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Troubleshooting
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Summary of Contents for Proxim Skyline
- Page 1 Skyline Skyline Wireless Broadband Gateway User's Guide...
- Page 2 This manual and any associated artwork, software, and product designs are copyrighted with all rights reserved. Under the copyright laws this manual, artwork, software, and product designs may not be copied, in whole or part, without the written consent of Proxim. Under the law, copying includes translation to another language or format.
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Page 3: Table Of Contents
Fixed IP Address for Macintosh ............9 DHCP for Windows ................ 10 Fixed IP Address for Windows ............11 Connect to the Skyline Wireless Broadband Gateway ......13 Ethernet network clients ............... 13 Wireless network clients ............... 14 Chapter 2 - Configuration ................15 Configuring the Skyline Wireless Broadband Gateway ...... - Page 4 Troubleshooting .................. 48 Configuration checklist ..............48 Common problems ................ 48 Can’t connect to the Skyline Wireless Broadband Gateway ..48 Can’t connect to the Internet ........... 49 Time Out Error when entering IP Address or URL ....49 Applications do not run properly ..........49 ISP DNS information ..............
- Page 5 Chapter 5 - Proxim Technical Support ............. 51 Appendix A - Technical Specifications and Compliance ......53 Technical specifications ..............53 Compliance statements ..............54 FCC compliance statement ............54 VCCI ....................55 Industry Canada (IC) ..............55 DSSS PHY frequency channel plan ............56 Appendix B - Setup Guides ..............
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Page 7: Chapter 1 - Getting Started
Skyline Wireless Broadband Gateway This chapter covers the most common situations for setting up your Skyline Wireless Broadband Gateway for use with: A cable modem with DHCP being served or using a device name and DHCP •... -
Page 8: Requirements
• or wireless USB adapters) compliant with IEEE 802.11b specifications. In order to use the Skyline Wireless Broadband Gateway, you should have one or both of the networks above, and the following: Broadband connection: A cable or DSL modem with access to a working •... -
Page 9: Features
Firewall protection. The Skyline Wireless Broadband Gateway’s use of NAT (Network Address Translation) provides firewall protection for your local net- work. NAT masks the local network’s IP Addresses from the Internet. Addi- tional protection can be achieved using the advanced features of the Skyline Wireless Broadband Gateway. •... -
Page 10: Skyline Wireless Broadband Gateway Overview
Getting Started Skyline Wireless Broadband Gateway overview Top panel The Skyline Wireless Broadband Gateway LEDs provide information about the status of the network and unit. Local Network Power Wireless Broadband 1: T ABLE OP PANEL Blinking Power Unit is on. -
Page 11: Rear Panel
Getting Started Rear panel The Skyline Wireless Broadband Gateway ports provide connections to the local network and the cable/DSL modem. The Reset button restores default settings to the Skyline Wireless Broadband Gateway. Reset Power Broadband 2: R ABLE EAR PANEL... -
Page 12: Installation
Getting Started Installation Install the Skyline Wireless Broadband Gateway at the center of your wireless coverage area. Obstructions between the Skyline Wireless Broadband Gateway and wireless clients may impact the performance of the wireless network. Installing the Skyline Wireless Broadband Gateway •... -
Page 13: Client Configuration
Computers on your local network must be configured correctly to access the Internet through the Skyline Wireless Broadband Gateway. It is recommended that you set client computers up to use DHCP and allow the Skyline Broadband Gateway to serve IP Addresses to the computers on the local network. -
Page 14: Dhcp For Macintosh
Getting Started DHCP for Macintosh To set your Macintosh up to connect to the Internet through the Skyline Wireless Broadband Gateway using DHCP: Open the TCP/IP Control Panel. Select Ethernet (or Wireless, or AirPort or whatever you are using to connect this computer to your local network) from the Connect via pop-up menu. -
Page 15: Fixed Ip Address For Macintosh
• Search domains: Enter the domain information from your ISP. Close the TCP/IP Control Panel, saving your settings. Next, connect to the Skyline Wireless Broadband Gateway. • If this is a computer on the Ethernet network, see page 13. • If this is a wireless computer, see page 14. -
Page 16: Dhcp For Windows
Address screen. Click the DNS Configuration panel and select Disable DNS. Next, connect to the Skyline Wireless Broadband Gateway. • If this is a computer on the Ethernet network, see page 13. • If this is a wireless computer, see page 14. -
Page 17: Fixed Ip Address For Windows
Getting Started Fixed IP Address for Windows To manually assign IP Addresses to the computers in your local network: Open the Network Control Panel. Select the TCP/IP > Network card entry in the Network Configuration panel. (Note that if TCP/IP is not listed you must add it using your original Windows CD or .cab files). - Page 18 Internet. If you do not know your ISP Domain Server information, see “ISP DNS information” on page 50. Click the Gateway tab and enter the IP Address of the Skyline Wireless Broadband Gateway into the Gateway IP Address field: 192.168.0.1..
