Page 1 555-7101-218 CallPilot Installation and Configuration Part 5: 1001rp Server Maintenance and Diagnostics Product release 2.0 Standard 1.0 October 2002...
Page 2 P0949455...
Page 3 Nortel Networks reserves the right to seek all allowable remedies for such breach. This page and the following page are considered the title page, and contain Nortel Networks and third-party trademarks.
Page 4 *Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
Page 5 Publication history October 2002 Standard 1.0 of CallPilot Installation and Configuration, Part 5: 1001rp Server Maintenance and Diagnostics is issued for general release. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 6 Publication history Standard 1.0 CallPilot...
Page 7: Table Of Contents
Contents About this guide Maintenance and diagnostics overview ......12 Resolving system problems ........14 Replacing hardware components .
Page 8 Contents Standard 1.0 Using CallPilot Manager to monitor hardware Understanding fault management ....... . 76 Section A: Tools for isolating and fixing hardware problems Overview.
Page 9 October 2002 Contents Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Replacing a hard drive ........152 About the media drive bay .
Page 10 Contents Standard 1.0 Replacing the video card........278 Replacing the network cards Overview.
Page 11: About This Guide
C h a p t e r 1 About this guide In this chapter Maintenance and diagnostics overview Resolving system problems Replacing hardware components Part 5: 1001rp Server Maintenance and Diagnostics...
Page 12: Maintenance And Diagnostics Overview
About this guide Standard 1.0 Maintenance and diagnostics overview Introduction The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities: troubleshooting and diagnostics (identifying the cause of and resolving system problems) performing hardware maintenance Who should read this guide This guide is for administrators, technicians, and engineers responsible for maintaining a CallPilot server.
Page 13 Note: The CallPilot Troubleshooting Reference is written for Nortel Networks distributors and technical support representatives; therefore, it is not part of the customer documentation package. Nortel Networks continually updates the CallPilot Troubleshooting Reference, which is available from the Partner Information Center (PIC) at http://my.nortelnetworks.com.
Page 14: Resolving System Problems
About this guide Standard 1.0 Resolving system problems Introduction Chapters 2 to 6 in this guide describe how to use a variety of CallPilot resources for resolving system problems. If you are not able to resolve your problem with the resources described in this guide, you can also refer to the following documents: CallPilot Administrator’s Guide (NTP 555-7101-301) CallPilot Troubleshooting Reference...
Page 15 Nortel Networks Partner Information Center (PIC) at http://my.nortelnetworks.com. Note: If you are not a Nortel Networks distributor, then contact your Nortel Networks technical support representative for assistance. Use the CallPilot Troubleshooting Reference to resolve the following types...
Page 16 About this guide Standard 1.0 server to network connection problems remote access connection problems CallPilot application problems CallPilot...
Page 17: Replacing Hardware Components
October 2002 About this guide Replacing hardware components Introduction This guide describes how to replace or install hardware components as follows: To replace or install basic chassis components: Chapter 7, “Replacing basic chassis components” on page 127 the server cover or front bezel air filters power supply...
Page 18 II SBC card” on page 293 or Chapter 14, “Maintaining the Pentium III SBC card” on page 331 Approved replacement parts Before replacing any parts on your server, refer to the Nortel Networks product catalog for the part codes. CAUTION Risk of system damage...
Page 19: Troubleshooting Your Callpilot System
C h a p t e r 2 Troubleshooting your CallPilot system In this chapter Overview Section A: Startup diagnostics Startup diagnostics overview Basic hardware check Power-On Self-Test diagnostics Interpreting POST diagnostics Interpreting startup diagnostics from SCSI BIOS Section B: Troubleshooting startup problems What to do when the server fails to boot into service Part 5: 1001rp Server Maintenance and Diagnostics...
Page 20: Overview
See “Using the CallPilot Administrator’s Guide” on page 15 for more details. CallPilot Troubleshooting Reference This guide is written for Nortel Networks distributors and technical support representatives, and therefore is not part of the customer documentation package. See “Using the CallPilot Troubleshooting Reference”...
Page 21: Section A: Startup Diagnostics
October 2002 Troubleshooting your CallPilot system Section A: Startup diagnostics In this section Startup diagnostics overview Basic hardware check Power-On Self-Test diagnostics Interpreting POST diagnostics Interpreting startup diagnostics from SCSI BIOS Part 5: 1001rp Server Maintenance and Diagnostics...
Page 22: Startup Diagnostics Overview
Troubleshooting your CallPilot system Standard 1.0 Startup diagnostics overview Introduction This section contains procedures for interpreting the startup diagnostics on the 1001rp server. Types of startup diagnostic The following types of startup diagnostics are available on the server: Basic hardware check (LEDs, and so on) Power-On Self-Test (POST) diagnostics SCSI controller diagnostics or RAID controller diagnostics These diagnostics are available at initial system startup, or after any 1001rp...
Page 23: Basic Hardware Check
October 2002 Troubleshooting your CallPilot system Basic hardware check Introduction This section describes some basic checks that you can do when you start up the server. To run the confidence test 1 Power on the server and observe the front panel display. Result: All LEDs on the panel illuminate for a few seconds.
Page 24: Power-On Self-Test Diagnostics
Troubleshooting your CallPilot system Standard 1.0 Power-On Self-Test diagnostics Introduction The Power-On Self-Test (POST) is a system diagnostic program (stored in the BIOS) that runs each time the 1001rp server is started. POST’s function is to test system components and then display status messages. POST message formats POST reports on the system status in three ways: POST beep codes...
Page 25 October 2002 Troubleshooting your CallPilot system Record the message that appears on the monitor, and the beep code that you hear. This information is useful if you need assistance from your technical support representative. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 26: Interpreting Post Diagnostics
A beep code is a series of separate tones, each equal in length. Record the beep code sequence before calling Nortel Networks technical support. ATTENTION Some POST beep codes are fatal and may require that you replace the SBC.
Page 27 October 2002 Troubleshooting your CallPilot system Beep sequence Error message and conditions ROM checksum error; no/faulty video card. Initialize all ISA and PCI option ROMs. One short beep before boot. POST error codes and messages The on-screen display of POST codes is not supported on CallPilot servers. However, the POST error codes and descriptions are included in this section for reference purposes.
Page 28 Troubleshooting your CallPilot system Standard 1.0 Beep code POST code Description / test point 1-2-2-3 BIOS ROM checksum 1-2-3-1 8254 timer initialization 1-2-3-3 8237 DMA controller initialization 1-2-4-1 Reset Programmable Interrupt Controller 1-3-1-1 Test DRAM refresh 1-3-1-3 Test 8742 Keyboard controller 1-3-2-1 Set ES segment to register to 4 Gbytes 1-3-3-1...
Page 29 October 2002 Troubleshooting your CallPilot system Beep code POST code Description / test point 2-1-1-1 Set Initial CPU speed 2-1-1-3 Initialize interrupt vectors 2-1-2-1 Initialize BIOS interrupts 2-1-2-3 Check ROM copyright notice 2-1-2-4 Initialize manager for PCI Options ROMs 2-1-3-1 Check video configuration against CMOS 2-1-3-2 Initialize PCI bus and devices...
Page 30 Troubleshooting your CallPilot system Standard 1.0 Beep code POST code Description / test point 2-3-2-3 Configure advanced cache registers 2-3-3-1 Enable external and CPU caches 2-3-3-2 Initialize SMI handler 2-3-3-3 Display external cache size 2-3-4-1 Display shadow message 2-3-4-3 Display non-disposable segments 2-4-1-1 Display error messages 2-4-1-3...
Page 31 October 2002 Troubleshooting your CallPilot system Beep code POST code Description / test point 3-2-1-2 Initialize local-bus hard-disk controller 3-2-1-3 Jump to UserPatch2 3-2-2-1 Disable A20 address line 3-2-2-3 Clear huge Es segment register 3-2-3-1 Search for option ROMs 3-2-3-3 Shadow option ROMs 3-2-4-1 Set up Power Management...
Page 32 Troubleshooting your CallPilot system Standard 1.0 Beep code POST code Description / test point 3-4-4-3 Clear screen (optional) 3-4-4-4 Check virus and backup reminders 4-1-1-1 Try to boot with INT 19 4-2-1-1 Interrupt handler error 4-2-1-3 Unknown interrupt error 4-2-2-1 Pending interrupt error 4-2-2-3 Initialize option ROM error...
Page 33 October 2002 Troubleshooting your CallPilot system Beep code POST code Description / test point 4-3-3-3 Read in bootstrap code 4-3-3-4 Initialize all vectors 4-3-4-1 Boot the Flash program 4-3-4-2 Initialize the boot device 4-3-4-3 Boot code was read OK Part 5: 1001rp Server Maintenance and Diagnostics...
Page 34: Interpreting Startup Diagnostics From Scsi Bios
Troubleshooting your CallPilot system Standard 1.0 Interpreting startup diagnostics from SCSI BIOS Introduction The results from the SCSI controller diagnostics appear after the POST results. Applicable cards Results of the startup diagnostics appear only if you have the following adapter cards installed on your system: Adaptec SCSI controller The adapter is integrated in the SBC and can be disabled.
Page 35: Section B: Troubleshooting Startup Problems
October 2002 Troubleshooting your CallPilot system Section B: Troubleshooting startup problems In this section What to do when the server fails to boot into service Part 5: 1001rp Server Maintenance and Diagnostics...
Page 36: What To Do When The Server Fails To Boot Into Service
Nortel Networks Partner Information Center web site at http://www.my.nortelnetworks.com. Note: If you are not a distributor, contact your Nortel Networks technical support representative for assistance. 5 If you still cannot determine the cause of the startup failure, call your Nortel Networks technical support representative.
Page 37 Nortel Networks Partner Information Center web site at http://www.my.nortelnetworks.com. Note: If you are not a distributor, contact your Nortel Networks technical support representative for assistance. 6 If you still cannot determine the cause of the startup failure, call your Nortel Networks technical support representative.
Page 38 Troubleshooting your CallPilot system Standard 1.0 CallPilot...
Page 39: Using Windows Nt Online Diagnostic Tools
C h a p t e r 3 Using Windows NT online diagnostic tools In this chapter Overview Viewing event logs Checking hardware using Windows NT Diagnostics Using TCP/IP diagnostic tools Invoking the chkdsk utility Part 5: 1001rp Server Maintenance and Diagnostics...
Page 40: Overview
Using Windows NT online diagnostic tools Standard 1.0 Overview Introduction This section describes how to access the run-time online diagnostic tools provided by the Windows NT server software. Use these tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager.
Page 41 October 2002 Using Windows NT online diagnostic tools nbtstat netstat These utilities help you to verify network connectivity. They help you to thoroughly test the network interface and isolate any configuration problems. Network connectivity is essential to CallPilot operation. chkdsk utility The chkdsk utility checks a specified disk on the server and displays a status report.
