Introduction; General Tips - Ingenico iWL255 Quick Reference Manual

1 – Introduction
Welcome to Global Payments! Global Payments offers Canadian
merchants a wide variety of advanced credit and debit card processing
solutions, all from one reliable source. As one of the world's largest and
most trusted payment solution providers, Global Payments combines
industry-leading expertise with over 50 years of Canadian-specific
experience. This power combination allows us to deliver comprehensive
solutions that are personalized to your needs.
This guide is your primary source of information for operating, setting up
and installing the iWL255 3G Long-Range Wireless point-of-sale (POS)
terminal. For terminal-related questions or support, please contact
Global Payments Customer Care.
2 – General Tips
The following tips provided will help ensure you continue to
process smoothly with Global Payments Canada:
1. This reference guide contains information on the features and
functions capable on your terminal, as well as basic
troubleshooting techniques. Keep this guide in an easy-to-find
location.
2. Perform a settlement daily; this ensures that your funds are
constantly deposited into your bank account on a regular basis.
3. Change your passwords frequently. Changing passwords
frequently ensures you protect yourself from unauthorized use of
your terminal.
4. If you have a problem with your terminal, attempt a reboot by
powering off and powering on terminal.
5. If you have a communication problem with your terminal, verify
that there are currently no outages reported by your wireless
service provider.
6. The Global Payments Canada Customer Care Centre is open 24
hours a day, 7 days a week, to assist you.