Void (Credit Or Debit) - Ingenico iWL255 Quick Reference Manual

8 – Void (Credit or Debit)
If you have entered the wrong amount or need to cancel a transaction,
use the Void transaction (instead of Refund) wherever possible.
Transactions that are voided will not appear on cardholder statements.
Customers must be present for a void transaction on a debit card.
NOTE: Transactions can only be voided before they are
settled.
1. At the idle screen, press [Enter] to enter the main menu.
Press [3] or use [▼] button to scroll down until Void is highlighted
2.
and press [Enter].
3. Enter manager password and press [Enter].
4. Terminal prompts Void Pre-Auth; press [F1] for Yes and proceed
to Step 5, or [F4] for Non Pre-Auth void and proceed to Step 7.
5. If Pre-Auth Void is selected in step 4, merchant then selects [F1]
for All or [F4] for One.
6. If All is chosen, a report will print for all open Pre-Auth in the batch.
If One is chosen, proceed to next step.
7. Press the key that corresponds to the desired search option.
NOTE: Cust PO # option is for commercial cards only.
8. Enter the transaction number from the original receipt (top of the
receipt) and press [Enter].
9. When the transaction to void is found, press [F4] for Select. Press
the [▼] button to select the next transaction in the list.
NOTE: A credit card or non-chip debit card can also be
swiped instead of choosing a search option.
10. For credit card, proceed to Step 15.
11. For debit card, pass the terminal to the cardholder. The cardholder
swipes/inserts his/her debit card. NOTE: Debit cards cannot be
manually entered.
12. The cardholder presses [Enter] to confirm the transaction amount.
13. The cardholder selects [CHQ] or [SAV].
14. The cardholder enters the PIN and presses [Enter].