Page 42: Viewing Event Logs
Using Windows NT online diagnostic tools Standard 1.0 Viewing event logs Introduction When the server startup cycle is complete, and if the CallPilot server has been configured (refer to Part 3 of the CallPilot Installation and Configuration binder), messages in dialog boxes on the monitor indicate that CallPilot is ready to accept calls.
Page 43 October 2002 Using Windows NT online diagnostic tools Types of event logs Three types of event logs are available from the Windows NT Event Viewer, as follows: Log type Description System Logs events by Windows NT 4.0 components, including RAS or other Windows NT services. Security Logs security events, such as logons, logoffs, illegal access, and so on.
Page 44 Using Windows NT online diagnostic tools Standard 1.0 To use the Windows NT Event Viewer ➝ ➝ ➝ 1 Click Start Programs Administrative Tools Event Viewer. Result: The Event Viewer window appears. Note: The System Log appears by default. CallPilot...
Page 45 October 2002 Using Windows NT online diagnostic tools ➝ 2 To view the Application Log, click Log Application. Result: The Application Log similar to the following window appears: 3 Look for error codes flagged with that have occurred since the last startup. Note: Each error is date and time stamped.
Page 46 Application Log: 5 Use the description to help determine how to resolve errors. Note: If the error persists or does not suggest a solution, contact your Nortel Networks support representative. 6 Click Close. Result: The event log reappears.
Page 47: Checking Hardware Using Windows Nt Diagnostics
October 2002 Using Windows NT online diagnostic tools Checking hardware using Windows NT Diagnostics Introduction The Windows NT 4.0 Diagnostics window allows you to view details about the system and network components. To use the Windows NT 4.0 Diagnostics tool 1 Log on to Windows NT.
Page 48 Using Windows NT online diagnostic tools Standard 1.0 3 Click the appropriate tab to view information concerning the system and network. The following table identifies the types of details available on each tab: Select To display details about Version Version Registration System System identifier...
Page 49 October 2002 Using Windows NT online diagnostic tools Select To display details about Resources Click one of the following buttons to display information about the resources available on the system: I/O Port Memory Devices To view specific details, select a resource, and then click Properties.
Page 50: Using Tcp/Ip Diagnostic Tools
Using Windows NT online diagnostic tools Standard 1.0 Using TCP/IP diagnostic tools Introduction This section describes the following TCP/IP diagnostic tools available for the network adapter. These tools are useful for diagnosing LAN communication problems. The first three tools are the most useful: ipconfig (below) ping (page 52) tracert (page 53)
Page 51 October 2002 Using Windows NT online diagnostic tools The following flags are available for the ipconfig command: Flag Description Displays Help information. /all Displays full configuration information. /release Releases the IP address for the specified adapter. /renew Renews the IP address for the specified adapter. To run the ipconfig command from Windows NT 4.0 ➝...
Page 52 Using Windows NT online diagnostic tools Standard 1.0 The ping command The ping command sends an echo request to a specified host. Use this command to verify network connectivity to the remote device. Ping command syntax The ping command uses the following syntax: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] | [-k host-list]]...
Page 53 October 2002 Using Windows NT online diagnostic tools To run the ping command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type ping <destination IP address> (for example, ping 200.286.32.0), or ping <computer name>...
Page 54 Using Windows NT online diagnostic tools Standard 1.0 Tracert parameters The tracert command uses the following parameters: Parameter Description Specifies not to resolve addresses to hostnames. -h maximum_hops Specifies the maximum number of hops to search for the target. -j host-list Specifies a loose source route along the host list.
Page 55 October 2002 Using Windows NT online diagnostic tools The arp command The arp command displays and modifies the IP-to-physical address translation tables used by Address Resolution Protocol (arp). Arp command syntax The arp command uses the following syntax: arp -s inet_addr eth_addr [if_addr] arp -d inet_addr [if_addr] arp -a [inet_addr] [-N if_addr] Parameter...
Page 56 Using Windows NT online diagnostic tools Standard 1.0 Parameter Description Adds the host and associates the Internet address inet_addr with the Physical address eth_addr. The physical address is given as six hexadecimal bytes separated by hyphens. The entry is permanent. To run the arp command from Windows NT 4.0 ➝...
Page 57 October 2002 Using Windows NT online diagnostic tools Parameter Description Lists the contents of the NetBIOS name cache giving the IP address of each name. Lists local NetBIOS names. Registered indicates that the name is registered by broadcast (Bnode) or WINS (other node types).
Page 58 Using Windows NT online diagnostic tools Standard 1.0 3 Press Enter. Result: The system runs the nbtstat utility. 4 Type Exit to exit MS-DOS and return to Windows NT 4.0. The netstat command The netstat command displays current TCP/IP network connections and protocol statistics.
Page 59 October 2002 Using Windows NT online diagnostic tools To run the netstat command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type netstat with the required parameters. 3 Press Enter.
Page 60: Invoking The Chkdsk Utility
Using Windows NT online diagnostic tools Standard 1.0 Invoking the chkdsk utility Introduction The chkdsk utility checks a specified disk on the server and displays a status report. It can be run on drives C, D, E, or F. It is an online utility, but it reduces system performance while it is running.
Page 61 October 2002 Using Windows NT online diagnostic tools To run the chkdsk utility from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type chkdsk <drive letter:> (for example, chkdsk c:).
Page 62 Using Windows NT online diagnostic tools Standard 1.0 CallPilot...
Page 63: Using Serial Port Diagnostic Tools
C h a p t e r 4 Using serial port diagnostic tools In this chapter Overview Shutting down services Conducting TSTSERIO tests Conducting TSTSERIO tests with the loopback plug Restarting services Part 5: 1001rp Server Maintenance and Diagnostics...
Page 64: Overview
Using serial port diagnostic tools Standard 1.0 Overview Introduction You may want to test the serial ports when remote access does not work. This chapter describes how to run serial port diagnostics on the CallPilot server using the TSTSERIO command. Direct the TSTSERIO command to serial ports on the server after services on these ports have been shut down manually, as described in this chapter.
Page 65: Shutting Down Services
October 2002 Using serial port diagnostic tools Shutting down services Introduction This section describes how to shut down a service using a specific serial port. Use the procedures below before invoking the TSTSERIO local loopback tests. CAUTION Risk of communications loss By stopping the services on COM 1 or COM 2, you lose the support access feature.
Page 66 Using serial port diagnostic tools Standard 1.0 Routing and Remote Access Service Net Stop command Use the Net Stop command to stop a specified service on a serial port. NET STOP command syntax The Net Stop command uses the following syntax: net stop “service_name”...
Page 67: Conducting Tstserio Tests
October 2002 Using serial port diagnostic tools Conducting TSTSERIO tests Introduction The TSTSERIO command performs local loopback tests of the serial communication ports from the server run-time environment. Note: Before conducting these tests, shut down the appropriate services. See “Shutting down services” on page 65. CAUTION Risk of communications loss By stopping the services on COM 1 or COM 2, you lose the...
Page 68 Using serial port diagnostic tools Standard 1.0 Flag Requirement Description /S:subtstname Optional Specifies a TSTSERIO subtest. See the table below for a description of the available subtests. /L:loops Optional Specifies the number of times (up to a maximum of 65 535) to execute the requested test.
Page 69 October 2002 Using serial port diagnostic tools To invoke the TSTSERIO /P command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type tstserio with the required parameters, and then press Enter.
Page 70 Using serial port diagnostic tools Standard 1.0 To invoke the TSTSERIO /S command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt to display the MS-DOS command prompt window. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type tstserio with the required parameters, and then press Enter.
Page 71: Conducting Tstserio Tests With The Loopback Plug
October 2002 Using serial port diagnostic tools Conducting TSTSERIO tests with the loopback plug Introduction The TSTSERIO command requires an external loopback connector plug for its edata, emsr, and eint subtests. 9-pin connector plug The standard serial loopback connector is a female 9-pin D-sub connector. This connector has the following pins wired together: CTS (pin 8) wired to (pin 7) RTS SIN (pin 2) wired to (pin 3) SOUT...
Page 72: Restarting Services
Using serial port diagnostic tools Standard 1.0 Restarting services Introduction This section describes how to restart the services for COM 1 or COM 2 after invoking the TSTSERIO local loopback tests. Services to restart after COM 1 testing Routing and Remote Access Service Services to restart after COM 2 testing CallPilot SLEE Service CallPilot MWI Service...
Page 73 October 2002 Using serial port diagnostic tools To invoke the Net Start command from Windows NT 4.0 ➝ ➝ 1 Click Start Programs Command Prompt. Result: The MS-DOS Command Prompt window appears. 2 At the MS-DOS prompt, type net start “ service_name ”, and then press Enter.
Page 74 Using serial port diagnostic tools Standard 1.0 CallPilot...
Page 75: Using Callpilot Manager To Monitor Hardware
C h a p t e r 5 Using CallPilot Manager to monitor hardware In this chapter Understanding fault management Section A: Tools for isolating and fixing hardware problems Overview Alarm Monitor Event Browser Maintenance page Channel and Multimedia Monitors Section B: Working with the Maintenance page Introducing the Maintenance page Viewing component states...
Page 76: Understanding Fault Management
Using CallPilot Manager to monitor hardware Standard 1.0 Understanding fault management Introduction Fault management is a term that describes how the CallPilot server detects and notifies you of potential or real hardware problems (faults). The server processes events to detect hardware problems and raises alarms to notify you when these problems occur.
Page 77: Section A: Tools For Isolating And Fixing Hardware Problems
October 2002 Using CallPilot Manager to monitor hardware Section A: Tools for isolating and fixing hardware problems In this section Overview Alarm Monitor Event Browser Maintenance page Channel and Multimedia Monitors Part 5: 1001rp Server Maintenance and Diagnostics...
Page 78: Overview
Using CallPilot Manager to monitor hardware Standard 1.0 Overview Introduction This section provides guidelines on how to use the CallPilot Manager tools to detect, isolate, and fix potential or real hardware problems. Component dependencies The status of some components are dependent on the operational status of other components.
Page 79 October 2002 Using CallPilot Manager to monitor hardware Other indications of a hardware problem include the following: user complaints call processing difficulties, such as busy signals, static, dropped calls, connection problems, and cross talk (hearing other conversations) system administrator logon difficulties alert icons on the Maintenance page Part 5: 1001rp Server Maintenance and Diagnostics...
Page 80: Alarm Monitor
Using CallPilot Manager to monitor hardware Standard 1.0 Alarm Monitor Introduction Use the Alarm Monitor to investigate one or more raised alarms. About alarms Alarms are warnings generated by events. Alarms communicate the same information as events. However, alarms are reported in the Alarm Monitor instead of the Event Browser, and are managed differently than events: Alarms appear in the Alarm Monitor only for Minor, Major, and Critical events (not Information events).
