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Tecal RH5485 Server
Problem Determination and Service Guide
3.5.5 Hard disk drive problems
Table 3-6 Hard disk drive problems
Symptom
Not all drives are
recognized by the
hard
diagnostic test.
The server stops
responding during
the hard disk drive
diagnostic test.
A hard disk drive
was not detected
while the operating
system was being
started.
A hard disk drive
passes
disk
diagnostic test but
the
remains.
Issue 02 (2011-05-25)
Follow the suggested actions in the order in which they are listed in the
Action column until the problem is solved.
See Chapter 4, "Parts listing, " to determine which components are customer
replaceable units (CRU) and which components are field replaceable units
(FRU).
If an action step is preceded by "(Trained service technician only)," that step
must be performed only by a trained service technician.
Action
Remove the drive that is indicated; then, run the hard disk drive
diagnostic test again. If the remaining drives are recognized, replace the
disk
drive
drive that you removed with a new one.
Remove the hard disk drive that was being tested when the server
stopped responding (see "Removing a hot-swap hard disk drive"), and
run the diagnostic test again. If the hard disk drive diagnostic test runs
successfully, replace the drive that you removed with a new one (see
"Replacing a hot-swap hard disk drive").
Reseat all hard disk drives and cables; then, run the hard disk drive
diagnostic test again.
Run the diagnostic SAS Fixed Disk Test .
the
hard
Note: This test is not available to servers that use RAID or servers with
drive
IDE or
SATA hard disk drives.
problem
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3 Diagnostics
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