Chapter 3: Troubleshooting; Gears - The Systematic Approach To Defining, Diagnosing And Solving Problems - Toro Groundmaster Series Service Manual

GEARS – The Systematic Approach to Defining,
Diagnosing and Solving Problems
Troubleshooting: Cutting Unit (or attachment) Problems
1. Gather Information
• Information reported by the customer
• Information observed by you
• Establish the what, where and when of the issue
2. Evaluate Potential Causes
• Consider possible causes of the problem to develop a hypothesis
• Narrow down the focus of the problem
3. Assess Performance
• Ensure that you have all the necessary tools for testing
• Test all potential causes of the failure
• Reevaluate and create a new hypothesis if necessary
4. Repair
• Return the unit to service by repairing, rebuilding or replacing
5. Solution Confirmation
• Did the issue go away
• Was the root cause of the issue correctly repaired
• Are there any other new symptoms
Page 3–2 Groundsmaster ® 3200, 3300 and 3310
19240SL Rev A