Page 81 October 2002 Using CallPilot Manager to monitor hardware To investigate using the Alarm Monitor ➝ 1 In CallPilot Manager, click System Alarm Monitor. Result: The Alarm Monitor page appears. 2 Click the Event Code for the first critical or major alarm. Result: A description of the event appears in a new web browser window.
Page 82 Using CallPilot Manager to monitor hardware Standard 1.0 See also For detailed information on how to use the Alarm Monitor, refer to the CallPilot Administrator’s Guide (NTP 555-7101-301), or the CallPilot Manager online Help. CallPilot...
Page 83: Event Browser
October 2002 Using CallPilot Manager to monitor hardware Event Browser Introduction Use the Event Browser to investigate a series of events that occurred around the time an alarm was raised. The event listing can help you determine the root cause of a problem. About events The Event Browser displays events that have been recorded in the server log.
Page 84 Result: A description of the event appears in a new web browser window. 3 View the description and recovery action. 4 Repeat steps 2 and 3 for a few more events, if necessary. 5 If the solution to the problem is not apparent, contact your Nortel Networks technical support representative. CallPilot...
Page 85 October 2002 Using CallPilot Manager to monitor hardware See also For detailed information on how to use the Event Browser (for example, how to set preferences), refer to the CallPilot Administrator’s Guide (NTP 555-7101-301) or the CallPilot Manager online Help. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 86: Maintenance Page
Using CallPilot Manager to monitor hardware Standard 1.0 Maintenance page Introduction Use the Maintenance page to get status information for any suspect components. If you suspect or discover a problem with hardware such as an MPC-8 card, MPB board, or the DS30X link, you can use the Diagnostic section on the Maintenance page.
Page 87: Channel And Multimedia Monitors
Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel Networks recommends that you disable all call channels first. There are two ways to disable the call channels: Courtesy stop the channels (preferred method).
Page 88 Using CallPilot Manager to monitor hardware Standard 1.0 CallPilot...
Page 89: Section B: Working With The Maintenance Page
October 2002 Using CallPilot Manager to monitor hardware Section B: Working with the Maintenance page In this section Introducing the Maintenance page Viewing component states Starting and stopping components Running integrated diagnostics Viewing the last diagnostic results Part 5: 1001rp Server Maintenance and Diagnostics...
Page 90: Introducing The Maintenance Page
Using CallPilot Manager to monitor hardware Standard 1.0 Introducing the Maintenance page Introduction Use the Maintenance page in CallPilot Manager to do the following: Obtain general information about components. View component states. Start and stop components. Run integrated diagnostic tests. View the results of the last diagnostic test run against a component.
Page 91 October 2002 Using CallPilot Manager to monitor hardware The following is an example of a partially expanded tree for the 1001rp server: When you click a component, the page refreshes to show the details about that component. Details are divided into the sections described in the following table: Section Description...
Page 92 Using CallPilot Manager to monitor hardware Standard 1.0 Section Description Maintenance This section shows the state of the selected component. Use this section to start and stop a component before running a diagnostic test. This section appears only for components on which you are allowed to perform maintenance administration.
Page 93 October 2002 Using CallPilot Manager to monitor hardware Start, stop, or Diagnostics Component courtesy stop? available? Replaceable? Time Switch MPCs (embedded on MPB embedded: No boards or on MPC-8 cards) MPC-8 cards: Yes DSPs Channels DS30X link Note: The MGate card and DS30X cable are replaceable. If you are having problems with the DS30X link, determine if either one or both of those items are causing the problem and need to be replaced.
Page 94: Viewing Component States
Using CallPilot Manager to monitor hardware Standard 1.0 Viewing component states Introduction View a component’s state to determine the general condition of the component, including whether the component is disabled or off duty. The component’s state is shown in the Maintenance section of the Maintenance page.
Page 95 October 2002 Using CallPilot Manager to monitor hardware State Description Not Configured The device is not configured in CallPilot. For example, a DSP is not being used because it was not allocated in the Configuration Wizard. Off Duty The component has been stopped. Remote Off Duty The component has been taken out of service at the switch.
Page 96 Using CallPilot Manager to monitor hardware Standard 1.0 To view the state of a hardware component ➝ 1 In CallPilot Manager, click Maintenance Maintenance Admin. Result: The Maintenance page appears. 2 Click the plus sign (+) beside the CallPilot server to expand the component tree.
Page 97: Starting And Stopping Components
Start and stop components from the Maintenance section on the Maintenance page. ATTENTION Nortel Networks recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy stop CallPilot, use the following:...
Page 98 Using CallPilot Manager to monitor hardware Standard 1.0 Stop versus Courtesy stop The following two methods of taking a component out of service allow you to choose how active calls are affected: Courtesy stop A Courtesy stop takes the component out of service only after the component has finished processing the active call.
Page 99 October 2002 Using CallPilot Manager to monitor hardware Component Effect of stopping MPB board Takes all call processing resources on the selected board out of service. Time Switch You cannot perform maintenance administration on the timeswitch. MPCs (embedded on MPB Takes the selected MPC out of service.
Page 100 Using CallPilot Manager to monitor hardware Standard 1.0 5 Scroll down to the Maintenance section. The following is an example of the Maintenance section for an MPC-8 card: 6 Click Courtesy Stop, Stop, or Start, as required. Button Description Start If the selected component is out of service, click this button to put it into service.
Page 101: Running Integrated Diagnostics
October 2002 Using CallPilot Manager to monitor hardware Running integrated diagnostics Introduction You should run diagnostic tests from the Diagnostics section on the Maintenance page in the following circumstances: You want to ensure that a component is operating properly after installing or reinstalling it.
Page 102 (such as the Time Switch), you must either replace its parent component or contact your Nortel Networks technical support representative, depending on the component.
Page 103 October 2002 Using CallPilot Manager to monitor hardware To run a diagnostic test ATTENTION Nortel Networks recommends that you courtesy stop rather than stop a component if possible. For instructions, see “Starting and stopping components” on page 97. ➝ 1 In CallPilot Manager, click Maintenance Maintenance Admin.
Page 104 Using CallPilot Manager to monitor hardware Standard 1.0 6 Scroll down to the Diagnostics section. Result: The following is an example of the Diagnostics section for an MPC-8 card (removable MPC): 7 Check the check box for each diagnostic that you want to run. Note: If you want to run all of the diagnostics, check the Diagnostic Description check box at the top of the list.
Page 105 October 2002 Using CallPilot Manager to monitor hardware 8 Click Run. Result: A new web browser window opens to display the progress and results of the diagnostics: Note: The Diagnostic Results box in the Diagnostics section displays diagnostic results when you click Get Last Result. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 106: Viewing The Last Diagnostic Results
You can review the results of previously-run diagnostics by clicking the Get Last Results button for a component. To view the last diagnostics result ATTENTION Nortel Networks recommends that you courtesy stop rather than stop a component if possible. For instructions, see “Starting and stopping components” on page 97. ➝...
Page 107 October 2002 Using CallPilot Manager to monitor hardware 5 Scroll down to the Diagnostics section. Result: The following is an example of the Diagnostics section for an MPC-8 card (removable MPC): 6 Check the check box for each diagnostic for which you want to review results.
Page 108 Using CallPilot Manager to monitor hardware Standard 1.0 7 Click Get Last Result. Result: The results appear in the Diagnostic Results box. Last diagnostic results The results of the last diagnostic test display the following information in the Diagnostic Results box: diagnostic title diagnostic result: pass or fail the date and time the test was completed...
Page 109: Section C: Working With The Multimedia And Channel Monitors
October 2002 Using CallPilot Manager to monitor hardware Section C: Working with the Multimedia and Channel Monitors In this section Working with the Multimedia Monitor Working with the Channel Monitor Part 5: 1001rp Server Maintenance and Diagnostics...
Page 110: Working With The Multimedia Monitor
Using CallPilot Manager to monitor hardware Standard 1.0 Working with the Multimedia Monitor Introduction The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition channels. To view or work with multimedia channel states ➝...
Page 111 October 2002 Using CallPilot Manager to monitor hardware Note: For an explanation of the channel states, refer to the CallPilot Manager online Help. 2 Do one of the following: IF you want to stop or start THEN all of the channels check the check box to the left of the associated with a DSP DSP that you want to stop or start.
Page 112: Working With The Channel Monitor
Using CallPilot Manager to monitor hardware Standard 1.0 Working with the Channel Monitor Introduction The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. To view or work with call channel states ➝...
Page 113 October 2002 Using CallPilot Manager to monitor hardware 2 Do one of the following: IF you want to stop or start THEN all of the channels check the check box to the left of the associated with a DS30X link that you want to stop or DS30X link start.
Page 114 Using CallPilot Manager to monitor hardware Standard 1.0 CallPilot...
Page 115: Using Callpilot System Utilities
C h a p t e r 6 Using CallPilot system utilities In this chapter Overview Diagnostics Tool PEP Maintenance utility System Monitor Part 5: 1001rp Server Maintenance and Diagnostics...
Page 116: Overview
Using CallPilot system utilities Standard 1.0 Overview Introduction The following table lists the CallPilot system utilities: Utility Description Diagnostics Tool Allows CallPilot startup diagnostics to be enabled or disabled (turned on or off). PEP Maintenance Displays a list of installed PEPs and enables PEP uninstall.
Page 117: Diagnostics Tool
October 2002 Using CallPilot system utilities Diagnostics Tool Introduction The Diagnostics Tool allows you to enable or disable CallPilot startup diagnostics. CallPilot startup diagnostics automatically identify hardware problems that may exist when the system and its services are started (DSP, TimeSwitch, MediaBus).
Page 118 Using CallPilot system utilities Standard 1.0 To access the Diagnostics Tool ➝ ➝ ➝ On the Windows desktop, click Start Programs CallPilot System ➝ Utilities Diagnostic Tool. Result: The Diagnostics Tool window appears. To enable startup diagnostics ➝ From the Diagnostics Tool window, select Configuration Maintenance ➝...
Page 119 October 2002 Using CallPilot system utilities To disable startup diagnostics ATTENTION Nortel Networks recommends that you leave the startup diagnostics turned on. When you disable CallPilot startup diagnostics, you prevent CallPilot from automatically identifying hardware problems that may exist when the system and its services are started (DSP, TimeSwitch, MediaBus).
Page 120: Pep Maintenance Utility
Using CallPilot system utilities Standard 1.0 PEP Maintenance utility Introduction The PEP Maintenance utility displays a list of all installed PEPs on the server and enables you to uninstall PEPS. For information on installing or uninstalling PEPs, refer to Part 4 of the CallPilot Installation and Configuration binder.