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Page 19: Connect To The Skyline Wireless Broadband Gateway
Local Network and Broadband Network Port configurations as described in this manual. • To connect a computer on the Ethernet network to the Skyline Wireless Broadband Gateway, see “Ethernet network clients” below. • To connect a wireless network client to the Skyline Wireless Broadband Gate- way, see “Wireless network clients”... -
Page 20: Wireless Network Clients
Some adapters (like the AirPort or the Skyline PC Card) will automatically find the Skyline Wireless Broadband Gateway if it is the only wireless access point on the network. If not, you may be required to configure the wireless adapter with information about the Skyline Wireless Broadband Gateway: •... -
Page 21: Chapter 2 - Configuration
ISP as described in this chapter. If your cable/DSL provider uses PPPoE (EnterNet, MacPoet or WinPoet) or has given you a static IP Addresses, you will need to configure the Skyline Wireless Broadband Gateway. The configuration web utility appears in your browser offering several navigational links and buttons to help you access all of the features of the Skyline Wireless Broadband Gateway. -
Page 22: Configuring The Skyline Wireless Broadband Gateway
Configuring the Skyline Wireless Broadband Gateway Once your computers are set up on the local network (see “Client configuration” on page 7) you can use your web browser to configure the Skyline Wireless Broadband Gateway. This portion of the Configuration chapter provides basic step-by-step instructions for setting up your Skyline Wireless Broadband Gateway. - Page 23 Configuration The Configurations screen will appear. Click the Local Network Port link to open the Local Network Port screen. It is important to leave most of the data, including the Local Network Port IP Address, Network Mask and DHCP Server Operation, unchanged. However, you must replace the default DNS (Domain Name Server) IP Address of 168.95.192.1 with the DNS from your own ISP.
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Page 24: Configure The Broadband Network Port
Configuration Configure the Broadband Network Port There are three common configurations for the broadband port of the Skyline Broadband Gateway, depending on your ISP. DHCP ......If your ISP serves an IP Address dynamically each time you connect to the Internet, see “Configure the Broadband Port for DHCP” below. -
Page 25: Configure The Broadband Port For A Fixed Ip Address
Configuration Save your changes and finish configuration. After restarting your web browser, you should be able to connect to the Internet from computers on your network. Configure the Broadband Port for a Fixed IP Address Open the Configurations page of the web utility. Leave the default Direct Connection selected in the Broadband Port section, and click Configure. -
Page 26: Configure The Broadband Port For Pppoe
Configuration Configure the Broadband Port for PPPoE Open the Configurations page of the web utility. In the Broadband Port section, click the PPPoE radio button, then click Configure. Enter the necessary information into the fields provided: • Account/User Name: Enter your account or user name. The user name might be something like yourname@yourdomain.com or simply yourname, depending on your ISP. -
Page 27: Configuration Options
Gateway using the web utility. The remaining pages of this chapter describe the basic configuration options available to you on each screen of the Skyline Wireless Broadband Gateway web utility. Advanced configuration options (visible as text links on the left of the main screen) are described in “Advanced Configuration”... -
Page 28: Options
It is not necessary to use a password, but once a password has been entered, it will be required in order to access the web utility to view or modify the Skyline Wireless Broadband Gateway’s configuration. Passwords are case sensitive and can be up to 8 alphanumeric characters with no spaces or punctuation. -
Page 29: Nat (Network Address Translation)
IMPORTANT! If you disable NAT, the Advanced Internet features (Virtual Servers, Special Applications, and Exposed Computer) and firewall protection will no longer be available. It is advisable to only disable NAT if you are using the Skyline Wireless Broadband Gateway as a router or wireless access point. -
Page 30: Local Network Port
Network Mask ........The default value of 255.255.255.0 is standard for small networks. DHCP Server The Skyline Wireless Broadband Gateway can act as a DHCP server, providing IP Addresses to computers on your local network. DHCP Server Operation ....If Enabled, the Skyline Wireless Broadband... -
Page 31: Wireless Setup
The Save button saves any data entered on screen. The Cancel button cancels data entered since the last save. Configuration Regulatory Domain ......Only use the Skyline Wireless Broadband Gateway within the indicated regulatory domain. Station name ........This is the same as the Device (Host) Name on the Broadband Port screen (see page 27). -
Page 32: Wep Data Privacy
WEP Data Privacy Turn WEP Data Privacy on by selecting 64 bit or 128 bit WEP and entering the keys you wish to use. The WEP keys must match on the Skyline Wireless Broadband Gateway and all wireless clients. •... -
Page 33: Broadband Port
Hardware Address. See page 28 for information about the Hardware (MAC) Address Screen link. IP Address - DHCP (Dynamic IP Address) ..Leave DHCP enabled if you want the Skyline Wireless Broadband Gateway to be given an IP Address by your ISP. - Page 34 Address of the Skyline Wireless Broadband Gateway, or you simply do not want to ask them to do so, you can change the MAC Address used by the Skyline Wireless Broadband Gateway. This is known as “spoofing” the MAC Address.
