Claims Procedures; Repacking; Returning Powertrust Battery Packs - HP PowerTrust A3589A Manual

Unpacking and Inspecting

Claims Procedures

Claims Procedures
If the PowerTrust UPS is damaged, follow the procedures outlined in this section.
Notify the nearest Hewlett-Packard Sales and Service Office if the shipment is incomplete,
damaged, or fails to meet specifications. If damage occurred in transit, also notify the
carrier. Hewlett-Packard will arrange for replacement or repair without waiting for
settlement of claims against the carrier. In the event of damage in transit, retain the
packing container and packing materials for inspection.

Repacking

If the PowerTrust UPS must be reshipped, use the original shipping and packing
materials, if available and undamaged. If unavailable, contact the local Hewlett-Packard
Sales and Service Office for repacking information and materials. Do not reuse damaged
packing material or return the unit without the proper packaging materials.

Returning PowerTrust Battery Packs

Defective, damaged, or depleted PowerTrust battery packs must be returned or recycled
locally. Refer to "Shipping and Storage Requirements". The return location is in a flyer
that accompanies the replacement battery packs. For more information about where to
return battery packs, contact the nearest Hewlett-Packard Sales and Service Office.
Chapter 2 2-11