Nortel CallPilot Series Upgrade Manual page 14

14 Chapter 2 Before you begin
The CallPilot Upgrade Wizard
The CallPilot server is tested for upgrade or migration readiness by the
CallPilot 5.0 Upgrade Wizard.
However, before running the CallPilot Upgrade Wizard, do the following:
•
•
•
The CallPilot Upgrade Wizard can be downloaded and executed on the
CallPilot server from a remote location without dispatching a technician to
the site. The CallPilot Upgrade Wizard does the following:
•
•
•
Messages recorded during the backup are not written to the backup
medium, and they are lost when the hard drives are imaged. For this
reason, Nortel advises you to disable the multimedia channels before
proceeding with the backup. This can be accomplished in CallPilot Manager
by doing the following:
1. Select to Maintenance > Channel Monitor.
2. Select all the channels.
Copyright © 2007–2009, Nortel Networks
.
View the CallPilot server alarm and event logs for any critical events or
alarms indicating problems with hardware or software. Replace any
faulty hardware and repair any database corruption before running the
CallPilot Upgrade Wizard.
Run the Application Builder Integrity and Repair tool. Ensure that any
corrupt Application Builder applications are repaired before running the
CallPilot Upgrade Wizard.
If you are migrating to another CallPilot Server platform, ensure that the
target server is installed and powered up before performing a backup on
the source server. Also ensure that the target server is not reporting any
hardware problems before proceeding with the migration.
Checks the software and hardware to ensure the CallPilot server is
ready for an upgrade or migration.
Except for the backup process, the Upgrade Wizard runs without
affecting system operation. The Upgrade Wizard does not change any
system data, and can be stopped any time during its operation and
restarted at a later time.
Creates a full system backup if it does not detect any unsupported
hardware, firmware, or software.
WARNING
Do not attempt to continue the upgrade process with a backup
that was not created by the Upgrade Wizard.
Nortel CallPilot
Upgrade and Platform Migration Guide
NN44200-400 01.12 Standard
5.0 24 April 2009