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Page 35: Broadband Port - Pppoe
Configuration Broadband Port - PPPoE The necessary data for your PPPoE connection comes from your ISP. Buttons: The Save button saves any data entered on screen. The Cancel button cancels data entered since the last save. Account/User Name ......The name of your Internet account provided by your ISP. -
Page 36: Status
Status Clicking the Status button will open a status screen. The screen will indicate the local network status, or the status of the connection to the Internet the Skyline Wireless Broadband Gateway is configured to use. Skyline Wireless Broadband Gateway & Local Network This screen shows current information about your local network configuration. -
Page 37: Dhcp Table
Buttons: Use the Release DHCP button to verify DHCP is being received from your ISP. Use the Refresh button to update the screen. The Skyline Wireless Broadband Gateway/Local Network Status link takes you to that status page (see page 30). -
Page 38: Broadband Status - Pppoe
Default Gateway....... IP Address of the Router/Gateway on the Internet. DHCP Client ........Displays Enabled or Disabled, indicating whether this Skyline Wireless Broadband Gateway is acting as a DHCP client on the Internet. Broadband Status - PPPoE This screen shows current information about your broadband configuration using PPPoE to connect to your ISP. -
Page 39: Log
Configuration IP Address ........The IP Address of the Skyline Wireless Broadband Gateway, as seen by devices on the Internet. Network Mask ........The Network Mask (Subnet Mask) for the Internet IP Address. PPPoE Link Status ......This indicates whether or not the connection is currently established. -
Page 41: Chapter 3 - Advanced Configuration
Chapter 3 Advanced Configuration This chapter covers more advanced Skyline Wireless Broadband Gateway settings accessible from the configuration web utility. Follow installation instructions in “Getting Started” on page 1. Start your web browser. In the Address box, enter: HTTP://192.168.0.1 The Home screen appears. -
Page 42: Routing
If you have another router on your local network, configure both the other router and the Skyline Wireless Broadband Gateway’s Routing table. The routing table should only be used when all the routers on the local network will connect to the Internet through the Skyline Wireless Broadband Gateway. -
Page 43: Advanced Internet
Advanced Configuration Advanced Internet For situations in which the Skyline Wireless Broadband Gateway is being used to provide shared Internet access, the following advanced features are provided. See Appendix B on page 57 for descriptions of some common uses for these advanced features. -
Page 44: Existing Special Applications
Advanced Configuration Existing Special Applications Existing Special Applications are listed here. Use the pop-up menu to select the applications you want. Data for this application Name ...........Enter a name to identify each entry. Enable .........Use this to Enable or Disable support for each application, as required. -
Page 45: Using Special Internet Applications
In order for Internet users to connect to a virtual server on your local network, the virtual server should have a static IP Address. The Skyline Wireless Broadband Gateway supports two types of Virtual Servers: • Pre-defined - Standard server types. The only data required is the IP Address of the server on your local network. -
Page 46: User Defined Virtual Servers
This is normally the same as the Internal Port Number. If it is different, the Skyline Wireless Broadband Gateway will allow you to configure the server to use one port address, while clients use a different port address. -
Page 47: Using User Defined Virtual Servers
The exposed computer will be able to receive all data packets that are sent to the Skyline Wireless Broadband Gateway’s IP Address. IMPORTANT! To allow unrestricted access to the exposed computer, the firewall will be disabled, creating a security risk. -
Page 48: Access Control
Advanced Configuration Access Control The Access Control feature allows administrators to restrict Internet access by individual workstations on your local network. You can limit Internet access for all computers by applying the desired restrictions to the Everyone group or you can apply individual restrictions to computers using the Workstations screen. -
Page 49: Security Groups
Advanced Configuration Security Groups Internet Access for this Group No restrictions........No packets are blocked. Use this to create an Unlimited Access group, or to temporarily remove restrictions from a group. Block all Access ....... Group members cannot access the Internet at all. -
Page 50: Using Security Groups
Advanced Configuration UDP Packets to Discard ....This lists any UDP filters you have defined on the Administrator Defined Filters screen. If no filters have been defined, this is empty. Multiple items can be selected (or deselected) by holding down the Ctrl key while selecting items. -