Page 121 October 2002 Using CallPilot system utilities To view a list of all installed PEPs 1 Click the component for which you want to display the PEP list. 2 Click Show PEPs. Result: A list of all installed PEPs appears in the left pane. 3 If you want to review the readme file associated with a PEP, click the PEP, and then click Read.
Page 122: System Monitor
Using CallPilot system utilities Standard 1.0 System Monitor Introduction The System Monitor consists of three tabs, as described in the table below: Description Channel Monitor Shows the status of all CallPilot services, multimedia channels (DSP channels), and call channels (DS30X channels).
Page 123 The services listed under Service Name should be either running or in full service when CallPilot is functioning optimally. If any CallPilot services are stopped, investigate the cause of this. Call Nortel Networks technical support for assistance. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 124 Using CallPilot system utilities Standard 1.0 Note: While any stopped services should be investigated, some services are not critical. CallPilot may continue to handle call processing even with some services stopped. Critical Services needed for CallPilot Call Processing include the following: CT Media Server Service Telephony Server (TAPI) Service MAS EMCI Service...
Page 125 October 2002 Using CallPilot system utilities DS30X links In the DS30X link pane, each DS30 row represents a separate DS30X link (also referred to as a DS30 link). Each box in the row represents one DS30X channel. The DS30X links connect the CallPilot server to the MGate card in the Meridian 1 switch or Succession CSE 1000 system.
Page 126 Using CallPilot system utilities Standard 1.0 PEP information and configured Service DNs are listed in the bottom part of the window. About the Legend/Help tab The following is an example of the Legend/Help tab. Consult this window for descriptions of the icons found in the Channel Monitor tab: CallPilot...
Page 127: Replacing Basic Chassis Components
C h a p t e r 7 Replacing basic chassis components In this chapter Removing the front bezel and server cover Replacing air filters Replacing the power supply Replacing the cooling fan Replacing the fuse (AC system only) Replacing the alarm board Setting jumpers on the alarm board Replacing the status display panel Part 5: 1001rp Server Maintenance and Diagnostics...
Page 128: Removing The Front Bezel And Server Cover
Replacing basic chassis components Standard 1.0 Removing the front bezel and server cover Introduction If the maintenance task requires replacing front panel components, you must remove the front bezel. The exception is the hard drives, which can be accessed by simply unlocking and opening the front bezel doors. If you require access to the server interior, remove both the front bezel and the server cover.
Page 129 October 2002 Replacing basic chassis components To remove the front bezel CAUTION Risk of equipment damage Do not attempt to move or lift the server before you have removed the front bezel. If the front bezel is attached, the server can disengage from the front bezel and fall. 1 Unlock and open the double doors of the front bezel.
Page 130 Replacing basic chassis components Standard 1.0 To remove the server cover DANGER Risk of electric shock High current inside the chassis can cause severe injury. CAUTION Risk of equipment damage Take precautions to protect internal components. Electrostatic discharge (ESD) can damage boards and make them unusable. Wear an ESD wrist strap.
Page 131 October 2002 Replacing basic chassis components To replace the front bezel after maintenance is complete When the CallPilot server maintenance is complete, replace the front bezel. 1 Align the front bezel with the ball studs located at each faceplate corner. See the diagram below: Clips inside front bezel...
Page 132: Replacing Air Filters
Replacing basic chassis components Standard 1.0 Replacing air filters Introduction To ensure your server cools and functions properly, remove and clean air filters every six months in clean environments and every three months in industrial or dirty environments . If they appear to be damaged or become inefficient, replace the filters.
Page 133 October 2002 Replacing basic chassis components To replace the door air filter 1 Unlock and open the front doors. 2 The air filter is trapped between the inside of the door and the wire. The wire pivots near the key lock. Pull the wire away from the key lock to free the air filter.
Page 134: Replacing The Power Supply
Replacing basic chassis components Standard 1.0 Replacing the power supply Introduction The power supply is hot-swappable. This means that you can replace the power supply without powering down the server. Requirements Before hot-swapping a power supply, gather the following tools: one flat-blade screwdriver one Phillips screwdriver one antistatic wrist strap...
Page 135 October 2002 Replacing basic chassis components To hot-swap a power supply DANGER Risk of electric shock High current inside the chassis can cause severe injury. 1 Loosen the thumbscrews at the top right and left of the failed power supply module (see “A” in the diagram below). If needed, use a flat-blade screwdriver.
Page 136 Result: The power supply LED illuminates green. Note: If the LED does not illuminate, remove and reinstall the power supply with more force. If this does not work, contact your Nortel Networks customer support representative. CallPilot...
Page 137: Replacing The Cooling Fan
October 2002 Replacing basic chassis components Replacing the cooling fan Introduction The cooling fan is hot-swappable, so you can replace the cooling fan without powering down the server. When to hot-swap the cooling fan When the LED associated with a cooling fan turns red, the fan requires replacement.
Page 138 Replacing basic chassis components Standard 1.0 3 Loosen the thumbscrew located on the outside of the failed cooling fan module (see “A” in the diagram below). If needed, use a flat-blade screwdriver. The thumbscrew must rotate freely and not contact the chassis threads. G101728 4 Unseat the cooling fan module by sliding the module horizontally away from the display and toward the rack rail (see “B”...
Page 139 October 2002 Replacing basic chassis components 6 Align the replacement cooling fan module tabs with the four support slots on the chassis. Ensure that the module is oriented with the thumbscrew, and insert the tabs into the supporting slots of the chassis. 7 Slide the cooling fan module toward the front panel display and into position.
Page 140: Replacing The Fuse (Ac System Only)
Two different types of fuses exist: one for North America, and one for international use. Ensure that the fuse you are replacing has been approved by Nortel Networks for your region. flat blade screwdriver To replace the fuse 1 Power off the server.
Page 141 October 2002 Replacing basic chassis components 4 Unscrew the fuse receptacle (see “A” in the diagram below). Fuse G101732 5 Slide the fuse receptacle out of the fuse chamber. Note: Observe how the blown fuse is positioned in the receptacle. 6 Remove the blown fuse from the fuse receptacle.
Page 142 Replacing basic chassis components Standard 1.0 12 Power on the server. ATTENTION If the fuse blows after replacement, swap one power supply module with the other. If this does not work, call your Nortel Networks customer support representative. CallPilot...
Page 143: Replacing The Alarm Board
October 2002 Replacing basic chassis components Replacing the alarm board Introduction The 1001rp server alarm board and status panel are used to monitor and indicate the server status. The basic hardware test on page 23 fails if the board is defective or damaged. When these units are damaged, replace them immediately.
Page 144 Replacing basic chassis components Standard 1.0 To replace the alarm board 1 Power off the server. 2 Loosen the two thumbscrews securing the faceplate to the left of the 1001rp server power supply modules (see “A” in the diagram below). If needed, use a flat-blade screwdriver.
Page 145: Setting Jumpers On The Alarm Board
October 2002 Replacing basic chassis components Setting jumpers on the alarm board Introduction The jumpers on the alarm board enable or disable sensing and display functions. This section describes the features that are enabled or disabled by setting jumpers on the alarm board. The default and recommended setting is to have only JP3 jumpered (see below).
Page 146 Replacing basic chassis components Standard 1.0 Jumper descriptions JP6 - do not change Leave the jumper installed on JP6. JP5 - Disarming “No Power” in the bottom bay If you are operating with one power supply, you can disable sensing of “no power”...
Page 147: Replacing The Status Display Panel
October 2002 Replacing basic chassis components Replacing the status display panel Locating the display The display is located at the front of the chassis and is cabled to the rear of the chassis and the alarm board. To replace the status display panel 1 Power off the server.
Page 148 Replacing basic chassis components Standard 1.0 4 Loosen the four Phillips-head screws that secure the status display panel to the front of the chassis (see “A” in the diagram below). G101727 5 Label and remove the 40-pin flat cable from the back of the status display panel.
Page 149 October 2002 Replacing basic chassis components 9 Replace the top cover and front bezel. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 150 Replacing basic chassis components Standard 1.0 CallPilot...
Page 151: Replacing A Hard Drive, Tape Drive, Cd-Rom Drive, Or Floppy Drive
C h a p t e r 8 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive In this chapter Replacing a hard drive About the media drive bay Removing the media drive carrier from the chassis Replacing a tape, CD-ROM, or floppy drive Installing a tape drive Part 5: 1001rp Server Maintenance and Diagnostics...
Page 152: Replacing A Hard Drive
Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 Replacing a hard drive Introduction The hard drives are hot-swappable. This means that you can replace a hard drive without powering down the server. When to hot-swap hard drives With a RAID controller, hot-swap device drivers, and operating system support, SCA SCSI hard drives can be hot-swapped on the 1001rp server.
Page 153 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive SCSI Hard drive bay channel SCSI ID Logical drive 1 (secondary hard drive) 6 (far right) 2 (secondary hard drive) a. RAID pairs (logical drives) consist of the following pairs: hard drives 1 and 4, 2 and 5, and 3 and 6.
Page 154 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 To replace hot-pluggable SCA SCSI hard drives 1 Ensure the new hard drive has the SCSI ID set to 0, termination disabled, and parity checking enabled. 2 Open the front bezel doors. 3 Locate the SCA SCSI drive frame below a cooling fan and beside the media drive.
Page 155 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive 6 Attach the new drive to the carrier by four Phillips-head screws. 7 Align the carrier with the drive frame and slide it into the chassis. Note: Expect resistance as the carrier and backplane connectors meet. 8 Fasten the two thumbscrews.
Page 156: About The Media Drive Bay
Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 About the media drive bay Overview Media drive bays contain media devices, including CD-ROM, tape, and floppy drives. If your media drives become damaged or you want to upgrade, you can replace these drives.
Page 157: Removing The Media Drive Carrier From The Chassis
October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Removing the media drive carrier from the chassis Introduction When replacing the media hard drives, the first step is to remove the media drive carrier from the media drive bay. Requirements To remove the media drive carrier from the media drive bay, you require the following:...
Page 158 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 Locate the media drives The media drives (CD-ROM drive, tape drive, and floppy drive) are shown in the bottom right corner of the diagram below. Hot-swap fan modules Status panel 5-pin keyboard...
Page 159 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Media drive carrier The media drives are housed in a media drive carrier that can be removed from the server, as described later in this section. Where no media device is installed, a blank panel is secured to the media drive carrier for protection.
Page 160 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 To remove the media drive carrier from the chassis DANGER Risk of electrocution High current inside the chassis can cause severe injury. CAUTION Risk of equipment damage Electrostatic discharge due to improper handling can cause components to be damaged or rendered unusable.
Page 161 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive 3 Hold cables away from the drive bay as you pull the media drive carrier away from the chassis until the connectors attached behind the components can be reached. CAUTION Risk of equipment damage To avoid damaging cables during this procedure, ensure...
