Nsw Configuration - ZyXEL Communications NSW Series User Manual

Make sure you have entered the user name and password correctly. The default user name is
1
and the default password is
These fields are case-sensitive, so make sure [Caps Lock] is not on.
Disconnect and re-connect the cord to the NSW.
2
If this does not work, you have to reset the device to its factory defaults. See
3
Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
10.3 NSW C o nfig ura tio n
I cannot access the NCC portal.
• Check that you are using the correct URL:
• NCC: https://nebula.zyxel.com/
• Make sure your computer's Ethernet card is installed and functioning properly.
• Check that you have Internet access. In your computer, click
then
C o m m a nd Pro m pt
'zyxel.com'. If you get a reply try to ping 'nebula.zyxel.com'.
• Make sure you are using the correct web browser. Browsers supported are:
• Firefox 21 or later
• Chrome 26.0 or later
• IE 10 or later
• Internet Explorer 9.0 or later
• Safari 6.0 or later
I cannot log into the NCC portal.
• Open your web browser and go to
password. Click
• Then go to
Chapter 10 Troubleshooting
a ssig ne d b y the NC C
. In the
C o m m a nd Pro m pt
if you don't have a myZyxel.com account and create an account.
No t a Me m b e r Ye t
http s://ne b ula .zyxe l.c o m
NSW Series User's Guide
when the NSW is registered with the NCC or
window, type 'ping' followed by a website such as
http s://p o rta l.myzyxe l.c o
using a supported web browser.
62
Section 4.6 on page
, ,
Sta rt (All) Pro g ra m s Ac c e sso rie s
m. Sign in with the correct email and
,
a dm in
.
1234
28.
and