Repair And Return Policies - Gilson PLC 2050 User Manual

Repair and Return Policies

refer to the following information and then contact your local Gilson representative. Specific
contact information can be found at www.gilson.com.
Before Calling Us
your local Gilson representative will be able to serve you more efficiently if you have the
following information:
● Serial number and model number of the instruments involved. the serial number is located
on the right side of the PLC 2050/2250/2500 Purification System.
● List of concise symptoms.
● List of operating procedures and conditions you were using when the problem arose.
● List of all instruments in the configuration and the connections to those instruments.
● List of other electrical connections in the room.
● Diagnostics report.
Warranty Repair
units covered under warranty will be repaired and returned to you at no charge. if you have
any questions about applicability, contact your local Gilson representative.
Non-Warranty Repair
for out-of-warranty repairs, contact your local Gilson representative who will discuss
service options with you and can assist in making arrangements to return the equipment, if
necessary.
Return Procedure
Contact your local Gilson representative to obtain authorization before returning any Gilson
equipment. to return a piece of equipment:
● Carefully pack the unit to prevent damage in transit. Check with your local Gilson
representative regarding proper method of shipment. no responsibility is assumed by
Gilson or your local Gilson representative for damage caused by improperly packaged
instruments. indicate the authorization reference on the carton and on the packing slip.
● always insure for the replacement value of the unit.
● include a description of symptoms, your name, address, phone number, and purchase
order to cover repair costs, return and shipping charges, if your institution requires it.
Unit End-of-Life
When a unit reaches the end of its useful life, refer to
directives and information on the end-of life policy. this is in accordance with
the european union Directive 2002/96/eC on Waste electrical and electronic
equipment (Weee).
www.gilson.com
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