Page 162: Replacing A Tape, Cd-Rom, Or Floppy Drive
Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 Replacing a tape, CD-ROM, or floppy drive Introduction This section describes how to replace a media drive (tape, CD-ROM, or floppy drive) in the media drive carrier. To replace a media drive 1 Remove the media drive carrier from the chassis (see “Removing the media drive carrier from the chassis”...
Page 163 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive G100848 G100849 Part 5: 1001rp Server Maintenance and Diagnostics...
Page 164 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 3 If you are installing a tape drive, configure it as described in “To configure the tape drive” on page 166. 4 Slide the new drive into the media drive carrier, and secure it with the screws that were previously removed.
Page 165: Installing A Tape Drive
October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Installing a tape drive Introduction This procedure provides instructions for installing a tape drive on a server that currently does not have a tape drive. Cabling example To power CD ROM drive Floppy drive...
Page 166 Note: Some settings may already be properly configured. If it is not clear from the drive manufacturer’s documentation how to set jumpers, contact your Nortel Networks technical support representative. 1 Set the SCSI ID to 6. 2 Disable the Active Terminators (Term Enable).
Page 167 October 2002 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive 9 Slide the carrier into the media drive bay. Note: Ensure that the cables are free and undamaged. 10 Secure the media drive carrier to the chassis with four Phillips-head screws.
Page 168 Replacing a hard drive, tape drive, CD-ROM drive, or floppy drive Standard 1.0 CallPilot...
Page 169: Performing Raid Maintenance
C h a p t e r 9 Performing RAID maintenance In this chapter RAID overview Section A: Replacing the RAID controller card Replacing the AcceleRAID 352 RAID controller card Attaching cables to the RAID controller card Upgrading from DAC960 to AcceleRAID352 Section B: Maintaining an AcceleRAID352 RAID system Installing AcceleRAID352 RAID Global Array Manager software Rebuilding an AcceleRAID352 RAID hard drive...
Page 170: Raid Overview
Performing RAID maintenance Standard 1.0 RAID overview Introduction Redundant Arrays of Inexpensive Disks (RAID) is a technology that can combine two or more drives for fault tolerance and performance. RAID Level 1 The RAID controller is a PCIRAID SCSI card that provides high- performance disk mirroring.
Page 171: Section A: Replacing The Raid Controller Card
October 2002 Performing RAID maintenance Section A: Replacing the RAID controller card In this section Replacing the AcceleRAID 352 RAID controller card Attaching cables to the RAID controller card Upgrading from DAC960 to AcceleRAID352 Part 5: 1001rp Server Maintenance and Diagnostics...
Page 172: Replacing The Acceleraid 352 Raid Controller Card
CAUTION Risk of system failure Replacement of a RAID controller card with one that is not identical causes a system failure. You must use Nortel Networks-approved components. Materials you need Before replacing the RAID card, gather the following tools:...
Page 173 October 2002 Performing RAID maintenance To replace the Mylex AcceleRAID352 RAID controller card 1 Review the manufacturer’s documentation for the replacement card. 2 Power down the server and disconnect all power cords. 3 Remove the chassis cover and locate the installed RAID card in PCI slot number 12.
Page 174: Attaching Cables To The Raid Controller Card
Performing RAID maintenance Standard 1.0 Attaching cables to the RAID controller card Introduction Once you seat the RAID controller card firmly on the chassis, connect the cables to the card. Requirements To connect the RAID card cabling, you require the following: RAID cables for two header connections Both header connections must be cabled.
Page 175 October 2002 Performing RAID maintenance RAID controller card cabling with a Pentium II or III SBC To power CD ROM drive Floppy drive SBC card To power Tape drive To power 68- to 50- pin adapter (optional for narrow tape drives) Active terminator...
Page 176 What’s next? Once you have installed and cabled the RAID card, power up the server. The card reads the configuration from the drives and configures itself. If the server does not start properly, contact your Nortel Networks technical support representative. CallPilot...
Page 177: Upgrading From Dac960 To Acceleraid352
Nortel Networks technical support. Also note that if the existing RAID controller card has failed, the data on the hard drives may be corrupted. Contact Nortel Networks technical support for further instructions. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 178 Performing RAID maintenance Standard 1.0 CallPilot...
Page 179: Section B: Maintaining An Acceleraid352 Raid System
October 2002 Performing RAID maintenance Section B: Maintaining an AcceleRAID352 RAID system In this section Installing AcceleRAID352 RAID Global Array Manager software Rebuilding an AcceleRAID352 RAID hard drive Configuring an AcceleRAID352 RAID system To flash upgrades in the AcceleRAID352 controller Splitting AcceleRAID352 RAID drives and upgrading software Part 5: 1001rp Server Maintenance and Diagnostics...
Page 180: Installing Acceleraid352 Raid Global Array Manager Software
Performing RAID maintenance Standard 1.0 Installing AcceleRAID352 RAID Global Array Manager software Introduction The Global Array Manager (GAM) has several utilities and monitoring functions. Once launched, GAM maintains a real-time Error log and Event Viewer, and also includes functions that can be found in the EzAssist software that is embedded in the controller.
Page 181: Rebuilding An Acceleraid352 Raid Hard Drive
October 2002 Performing RAID maintenance Rebuilding an AcceleRAID352 RAID hard drive Introduction In RAID level 1, two equal-capacity disks mirror one another. Both drives run simultaneously with one disk serving as the backup copy of the other disk. If one drive fails, the other continues to run. When you physically replace a failed drive with a new one, the data on the operating drive of the system pack must be copied onto the new drive to rebuild it.
Page 182 Performing RAID maintenance Standard 1.0 d. Power up the server. Result: POST messages from the RAID controller warn you that the system is operating in critical mode (that is, with some drives offline). 2 Log on to the CallPilot server as Administrator (or any other user ID that has administrative privileges).
Page 183 October 2002 Performing RAID maintenance 5 In the Disk Device Information window, click Rebuild to start the disk resynchronization process. Result: The Rebuild Status window appears. When the rebuild is complete (each drive takes up to 45 minutes), the following dialog box appears to inform you that the rebuild is complete: 6 Click OK in the Rebuild Message dialog box.
Page 184 Performing RAID maintenance Standard 1.0 7 Close the Workstation Array Manager window. Result: You have completed the rebuild procedure. CallPilot...
Page 185: Configuring An Acceleraid352 Raid System
October 2002 Performing RAID maintenance Configuring an AcceleRAID352 RAID system Introduction Before configuring the Mylex PCI RAID card, you must have access to the driver disk. For firmware updates (see “To flash upgrades in the AcceleRAID352 controller” on page 193), you must also have firmware and utility versions. The minimum version of the RAID controller BIOS/Firmware and utility is specified below: AcceleRAID 352...
Page 186 Performing RAID maintenance Standard 1.0 RAID EzAssist utility To configure the AcceleRAID controller, regardless of whether an operating system is installed on your computer, the RAID EzAssist utility can be run from the Mylex controller’s BIOS at any system boot time. To enter the EzAssist utility and configure the RAID, follow the instructions in “To configure RAID using Mylex AcceleRAID 352”...
Page 187 October 2002 Performing RAID maintenance To configure the RAID system packs 1 Power up the system. Note: If you have BIOS level 14 on the 702t server, press the space bar to skip the memory check and start faster. Result: The system starts and messages such as the following appear: Mylex AcceleRAID 352 BIOS version x.xx-xx (Month Day, Year).
Page 188 Performing RAID maintenance Standard 1.0 6 From the main menu, use the arrow keys to highlight the View or Modify Controller Configuration option, and then press Enter. Result: The Controller Configuration window appears. 7 Press Enter to access the Properties. Result: The Properties menu appears.
Page 189 October 2002 Performing RAID maintenance 11 Use the arrow key to select Yes at the Save Changes window, and then press Enter. 12 Press Esc twice to exit to the Main menu. 13 If no further changes are required, press Esc until the Main menu appears.
Page 190 Performing RAID maintenance Standard 1.0 17 Use the arrow keys to perform the following substeps to set the RAID packs. 1001rp RAID system packs System pack/Logical SCSI Hard drive bay channel SCSI ID drive 1 (far left) 0 (primary hard drive) 1 (primary hard drive) 2 (primary hard drive) 0 (secondary hard...
Page 191 Note: You may be warned that you are combining two drives of different sizes. If this happens, you must ensure that you are using hard drives that are qualified by Nortel Networks for CallPilot. Result: The Logical Drive Definition window appears.
Page 192 Performing RAID maintenance Standard 1.0 29 To add the logical drive, press Tab to switch the focus to the buttons, and then press Enter with Add Drive selected. Repeat these steps until all logical drives are defined. 30 When all logical drives are defined, apply the configuration to the controller by selecting and pressing Apply.
Page 193: To Flash Upgrades In The Acceleraid352 Controller
October 2002 Performing RAID maintenance To flash upgrades in the AcceleRAID352 controller Introduction The RAID card has the supported release of firmware when it is shipped to the CallPilot distributor, so a firmware update at a customer site is not usually required.
Page 194: Splitting Acceleraid352 Raid Drives And Upgrading Software
Performing RAID maintenance Standard 1.0 Splitting AcceleRAID352 RAID drives and upgrading software Introduction Use this procedure on a CallPilot server that is configured with an AcceleRAID 352 controller. This procedure breaks the mirroring of the hard drives before an upgrade so that if the upgrade fails, you can quickly return the server to the state it was in before you started the upgrade.
Page 195 200) at least one day before the planned upgrade date. If you find errors, this early check gives you time to contact Nortel Networks technical support (if necessary), and resolve the errors before you begin the upgrade.
Page 196 Performing RAID maintenance Standard 1.0 Approximate time to Task complete Check Disconnect the secondary hard 10 minutes ❒ ❒ ❒ ❒ drives. Perform the server software Varies depending on your ❒ ❒ ❒ ❒ upgrade. system Reconnect the offline hard 10 minutes ❒...
Page 197 October 2002 Performing RAID maintenance System pack/Logical SCSI Hard drive bay channel SCSI ID drive 6 (far right) 2 (secondary hard drive) a. RAID pairs (logical drives) consist of the following pairs: hard drives 1 and 4, 2 and 5, and 3 and 6. Preparing the CallPilot server for the upgrade This stage includes the following steps: 1.
Page 198 Performing RAID maintenance Standard 1.0 To check the status of the RAID system All the drives configured in the RAID controller must be operating and online. If any of the logical drives are in the critical state, the RAID splitting procedure will not work and data loss can occur if it is used.
Page 199 October 2002 Performing RAID maintenance 3 Check that all hard drives are in the online state. A green bar indicates that a hard drive is online. If any hard drives are not online, follow steps 3 to 9 in “Resynchronizing the CallPilot server hard drives”...
