Troubleshooting; Common Problems And Solutions; Installation Problems - Matrox Meteor-II /Digital Installation And Hardware Reference

44 Appendix A: Troubleshooting
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Troubleshooting

If you have problems using your Matrox Meteor-II board, please
try the following:
Check for disconnected power cords.
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Read the Common problems and solutions section in this
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chapter.
If your problem is not addressed in this chapter or if the
solutions suggested don't work for you, contact your local
Matrox representative, Matrox Sales Office, or the Matrox
Imaging Customer Support Group.

Common problems and solutions

Installation Problems

PC/104-Plus board cannot be stacked
If you cannot stack your PC/104-Plus board, check the
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connectors of the last board in the stack and determine if any
of its PCI connector's holes are filled. If this is the case, cut
the corresponding pins on your board. See the section,
Installing Matrox Meteor-II /Digital for PC/104-Plus in
Chapter 2.
If your computer has PC/104 modules, you must re-stack
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them so the PC/104 modules are on top of PC/104-Plus
boards. Be sure to reset the rotary switches for your new stack
configuration.
Board service fails to start
This could happen due to the following two reasons:
The MIL Matrox Meteor-II drivers are not installed correctly.
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When the board fails to start under Windows NT, your
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computer will prompt you to go to the Event Viewer utility
to identify the device that was unable to start. Click the
Devices icon in the Control Panel. In the Devices dialog
box, find your Matrox frame grabber in the presented list.