Appendix E - Warranty And Service Information; Limited Warranty; How To Receive Warranty Service - Magnum Energy MagnaSine Hybrid MSH3012RV Owner's Manual

Appendix E – Warranty & Service Information
Appendix E – Warranty and Service Information
E-1

Limited Warranty

Sensata Technologies (hereafter "Sensata") warrants this inverter to be free from defects in
material and workmanship that result in product failure during normal usage, according to the
following terms and conditions:
1. The limited warranty extends for 36 months from the product's original date of purchase.
2. The limited warranty extends to the original purchaser of the product and is not assignable or
transferable to any subsequent purchaser.
3. During the limited warranty period, Sensata will repair or replace at our option any defective
parts—or any parts that will not properly operate for their intended use—with factory new or
remanufactured replacement items if such repair or replacement is needed because of product
malfunction or failure during normal usage. The limited warranty does not cover defects in
appearance, or cosmetic, decorative, structural or non-operative parts. Sensata's limit of
liability under this warranty shall be the actual cash value of the product at the time the
original purchaser returns the product for repair, determined by the price paid by the original
purchaser. Sensata shall not be liable for any other losses or damages.
4. Upon request from Sensata, the original purchaser must prove the product's original date of
purchase by a dated bill of sale, itemized receipt.
5. The original purchaser shall return the product prepaid to Sensata, or to one of our authorized
service centers. After the completion of service under this limited warranty, Sensata will return
the product prepaid to the original purchaser via a Sensata-selected non-expedited surface
freight within the contiguous United States and Canada; this excludes Alaska and Hawaii.
6. If Sensata repairs or replaces a product, its warranty continues for the remaining portion of
the original warranty period or 90 days from the date of the return shipment to the original
purchaser, whichever is greater. All replaced products and parts removed from repaired products
become the property of Sensata.
7. This limited warranty is voided if:
• the product has been modifi ed without authorization
• the serial number has been altered or removed
• the product has been damaged from abuse, neglect, accident, high voltage or corrosion
• the product was not installed and operated according to the owner's manual
E-2

How to Receive Warranty Service

If your product requires warranty service, contact either:
• An Authorized Service Center, as listed at www.SensataPower.com; or
• Sensata Technologies (for Magnum Energy Products) at MagnumWarranty@Sensata.com.
• If returning the product directly to Sensata for repair, you must:
1. Return the unit in the original, or equivalent, shipping container.
2. Receive a Return Materials Authorization (RMA) number from Sensata prior to the return
of the product for service.
3. Place the RMA number clearly on the shipping container or on the packing slip.
When sending your product for service, please ensure it is properly packaged. Damage due to
inadequate packaging is not covered under warranty. We recommend sending the product
by traceable or insured service.
A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER IS REQUIRED
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BEFORE RETURNING ANY UNIT,