Making A Consultative Transfer; Making A Blind Transfer - Avaya J159 User Manual

The types of Call Transfer are:
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting a call with the transfer recipient.

Making a consultative transfer

About this task
Transfer a call by connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer soft key or Transfer button.
The phone displays the Enter transfer destination screen.
The first call is placed on hold.
2. Do one of the following:
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
• Redial the last dialed number by using the Redial button.
• Highlight the extension on the phone screen, and press Transfer button.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient's phone starts ringing.
4. Do one of the following:
• Press Complete or Transfer button after the recipient answers the call.
The call transfer is complete. This is also called attended transfer.
• Press Complete or Transfer button after the recipient's number starts ringing.
The call transfer is complete. This is also called unattended transfer.

Making a blind transfer

About this task
Use this procedure to transfer an active call without connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer or Transfer button.
The phone displays the Enter Transfer Destination screen.
April 2020 Using Avaya J159 IP Phone in an Open SIP environment
Comments on this document? infodev@avaya.com
Call Transfer
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