Page 200 Performing RAID maintenance Standard 1.0 To check the consistency of the logical drives You must verify that each pair of drives is correctly synchronized before continuing with the RAID splitting procedure. To verify that the drives are correctly synchronized, use the Mylex Workstation Array Manager software.
Page 201 When the consistency check is completed, the following dialog box appears if the consistency check was OK: Note: If the consistency check reports errors, stop this procedure and contact Nortel Networks technical support to correct the problem. 4 Click OK. Result: You return to the Logical Drive Information window.
Page 202 Performing RAID maintenance Standard 1.0 To back up the existing RAID configuration It is important to back up the current configuration to a floppy disk before you make any changes to the configuration of the RAID controller. This enables you to recover the configuration of the RAID controller if any mistakes are made while executing the procedure.
Page 203 October 2002 Performing RAID maintenance 10 Press Esc to return to the RAID controller selection window. Result: You return to the RAID controller selection window. 11 Press Esc to exit the Mylex RAID EzAssist program. Result: A message appears indicating that you are about to exit RAID EzAssist and asking for confirmation.
Page 204 If this is not correct for your system, contact Nortel Networks technical support. 6 Select Advanced Options, and then press Enter. Result: The advanced options pop-up menu appears.
Page 205 October 2002 Performing RAID maintenance 10 Repeat steps 6 to 10 for the fifth and sixth hard drives. Result: The pre-upgrade hard drives (fourth, fifth, and sixth) are offline. 11 Press Esc to return to the administration pop-up menu. Result: You return to the administration pop-up menu. 12 Press Esc to return to the main menu.
Page 206 Performing RAID maintenance Standard 1.0 1 Ensure that you have shut down and powered off the CallPilot server. 2 Disconnect the secondary hard drives, by unseating them from hard drive bays 4, 5, and 6 (counting bays from left to right), but do not remove them.
Page 207 October 2002 Performing RAID maintenance To perform the CallPilot server software upgrade 1 Upgrade the CallPilot server software. Follow the instructions in Part 4 of the CallPilot Installation and Configuration binder. 2 After the upgrade is completed, ensure that you test the upgrade before you resynchronize the hard drives.
Page 208 Performing RAID maintenance Standard 1.0 4 Log on to the CallPilot server as Administrator (or any other user ID that has administrative privileges). ➝ ➝ 5 From the Windows desktop, select Start Programs Mylex Workstation Array Manager. Result: The Workstation Array Manager window appears. Logical drives 0, 1, and 2 are in critical state because the physical drives are not mirrored.
Page 209 October 2002 Performing RAID maintenance 6 In the Workstation Array Manager window, double-click the first offline hard drive (in the example in this procedure, this is the device at channel 1 ID 3). Result: The Disk Device Information window appears. 7 In the Disk Device Information window, click Rebuild to start the disk resynchronization process.
Page 210 Performing RAID maintenance Standard 1.0 8 Click OK in the Rebuild Message dialog box. Result: The Workstation Array Manager window is updated. In the example in this procedure, the physical drive at Channel 1 ID 3 is now online, as is logical drive 0. 9 Repeat steps 6 to 8 for the remaining two offline drives.
Page 211 October 2002 Performing RAID maintenance Reverting to the pre-upgrade system (if the upgrade fails) This section describes how to restore the CallPilot server to the state it was in before you began the upgrade. This procedure includes the following steps: 1.
Page 212 Performing RAID maintenance Standard 1.0 To clear the current RAID configuration 1 Power up the CallPilot server. 2 While the server is restarting, the RAID controller is detected and a prompt appears to “Press Alt-R for RAID Configuration Options.” When this prompt appears, press Alt-R.
Page 213 October 2002 Performing RAID maintenance 11 Power off the server. To reconnect the pre-upgrade hard drives 1 Ensure that you have powered off the CallPilot server. 2 Reconnect the pre-upgrade hard drives for the 1001rp server by reseating the hard drives into their drive bays. Note: For cabling details, see the diagram in “To disconnect the secondary hard drives”...
Page 214 If this is not correct for your system, contact Nortel Networks technical support. 7 Select Advanced Options, and then press Enter. Result: The advanced options pop-up menu appears.
Page 215 4 Do one of the following: If the system is still not working properly, then there may be a RAID, hard drive, or software problem with the old data. Contact Nortel Networks technical support. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 216 Performing RAID maintenance Standard 1.0 If the system is working properly, then continue with “To reconnect the failed upgrade hard drives” below. To reconnect the failed upgrade hard drives 1 Shut down and power off the CallPilot server. 2 Reconnect the failed upgrade hard drives by reseating the hard drives into their drive bays.
Page 217: Section C: Maintaining A Dac960 Raid System
October 2002 Performing RAID maintenance Section C: Maintaining a DAC960 RAID system In this section Maintaining DAC960 RAID hard drives Rebuilding a DAC960 RAID hard drive Configuring a DAC960 RAID system Splitting DAC960 RAID drives and upgrading software Part 5: 1001rp Server Maintenance and Diagnostics...
Page 218: Maintaining Dac960 Raid Hard Drives
If there are ten or more soft errors per day, replace the drive. b. Hard errors should not occur during normal operation. Contact your Nortel Networks customer support representative if errors are accumulating. c. Miscellaneous Errors are typically due to cabling or termination problems on the SCSI bus.
Page 219 October 2002 Performing RAID maintenance 8 Repeat step 7 on all hard disk drives listed. 9 Close the configuration menu. 10 Exit from the DAC Admin software utility. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 220: Rebuilding A Dac960 Raid Hard Drive
Performing RAID maintenance Standard 1.0 Rebuilding a DAC960 RAID hard drive Introduction In RAID level 1, two equal-capacity disks mirror one another. Both drives run simultaneously with one disk serving as the backup copy of the other disk. If one drive fails, the other continues to run. When the failed drive is physically replaced with a new one, the data on the operating drive of the system pack must be copied onto the new drive to rebuild it.
Page 221 October 2002 Performing RAID maintenance To rebuild a hard drive in a RAID system 1 Observe the warning message given by the DAC Monitor software that indicates a hard drive failure. 2 Record the SCSI channel SCSI ID of the drive that failed from the information in the DAC Monitor window.
Page 222 Performing RAID maintenance Standard 1.0 9 Run the DAC Administration utility. If there is no desktop shortcut, run the dacadm.exe program that is located in the directory C:\Winnt\System32 or D:\Winnt\System32 (the program location depends on the location of the Windows NT operating system). Result: The DAC Administration utility window appears.
Page 223 October 2002 Performing RAID maintenance 11 Start from the left side of the dialog box and click on the first dead drive (marked DED) to start rebuilding that drive. Result: The Rebuild Progress dialog box appears. If you are running the DAC Monitor program, the monitor window pops up and informs you of the progress of the rebuild.
Page 224 Performing RAID maintenance Standard 1.0 12 Click OK in the Rebuild Drive dialog box, and then click OK in the Rebuild Progress dialog box to return to the Device Selection dialog box. Result: The rebuilt drive is shown as being online (ONL). 13 In the Device Selection dialog box, click OK to return to the DAC Administration utility window.
Page 225: Configuring A Dac960 Raid System
October 2002 Performing RAID maintenance Configuring a DAC960 RAID system Introduction This section provides instructions for configuring a RAID system. This involves the following main procedures, which are provided in this section: 1. Configure the RAID system packs (create and arrange system packs, and specify system drive sizes).
Page 226 Note: If your disk is outdated, you must obtain the latest version from your Nortel Networks customer support representative. CAUTION Risk of loss of system functionality You must use the DAC960 Utility provided by Nortel Networks. Other software can cause a loss of system functionality. RAID system pack locations and identifications The following tables display information required to identify RAID system packs in the RAID configuration procedure.
Page 227 October 2002 Performing RAID maintenance RAID system pack sizing The RAID system limits the actual capacity of any system pack to the size of the smallest drive in its pack. As drives are replaced, a mirrored set may consist of two drives of different sizes, possibly from different manufacturers.
Page 228 Performing RAID maintenance Standard 1.0 Setting the RAID controller card BIOS options Newer Mylex RAID cards (with version 3.5x firmware or better) have an option that must be set before configuring them. Complete the following steps to properly configure your RAID card. 1 Start up the server.
Page 229 October 2002 Performing RAID maintenance 2 Use the up and down arrow keys to select "8. Other Utilities (BIOS, firmware, Etc.)..." and press Enter. Result: The "*** Other Utilities ***" menu is displayed. 3 Press 3 to select "3. Mylex DAC960 RAID Card Configuration Utility". Result: The DAC960 Configuration Utility main menu appears.
Page 230 Performing RAID maintenance Standard 1.0 10 Repeat steps 6 to 9 for System Pack B (if applicable), and then for System Pack C (if applicable). Note: There is no need to press Esc after you finish creating the last System Pack. The last System Pack is automatically closed, and the cursor control moves to the Pack Definition menu.
Page 231 October 2002 Performing RAID maintenance 20 Press Esc until you return to the DAC960 Configuration Utility main menu. Result: The system prompts you to save this new configuration. 21 Select Yes, and then press Enter. Result: The configuration is saved. To initialize the RAID system packs The initialization of the system packs (system drives) completes the configuration of the RAID system.
Page 232 Performing RAID maintenance Standard 1.0 7 Press any key to continue. Result: The configuration is saved. 8 Continue with “To back up the RAID configuration” below. To back up the RAID configuration 1 Select Tools from the DAC960 Configuration Utility main menu, and then press Enter to display the Tools menu.
Page 233 October 2002 Performing RAID maintenance 8 Press Esc to exit the DAC960 Configuration Utility. Result: The system prompts you to confirm that you want to exit. 9 Select Yes, and then press Enter. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 234: Splitting Dac960 Raid Drives And Upgrading Software
Performing RAID maintenance Standard 1.0 Splitting DAC960 RAID drives and upgrading software Introduction Use this procedure on a CallPilot server that is configured with a DAC960 RAID controller. This procedure breaks the mirroring of the hard drives before an upgrade so that if the upgrade fails, you can quickly return the server to the state it was in before you started the upgrade.
Page 235 241) at least one day before the planned upgrade date. If you find errors, this early check gives you time to contact Nortel Networks technical support (if necessary), and resolve the errors before you begin the upgrade.
Page 236 Performing RAID maintenance Standard 1.0 Timing and checklist The following table provides general time estimates for completing the steps in this procedure: Approximate time to Task complete Check ❒ Check the status of the RAID 5 minutes system. ❒ Check the consistency of the 30 minutes per drive pair system drives.
Page 237 October 2002 Performing RAID maintenance RAID system pack locations and identifications The following tables display information required to identify RAID system packs. 1001rp RAID system The table below indicates the proper hard drive bay, channel, and ID configurations. The SCSI backplane sets SCSI IDs. SCSI System Hard drive bay...
