4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return

is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during

shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

NOTE:

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the

Diagnostics

the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps

possible only at the computer system itself. Ensure that the system documentation is available.

CAUTION:

Before servicing any components inside your computer, see your Product Information Guide for important safety information.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Peripherals:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network card:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents

of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Contacting Dell

To contact Dell™ electronically, you can access the following websites:

www.dell.com

support.dell.com (technical support)

premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier,

Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.