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To create a customer record or upgrade a customer's processor
1. Press Ins to insert a
record. A blank
Customer File
Maintenance Screen
displays (shown right).
2. See
Table 2
description of the
fields on this screen.
Press Enter after
each entry.
Table 2
Customer File Maintenance Screen Fields
Field
Customer ID
Customer Name
Address
Address
City, State, Zip
Country Code
Contact Name
Country Ph. Code
Phone No., Ext
DIU String
Modem Dial String
File Menu
for a
Description
Enter a unique customer ID, using up to eight alphanumeric characters. If you
attempt to enter an existing customer ID code, the system displays an error
message: Record exists.
Enter the full customer name.
Enter the customer's street address.
The second address line may be used to enter a suite or PO number.
Enter the customer's city, state and ZIP code.
Enter the three character country code.
Enter a contact name, as applicable.
Enter the three character foreign country telephone code.
Enter the customer telephone number (of the customer contact), including area
code, and extension. This telephone number does not automatically dial out
when using the Dial DK option and is only used as a reference for the customer
telephone number.
The first part of the DIU string is automatically entered. You must enter the
extension number (XXXX) of the DIU (modem pool or TTY PDIU-DS) after the
ATDD option. This string is used when DIUs are used to connect DKAdmin/
DKBackup to the DK TTY port (see
Page
135). The DIU String is sent to the DIU when pressing F2 or F3 from the
Custom List screen of the Dial DK option.
Enter the complete modem string number when modems are used to connect to:
an external modem connected to the TTY port, or the RMDS or IMDU built-in
modems (see
Figures 18
~
using (F3)–DID/DIU/modem, (F4)–modem initial + modem dial string, or (F5)–
modem dial string only .
Figure 18
on
Page 132
22
on Pages
132
~ 139). This string is sent when
Maintain Customer File
and
Figure 20
on
37
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