Page 238 Performing RAID maintenance Standard 1.0 To check the status of the RAID system All the drives configured in the RAID controller must be operating and online. If any of the system drives are in the critical state, the RAID splitting procedure will not work and data loss can occur if it is used.
Page 239 October 2002 Performing RAID maintenance ➝ 3 From the DAC Administration Utility window, select Configuration System Drive Information. Result: The System Drive Information dialog box appears. 4 Check that all system drives are in the online state. If any system drives are not online, go to the procedure in “Resynchronizing the CallPilot server hard drives”...
Page 240 Performing RAID maintenance Standard 1.0 ➝ 6 From the DAC Administration Utility window, select Configuration Drive Information. Result: The Device Selection dialog box appears. 7 Verify that all the hard drives are labeled ONL (online state). If any hard drives are in any other state, you must return them to the online state before you continue with this procedure.
Page 241 October 2002 Performing RAID maintenance To check the consistency of the system drives You must verify that each pair of drives is correctly synchronized before continuing with the RAID splitting procedure. To verify that the drives are correctly synchronized, use the DAC Administration Utility to run a consistency check on each system drive that is configured, as follows: ➝...
Page 242 The results should show that the consistency check is OK. Note: If the consistency check is not OK, stop this procedure and contact Nortel Networks technical support to correct the problem. 4 Click OK. Result: You return to the Consistency Check dialog box.
Page 243 October 2002 Performing RAID maintenance 6 After all hard drives have been checked, click OK in the Consistency Check dialog box to return to the DAC Administration Utility window. Then exit the DAC Administration Utility. To complete the upgrade readiness checklist Follow the instructions in Part 4, Chapter 1 of Upgrading or Installing CallPilot Server Software in the CallPilot Installation and Configuration binder.
Page 244 Performing RAID maintenance Standard 1.0 6 Select Backup/Restore conf, and then press Enter. Result: A cautionary message appears. 7 Press any key to acknowledge the cautionary message. Result: The system displays the Backup and Restore Configuration submenu. 8 Select Backup Configuration, and then press Enter. Result: The system displays the Enter File Name pop-up window.
Page 245 October 2002 Performing RAID maintenance To mark the hard drives dead Each system drive is made up of a pair of drives that are mirror images of each other. To break the mirroring so that one of the drives of each pair is no longer updated, you must mark one drive dead in each pair.
Page 246 Performing RAID maintenance Standard 1.0 4 Press Enter to continue with the process of marking the drive dead. Result: A confirmation prompt appears in the bottom right corner. 5 Select YES, and then press Enter to mark the drive dead. Result: The screen is updated to record that the drive has been marked dead (DED).
Page 247 October 2002 Performing RAID maintenance 6 Repeat steps 3 to 5 for drives B-1 and C-1. 7 Press Esc to return to the main menu. 8 Press Esc to exit the DAC960 Configuration Utility. Result: A prompt appears in the bottom right corner of the screen asking you to confirm that you want to exit.
Page 248 Performing RAID maintenance Standard 1.0 To disconnect the dead hard drives Physically disconnect the hard drives marked DED to ensure that these hard drives are not updated during the upgrade and are preserved as a backup. 1 Shut down and power off the CallPilot server. 2 Disconnect the hard drives marked DED by unseating them from the hard drive bays 4, 5, and 6 (counting bays from left to right), but do not remove them.
Page 249 October 2002 Performing RAID maintenance To perform the CallPilot server software upgrade 1 Upgrade the CallPilot server software. Follow the instructions in Part 4 of the CallPilot Installation and Configuration binder. 2 After the upgrade is completed, ensure that you test the upgrade before you resynchronize the hard drives.
Page 250 Performing RAID maintenance Standard 1.0 4 Log on to the CallPilot server as Administrator (or any other user ID that has administrative privileges). 5 Run the DAC Administration Utility. If there is no desktop shortcut, run the dacadm.exe program that is located in the directory C:\Winnt\System32 or D:\Winnt\System32 (the program location depends on the location of the Windows NT operating system).
Page 251 October 2002 Performing RAID maintenance 7 Start from the left side of the dialog box and click the first dead drive (marked DED) to start rebuilding that drive. Result: The Rebuild Progress dialog box appears. If you are running the DAC Monitor program, the monitor window pops up and informs you of the progress of the rebuild.
Page 252 Performing RAID maintenance Standard 1.0 8 Click OK in the Rebuild Drive dialog box, and then click OK in the Rebuild Progress dialog box to return to the Device Selection dialog box. Result: The rebuilt drive is shown as being online (ONL). 9 Repeat steps 7 and 8 for the remaining two dead drives.
Page 253 October 2002 Performing RAID maintenance 4 From the main menu, select Tools and then press Enter. Result: The Tools menu appears. The left side of the screen displays the six physical hard drives in the server. The drives form three packs: A, B, and C. Each pack consists of two drives: A-0 and A-1, B-0 and B-1, C-0 and C-1.
Page 254 Performing RAID maintenance Standard 1.0 7 Press Enter to continue with the process of marking the drive dead. Result: A confirmation prompt appears in the bottom right corner of the screen. 8 Select YES, and then press Enter to mark the drive dead. Result: The screen is updated to record that the drive has been marked dead (DED).
Page 255 October 2002 Performing RAID maintenance 9 Repeat steps 6 to 8 for drives B-0 and C-0. Result: All hard drives are marked dead (DED). 10 Press Esc until you exit the utility. Note: Leave the CallPilot 2.0 OS Recovery CD-ROM or the CallPilot 2.0 OS Upgrade CD-ROM in the CD-ROM drive.
Page 256 Performing RAID maintenance Standard 1.0 To enable the pre-upgrade hard drives and restore the pre- upgrade software CAUTION Risk of lost or corrupted data All hard drives must be dead (DED) before you begin this procedure. If you are not sure if all the hard drives are dead, see “To mark the failed upgrade hard drives dead”...
Page 257 If this is not correct for your system, contact Nortel Networks technical support. 7 Press Enter to continue. Result: A confirmation prompt appears in the bottom right corner of the screen.
Page 258 Performing RAID maintenance Standard 1.0 9 Repeat steps 6 to 8 for drives B-1 and C-1. 10 Before continuing, verify that drives A-0, B-0, and C-0 are dead (DED), and drives A-1, B1, and C-1 are online (ONL), as in the following example: 11 Press Esc to return to the main menu.
Page 259 October 2002 Performing RAID maintenance 17 Test the CallPilot system. See the chapter “Testing the CallPilot installation” in Part 3 of the CallPilot Installation and Configuration binder. Part 5: 1001rp Server Maintenance and Diagnostics...
Page 260 Performing RAID maintenance Standard 1.0 CallPilot...
Page 261: Replacing Or Adding Voice Processing Boards
C h a p t e r 1 0 Replacing or adding voice processing boards In this chapter DSP numbering and location SCbus cabling Replacing or adding MPC-8 cards Replacing or adding MPB16-4 boards Part 5: 1001rp Server Maintenance and Diagnostics...
Page 262: Dsp Numbering And Location
Replacing or adding voice processing boards Standard 1.0 DSP numbering and location Introduction DSPs are the voice processing components of the MPC-8 card and the MPB16-4 board. The DSPs are numbered to distinguish each DSP in CallPilot maintenance programs such as the Maintenance Admin applet in CallPilot Manager.
Page 263 October 2002 Replacing or adding voice processing boards First MPB16-4 DSP 3 DSP 4 DSP 5 DSP 6 G101756 Second MPB16-4 DSP 9 DSP 10 DSP 11 DSP 12 G101757 Part 5: 1001rp Server Maintenance and Diagnostics...
Page 264: Scbus Cabling
Replacing or adding voice processing boards Standard 1.0 SCbus cabling Introduction The SCbus cable supports the voice bus for CallPilot servers that use MPB16-4 boards. It is connected to the MPB16-4 boards in the CallPilot server. Supported SCbus cable A 2-drop SCbus cable (NTRH2011) is provided. The number of connectors (two) corresponds to the maximum number of MPB16-4 boards supported on this server.
Page 265: Replacing Or Adding Mpc-8 Cards
October 2002 Replacing or adding voice processing boards Replacing or adding MPC-8 cards Introduction This section describes how to replace or install an MPC-8 card. For help with identifying DSPs, see “DSP numbering and location” on page 262. MPC-8 card (NTRH01AA) The MPC-8 card is a credit-card-sized PC card that plugs into an MPB16-4 board.
Page 266 Replacing or adding voice processing boards Standard 1.0 Before you begin CAUTION Risk of electrical damage Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server. Do not touch the components or gold-edge connectors of cards or boards.
Page 267 Note: If the card is placed upside down or label side down, it will not slide completely into the bay. Do not force the card in. If you cannot install the card, contact Nortel Networks for a replacement card. 3 Replace the server cover.
Page 268 Replacing or adding voice processing boards Standard 1.0 7 Test the multimedia channels to ensure the new MPC-8 card is functioning properly. Refer to the chapter “Testing the CallPilot installation” in Part 3 of the CallPilot Installation and Configuration binder. CallPilot...
Page 269: Replacing Or Adding Mpb16-4 Boards
October 2002 Replacing or adding voice processing boards Replacing or adding MPB16-4 boards Introduction This section describes how to replace or add MPB16-4 boards. MPB16-4 (NTRH20BA) The following picture shows an MPB16-4 board with no optional MPC-8 cards installed. DS30X SCbus connector connector Part 5: 1001rp Server Maintenance and Diagnostics...
Page 270 Replacing or adding voice processing boards Standard 1.0 Before you begin CAUTION Risk of electrical damage Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server. Do not touch the components or gold-edge connectors of cards or boards.
Page 271 October 2002 Replacing or adding voice processing boards 4 Remove the faulty MPB16-4 board from its slot, and save the retaining screw. 5 Remove any optional MPC-8 cards from the faulty MPB16-4 board, and install the cards in the new MPB16-4 board. Note: If some MPC-8 cards were identified as faulty, ensure that these are replaced with new MPC-8 cards in this step.
Page 272 Replacing or adding voice processing boards Standard 1.0 To install an additional MPB16-4 board DANGER Risk of electrical shock Ensure the server is powered down and the AC power cords are disconnected, as described in “Before you begin” on page 270.
Page 273 October 2002 Replacing or adding voice processing boards 12 Restart the server, and then log on to Windows NT. 13 Run the Configuration Wizard to detect the new hardware. Note: If you have increased the channel capacity or changed the number of different multimedia channels, add the new DNs or update the media allocation as required, or both.
Page 274 Replacing or adding voice processing boards Standard 1.0 CallPilot...
Page 275: Replacing The Video Card
C h a p t e r 1 1 Replacing the video card In this chapter Overview Troubleshooting the video card Replacing the video card Part 5: 1001rp Server Maintenance and Diagnostics...