Page 51: Administrator Defined Filters
Advanced Configuration To Change an Existing Workstation’s Details: Select the Workstation from the drop-down box, click Get Data to view their information, then change any fields you wish. Click Update when finished. To Generate a List of all Workstations: Click on the List All button. Data Workstation Name Enter a name to identify this workstation. -
Page 52: Data Tcp Packets
Advanced Configuration Data TCP Packets Define the packets you wish to be filtered out, by entering the following data. Name ..........Enter a descriptive name for this entry. Port No ..........Enter a number representing the Port Number for this type of packet. A Network Analyzer or Packet Sniffer can be used to determine the correct port number. -
Page 53: Chapter 4 - Operation And Troubleshooting
Click the Help button on the web configuration utility screen to access on-line help for the Skyline Wireless Broadband Gateway. If you have trouble with your Skyline Wireless Broadband Gateway that you cannot resolve by reading this manual, please contact Proxim Technical Support... -
Page 54: Troubleshooting
IP Address ........Make sure that each computer has a unique IP Address in the same address range as the Skyline Wireless Broadband Gateway’s IP Address. If the Skyline Wireless Broadband Gateway uses the recommended default IP Address of 192.168.0.1, the computers on your local... -
Page 55: Can't Connect To The Internet
•“@Home configuration” on page 62 •“Media One configuration” on page 63 If a wireless client is able to connect to the Skyline Wireless Broadband Gate- • way, but not able to access the Internet you may have the wrong WEP Key entered. -
Page 56: Isp Dns Information
ISP’s DNS server. Restore Default IP Address and Clear Password If you want to restore the Skyline Wireless Broadband Gateway to all of its factory defaults (including the password, IP Address and all other configuration settings) use the Reset button on the rear panel. Press and hold the button down for three... -
Page 57: Chapter 5 - Proxim Technical Support
Proxim Technical Support Proxim is committed to providing its customers with reliable products and excellent technical support. We encourage you to register your Skyline Wireless Broadband Gateway (please see the registration card included in your package). Please look in this user’s guide for possible solutions to any problems you come across, and be sure to read any paper release notes or electronic Read Me files that you receive from Proxim. -
Page 59: Appendix A - Technical Specifications And Compliance
Appendix A Technical Specifications and Compliance Technical specifications Dimensions 243.9mm(L) x 145.5mm(W) x 39.03mm (H) 9.60 in x 5.73 in x 1.53 in Operating Temperature 0° C to 40° C -10° C to 70° C Storage Temperature TCP/IP Network Protocol Network Interface 4 - 10/100BaseT (RJ45) straight-through 1 - 10BaseT (RJ45) for broadband... -
Page 60: Compliance Statements
(2) this device must accept any interference received, including interference that may cause undesired operation. CAUTION: If the device is changed or modified without permission from Proxim, the user may void his or her authority to operate the equipment. -
Page 61: Vcci
Technical Specifications and Compliance VCCI This product is VCCI Class B compliant. Industry Canada (IC) This Class B device meets all requirements of the Canadian interference-causing equipment regulations. Cet appareil numérique de la Class B respecte toutes les exigences du Règle- ment sur le matériel brouilleur du Canada. -
Page 62: Dsss Phy Frequency Channel Plan
DSSS PHY frequency channel plan Channel Frequency ETSI France Canada Europe France Japan 2412 Mhz 2417 Mhz 2422 Mhz 2427 Mhz 2432 Mhz 2437 Mhz 2442 Mhz 2447 Mhz 2452 Mhz 2457 Mhz 2462 Mhz 2467 Mhz 2472 Mhz 2484 Mhz... -
Page 63: Appendix B - Setup Guides
Appendix B Setup Guides This Appendix provides some guides for setting up the Skyline Wireless Broadband Gateway to work in specific situations. Subjects addressed in this Appendix include: “Using WEP” on page 58 “Using AOL” on page 61 “@Home configuration” on page 62 “Media One configuration”... -
Page 64: Using Wep
Open Shared wireless clients use. The default setting is Shared, which is compatible with the Skyline and Apple AirPort clients. Note that some brands of wireless client cards are set to use Open Authentication only. -
Page 65: Using Air Port And Wep
AirPort wireless network, you can convert it to a hexadecimal key for the Skyline Wireless Broadband Gateway. If not, you can enter an ASCII version of the hex key you choose for the Skyline Wireless Broadband Gateway into the AirPort client password field. Use the chart on page 60... - Page 66 ASCII C HARACTER TO HEXADECIMAL KEY CONVERSION Character Hex Key Character Hex Key Character Hex Key...
