Use and Care guide
Troubleshooting and Warranty
If you believe the washing machine is not working correctly, consult the quick guide provided
below which includes some practical tips on how to fix the most common problems.
ERROR CODE FORMAT
• Models with a display: the error is shown by a number preceded by the letter "E" (example:
E2 = Error 2).
• Models without display: an error is shown by a sequence of flashes of every LED. The error code
is shown by the number of flashes followed by a pause of 5 seconds (example: two flashes – pause
5 seconds – two flashes – repeating = Error 2).
E2 (with display)
2 flashes of the LEDs
E3 (with display)
3 flashes of the LEDs
E4 (with display)
4 flashes of the LEDs
E7 (with display)
7 flashes of the LEDs
Any other code
Possible causes and practical solutions
The machine cannot load water.
Make sure the water supply tap is open.
Make sure the water supply hose isn't bent, kinked or trapped.
Make sure the drain pipe is at the proper height (see installation section).
Close the water supply tap, unscrew the filler hose from the back of
the washing machine and make sure the "anti-sand" filter is clean and
The washing machine does not drain water.
Make sure the filter is not clogged.
Make sure the drain hose isn't bent, kinked or trapped.
Make sure the home drainage system is not blocked and is allowing water to
flow through without obstruction. Try to drain the water in the sink.
There is too much foam and/or water.
Ensure the correct amount of detergent is being used and the detergent is
designed for use in a washing machine.
Make sure the door is correctly closed.
Make sure the clothes inside the drum are not preventing the door from
If the door is locked, turn off and unplug the washing machine from the
electrical supply socket, wait 2-3 minutes and reopen the door.
Turn off and unplug the washing machine, wait a minute. Turn on the
machine and restart a program. If the error occurs again contact an
Authorised Customer Service Centre directly.