Contacting Matrox - Matrox Meteor-II /Digital Installation And Hardware Reference

Problems during application development
☛
Computer `hangs' or produces unwanted results while an
application is running
Sometimes, an EISA or ISA device might attempt to use the
same interrupt, registers, or memory space as PCI boards, and
this causes a conflict. Check for an interrupt, memory, or
register conflict:
Under Windows NT, go to Windows NT Diagnostics
■
property page (found under Start Programs
Administrative Tools (Common). Under the Resources
page, check for devices that are sharing an IRQ with your
Matrox frame grabber.
Under Windows 2000, right-click on My Computer, and
■
select Manage from the presented menu. From the
Computer Management explorer window, display the
System Tools\ System Information\ Hardware Resources\
IRQs folder. Check for devices that are sharing an IRQ with
your Matrox frame grabber.

Contacting Matrox

Before contacting your local Matrox representative, Matrox
Sales Office, or the Matrox Imaging Customer Support Group,
you will need the following information:
A description of what happened.
■
Computer (motherboard) make and model number,
■
environment, and peripherals (especially boards sharing the
computer with your Matrox Meteor-II).
Your board's serial number (printed on the bar code label),
■
and revision number.
Use the Product Assistance Request Form at the back of this
manual to record the necessary information.
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Contacting Matrox 47