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Page 67: Using Aol
Before clicking Sign On, always ensure that you are using the Skyline Wireless Broadband Gateway location. If you want to connect to your AOL account using your Skyline Wireless Broadband Gateway cable/DSL connection, simply open your web browser and log on to the AOL web site. -
Page 68: Home Configuration
The Broadband Port - Direct Connection screen will appear. This screen will contain the Device Name and Hardware (MAC) Address information you need to configure the Skyline Wireless Broadband Gateway for use with your cable modem. The device name appears as SC002350 in the Device Name field below: Enter the host name or client ID from @Home into the Device Name field. -
Page 69: Media One Configuration
Ethernet card that you are using to connect to the cable modem at the time they install the service. For the Internet connection to work after you install the Skyline Wireless Broadband Gateway, one of two things must happen:... - Page 70 Click on the Hardware (MAC) Address Screen link. The Hardware (MAC) Address screen will appear. Change the Hardware MAC Address to the same address as the Ethernet card originally connected to the cable modem. Note: You can get the Ethernet card's MAC address by running winipcfg on a Windows system or selecting Get Info from the TCP/IP control panel on a Macintosh system.
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Page 71: Quick Time 4.0 Video Streaming Setup
Setup Guides Quick Time 4.0 video streaming setup To allow Apple's QuickTime 4 software to work with the Skyline Wireless Broadband Gateway, you must use the Special Internet Applications screen. Access the Advanced Internet Features screen from the menu at the left of any web configuration screen. - Page 72 Enter the name qt4a in the Name field. Set the gateway to allow TCP Outgoing Control on port 554 and allows UDP incoming Data on ports 6970 through 6999 as shown below: Click the Add button. Create a second application with the name qt4b and set it up so that the gateway allows TCP Outgoing Control on port 7070 and allows UDP incoming Data on ports 6970 through 6999 as shown below: Click the Add button.
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Page 73: Timbuktu Pro Setup
Internet. Timbuktu can be used on the local network side of the Skyline Wireless Broadband Gateway without any special settings required. If a device on the Internet wants to connect through the Skyline Wireless Broadband Gateway to a device on the local network, virtual server settings must be set up to allow specific Timbuktu services to be initiated from devices on the Internet. - Page 74 Set up your server for Password Authentication and Handshaking as follows: Click the Add button. Set up your server for Control sessions as follows: Click the Add button.
- Page 75 Setup Guides Set up your server for Observe sessions as follows: Click the Add button. 10. Set up your servers for Send Files sessions as follows: 11. Click the Add button.
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Page 76: Using Timbuktu Pro
The Skyline Wireless Broadband Gateway can only have a maximum of 10 virtual server settings enabled total. This includes both user defined virtual servers and pre-defined virtual servers. -
Page 77: Remote Configuration Setup
Setup Guides Remote configuration setup The Skyline Wireless Broadband Gateway can be set up so that it can be configured from any computer on the Internet. To do this, you set up the Skyline Wireless Broadband Gateway's IP Address (the default address is 192.168.0.1) as a virtual web server. - Page 78 Check the WEB Server check box and enter the following: Save your changes and finish the configuration.
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Page 79: Glossary
Glossary Broadband.........A type of data transmission in which a single medium (such as cable) carries several channels of data at once. Device name ......Also known as DHCP client ID or network name. Sometimes provided by an ISP when using DHCP to assign addresses. - Page 80 LAN ..........Local Area Network. A 2 - 1000 Mbps communica- tions network that extends no more than a few hundred meters. NAT ..........Network Address Translation. NAT masks a local network’s group of IP Addresses from the exter- nal network, allowing a local network of comput- ers to share a single ISP account.
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Page 81: Warranties
Proxim or its licensor(s) have been advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. - Page 82 Software, along with the full product and proof of purchase to your dealer within thirty (30) days for a full refund, or (b) you may write to Proxim with a request to modify any term of this License. Please allow six (6) weeks for a response.
- Page 83 Limited Warranty Proxim warrants that for ninety (90) days following delivery of the Software to you, as shown by a copy of your receipt: (1) the Software, unless modified by you, will perform substantially the functions described in the Documentation provided by Proxim; and (2) the media on which the Software is furnished will be free from defects in materials and workmanship under normal use.