00  Sales  01 55 94 71 00  Fax  01 55 94 71 01  Germany (Langen)  Website: support.euro.dell.com     E-mail: tech_support_central_europe@dell.com     International Access Code: 00  Technical Support  06103 766-7200  Country Code: 49  Home/Small Business Customer Care  0180-5-224400  Global Segment Customer Care  06103 766-9570  City Code: 6103...
  • Page 89  Country Code: 81  Technical Support outside of Japan (Dimension and Inspiron)  81-44-520-1435  City Code: 44  Technical Support (Dell Precision™, OptiPlex™, and Latitude™)  toll-free:0120-198-433  Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)  81-44-556-3894  Technical Support (Axim™)  toll-free: 0120-981-690  Technical Support outside of Japan (Axim)  81-44-556-3468  Faxbox Service  044-556-3490...
  • Page 90  Home/Small Business Sales Fax  020 674 47 75  Relational Sales Fax  020 674 47 50  Switchboard  020 674 50 00  Switchboard Fax  020 674 47 50  New Zealand  E-mail (New Zealand): nz_tech_support@dell.com      E-mail (Australia): au_tech_support@dell.com      International Access Code: 00  Home and Small Business  0800 446 255  Country Code: 64  Government and Business  0800 444 617...
  • Page 91     E-mail: swe_support@dell.com     International Access Code: 00  E-mail Support for Latitude and Inspiron:    Swe-nbk_kats@dell.com  Country Code: 46  E-mail Support for OptiPlex: Swe_kats@dell.com     City Code: 8  E-mail Support for Servers: Nordic_server_support@dell.com     Technical Support  08 590 05 199  Relational Customer Care  08 590 05 642...
  • Page 92  Dell Outlet Store (Dell refurbished computers)  toll-free: 1-888-798-7561  Software and Peripherals Sales  toll-free: 1-800-671-3355  Spare Parts Sales  toll-free: 1-800-357-3355  Extended Service and Warranty Sales  toll-free: 1-800-247-4618  Fax  toll-free: 1-800-727-8320  Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired  toll-free: 1-877-DELLTTY  (1-877-335-5889)  U.S. Virgin Islands  General Support  1-877-673-3355  Venezuela  General Support  8001-3605  ...
  • Page 93   Back to Contents Page  ...
  • Page 94 Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

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