Cd Or Dvd Drive Problems; Table 3-3 Cd Or Dvd Drive Problems - Huawei Tecal RH5485 Problem Determination And Service Manual

Tecal RH5485 Server
Problem Determination and Service Guide

3.5.2 CD or DVD drive problems

Table 3-3 CD or DVD drive problems




Symptom
The CD or
DVD drive is
not
recognized.
A
DVD is not
working
correctly.
Issue 02 (2011-05-25)
Follow the suggested actions in the order in which they are listed in the
Action column until the problem is solved.
See Chapter 4, "Parts listing, " to determine which components are customer
replaceable units (CRU) and which components are field replaceable units
(FRU).
If an action step is preceded by "(Trained service technician only)," that step
must be performed only by a trained service technician.
Action
1. Make sure that:

The IDE or SATA channel to which the CD or DVD drive is attached
(primary
or secondary) is enabled in the Setup utility.

The signal cable and connector are not damaged and the connector pins
arenot bent.

All cables and jumpers are installed correctly.

The correct device driver is installed for the CD or DVD drive.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the following components:
a. CD or DVD drive (see "Removing the DVD drive" and "Replacing the
DVD drive")
b. CD or DVD drive cable
c. I/O-board assembly (see "Removing the I/O-board shuttle" and "Replacing
the I/O-board shuttle")
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
CD or 1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Check the connector and signal cable for bent pins or damage.
4. Reseat the CD or DVD drive (see "Removing the DVD drive" and
"Replacing the DVD drive").
5. Replace the CD or DVD drive.
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3 Diagnostics
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