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Chapter 6: Maintenance and Troubleshooting
Replacement Parts
The following table lists the available replacement parts for the E-CODER)R450i.
Part Name
®
Dow
#4 compound (5.3oz tube)
®
Novagard
(4cc Packet)
Magnet
Antenna assembly
Black rubber washer
Lockwire screw
Seal pin
Lid, register
Contact Information
Within North America, Neptune Customer Support is available Monday through Friday,
7:00 A.M. to 5:00 P.M. Central Time, by telephone or email.
By Phone
To contact Neptune Customer Support by phone, complete the following steps.
1. Call (800) 647-4832.
2. Select one of the following options:
1 if you have a Technical Support Personal Identification Number (PIN).
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2 if you do not have a Technical Support PIN.
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3. Enter the six-digit PIN and press #.
4. Select one of the following options.
2 for Technical Support.
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3 for maintenance contracts or renewals.
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4 for Return Material Authorization (RMA) for Canadian Accounts.
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You are directed to the appropriate team of Customer Support Specialists. The specialists
are dedicated to you until the issue is resolved to your satisfaction. When you call, be
prepared to give the following information:
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Table 8 – Replacement Parts
96018-064.
96018-072.
12287-001.
12926-000.
8340-054.
8460-015.
9106-001.
13199-003.
E-CODER ®
Part Number
)R450
i ™ Installation and Maintenance Guide
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