Page 276: Overview
Replacing the video card Standard 1.0 Overview Introduction This section describes procedures for handling and replacing video cards on the 1001rp server. Included procedures Procedures covered include the following: troubleshooting the video card identifying the video card determining slot assignment replacing the video card CallPilot...
Page 277: Troubleshooting The Video Card
October 2002 Replacing the video card Troubleshooting the video card Video card function The video card takes information from the computer and displays it on the installed monitor. Indicators for card replacement If the monitor appears to be functioning but no display is visible, look for the following indicators of video card malfunction.
Page 278: Replacing The Video Card
Replacing the video card Standard 1.0 Replacing the video card Introduction If you determine that a problem exists with your video card, replace the card. You must identify the type of card before you can decide where to install it. Requirements To replace the video card, you require the following: one Phillips screwdriver...
Page 279 October 2002 Replacing the video card 6 Free the card from the faceplate by loosening the screw. 7 Lift the card out of the slot and set it aside. 8 Unpack the replacement card and align it with the proper slot. 9 Apply downward pressure until the card is evenly and securely seated in the slot.
Page 280 Replacing the video card Standard 1.0 CallPilot...
Page 281: Replacing The Network Cards
C h a p t e r 1 2 Replacing the network cards In this chapter Overview Replacing ELAN cards Replacing Ethernet CLAN cards Part 5: 1001rp Server Maintenance and Diagnostics...
Page 282: Overview
Replacing the network cards Standard 1.0 Overview Introduction This section describes the network cards approved for use in the 1001rp server. Procedures covered include the following: slot assignments for optional cards network card installation and configuration Minimum requirements Minimum system requirements for all servers include the installation of a network card.
Page 283: Replacing Elan Cards
October 2002 Replacing the network cards Replacing ELAN cards Introduction The ELAN network card is a minimum system requirement for the 1001rp server. Although the card must always be an Ethernet card installed in a PCI slot, it can be either Intel or 3Com. To replace an ELAN network card 1 See “Slot assignments”...
Page 284 Replacing the network cards Standard 1.0 You must remove the old ELAN card driver if the new installed card is a different make/model from the failed card. Run diagnostic software (typically installed with the driver). To install an ELAN network card driver 1 Restart and log on to the server as Administrator.
Page 285 October 2002 Replacing the network cards 4 Click Have Disk... to load the device driver. 5 Insert the driver disk for the ELAN network card in the floppy drive, and then press Enter. 6 If the driver disk contains drivers for more than one network card, the system prompts you to select the driver you want to install.
Page 286 Result: Some files are copied to the system and the new network card is listed in the network dialog box. Note: Screen shots are not included for specific cards as they may be different depending on your configuration. If you need help installing a driver, call your Nortel Networks customer support representative. CallPilot...
Page 287 October 2002 Replacing the network cards 8 Click Close to close the network control panel. 9 The TCP/IP properties panel appears. 10 Select the new driver installed in the Adapters box. 11 Enter the customer-supplied IP address. 12 Click OK. Result: You are prompted to restart the computer.
Page 288: Replacing Ethernet Clan Cards
Replacing the network cards Standard 1.0 Replacing Ethernet CLAN cards To replace the 3Com PCI Ethernet card 1 See “Slot assignments” on page 354 to determine proper slot assignment for the CLAN card. 2 Check that the BIOS is configured to assign the correct IRQ to the correct slots.
Page 289 October 2002 Replacing the network cards 14 Replace the chassis covers. 15 Plug in the AC power cord. 16 Power up the server. To install a 3Com PCI Ethernet network card driver 1 Start with Windows NT and log on to the server as Administrator. 2 Open the Network Control Panel, select the Adapters tab, and Click Add...
Page 290 Replacing the network cards Standard 1.0 7 Set aside any cables covering the card. 8 Remove the screw that fastens the card in the chassis. 9 Gently pull the card out (use a slight rocking motion). 10 Remove the new Ethernet card from its protective packaging. Note: Place the old Ethernet card into the protective packaging.
Page 291 October 2002 Replacing the network cards 6 Click Close to close the network control panel and configure the network card. 7 Enter the TCP/IP information for the card. Note: The customer must provide this information. 8 Click OK to close the TCP/IP configuration screen. Click Yes to restart the computer.
Page 292 Replacing the network cards Standard 1.0 CallPilot...
Page 293: Maintaining The Pentium Ii Sbc Card
C h a p t e r 1 3 Maintaining the Pentium II SBC card In this chapter Dual Inline Memory Modules The Pentium II SBC card Replacing the Pentium II SBC card Upgrading the BIOS Replacing a Pentium II with a Pentium III SBC card Part 5: 1001rp Server Maintenance and Diagnostics...
Page 294: Dual Inline Memory Modules
Maintaining the Pentium II SBC card Standard 1.0 Dual Inline Memory Modules Introduction Dual Inline Memory Modules (DIMMs) are the memory modules located on the SBC. The gold-plated edge connectors on DIMMs are designed to plug into matching edge-connector slots. The design allows you to add or remove these modules repeatedly without tools or damage.
Page 295 October 2002 Maintaining the Pentium II SBC card 2 Push the DIMM release tab outwards at both sides of the DIMM to be removed. 3 Hold the DIMM by its edges, being careful not to touch its components. Remove the DIMM by lifting it away from its slot. Store it in an antistatic package.
Page 296: The Pentium Ii Sbc Card
Maintaining the Pentium II SBC card Standard 1.0 The Pentium II SBC card Introduction This section describes the Pentium II or Pentium III Single Board Computer (SBC) cards. It covers procedures for replacing and configuring the SBC card. Procedures included Procedures covered include the following: replacing the SBC card upgrading and configuring the BIOS...
Page 297 October 2002 Maintaining the Pentium II SBC card The Pentium II SBC DIMM slots Part 5: 1001rp Server Maintenance and Diagnostics...
Page 298: Replacing The Pentium Ii Sbc Card
Maintaining the Pentium II SBC card Standard 1.0 Replacing the Pentium II SBC card Introduction You should replace the SBC card when it fails. Use system diagnostic tools and refer to error codes to determine whether the SBC card should be replaced.
Page 299 October 2002 Maintaining the Pentium II SBC card DIP switch block on the Pentium II SBC The following picture shows the location of the DIP switch block. The switch settings shown are defaults. Do not change them. DIP switch block (These are the default settings;...
Page 300 Maintaining the Pentium II SBC card Standard 1.0 10 Align the card with its slot on the backplane and press it into place. Result: The board seats properly in both the ISA-style and PCI-style connectors. 11 Fasten the card down with the screw provided. 12 Install the new I/O bracket.
Page 301: Upgrading The Bios
You need a bootable upgrade disk. For the Pentium II SBC, the Texas Micro BIOS release number must be 4.06.1.5c. Contact your Nortel Networks customer support representative organization to request a BIOS upgrade disk. You must perform both of the following procedures to upgrade the BIOS:...
Page 302 To upgrade the BIOS 1 Insert the bootable BIOS upgrade disk into drive A and power on the server. Note: You can obtain a BIOS upgrade disk from your Nortel Networks customer representative. 2 Allow the flash process to complete.
Page 303 October 2002 Maintaining the Pentium II SBC card 7 Power off the server after seeing the above message. 8 Return DIP switch 3 to the OFF position. 9 Replace the top cover. 10 Restart the system. 11 Configure the BIOS as described in the following procedure. To configure the Pentium II SBC BIOS 1 Power on the system, and then press F2 to enter the CMOS Setup.
Page 304 Maintaining the Pentium II SBC card Standard 1.0 To recover the BIOS 1 Use the Nortel Network’s NTRH8042 disk to create the Crisis recovery disk. a. In DOS mode, copy the contents of the NTRH8042 disk on a temporary directory.
Page 305 October 2002 Maintaining the Pentium II SBC card Pentium II BIOS basic options Note: Items that require CallPilot-specific settings are in bold. Item Option Default setting CallPilot setting Time and Set time and date Current Date/ Date Time Floppy Floppy Controller Enabled Enabled Disks...
Page 306 Maintaining the Pentium II SBC card Standard 1.0 Item Option Default setting CallPilot setting Cache Memory Cache Enabled Enabled Memory Cache System Write protect Write protect BIOS area Cache Video BIOS Write protect Write protect area Cache Base Write back Write back 0–512 kbytes Cache Base...
Page 307 October 2002 Maintaining the Pentium II SBC card Item Option Default setting CallPilot setting Keyboard Numlock Auto Auto features Key click Disabled Disabled Keyboard auto 30/sec 30/sec repeat rate Keyboard auto 1/2 sec 1/2 sec repeat delay System Verify only Memory Extended Verify only...
Page 308 Maintaining the Pentium II SBC card Standard 1.0 Pentium II BIOS advanced options Note: Items that require CallPilot-specific settings are in bold. Default Item Option setting CallPilot setting Integrated Serial Port A Enabled Enabled Peripherals Serial Port A: Base I/O Address Serial Port A: IRQ 4 IRQ 4...
Page 309 October 2002 Maintaining the Pentium II SBC card Default Item Option setting CallPilot setting Integrated Local Bus IDE Enabled Enabled Peripherals Adapter (continued) Adaptec Ultra Disabled Enabled for non- SCSI Adapter RAID Disabled for RAID SCSI Adapter 40 MHz 40 MHz Frequency Note: This is only an option if the...
Page 310 Maintaining the Pentium II SBC card Standard 1.0 Default Item Option setting CallPilot setting Advanced DRAM Speed nothing Do not change. Chipset Control displayed ECC/Parity ECC Gen & Parity Gen & Config Correct Correct Enable Memory Disabled Disabled Release E000 Disabled Disabled DMA Aliasing...
Page 311 October 2002 Maintaining the Pentium II SBC card Default Item Option setting CallPilot setting PCI IRQ Line 1 IRQ 9 IRQ 9 configuration PCI IRQ Line 2 IRQ 10 IRQ 10 PCI IRQ Line 3 IRQ 11 IRQ 11 PCI IRQ Line 4 IRQ 15 IRQ 15 ISA Graphics...
Page 312 Maintaining the Pentium II SBC card Standard 1.0 Default Item Option setting CallPilot setting Multiprocessor Spec CPU BIOS Enabled Enabled Update Plug & Play OS Secured Setup Configuration Large Disk Access Mode Pentium II BIOS security options Note: Items that require CallPilot-specific settings are in bold. Item Option Default setting...
Page 313 October 2002 Maintaining the Pentium II SBC card Item Option Default setting CallPilot setting Password Disabled Disabled on Boot Fixed Disk Normal Normal Boot Sector Disk Supervisor Supervisor Access Virus Disabled Disabled Check Reminder System Disabled Disabled Backup Reminder Part 5: 1001rp Server Maintenance and Diagnostics...
Page 314 Maintaining the Pentium II SBC card Standard 1.0 Pentium II BIOS power options Note: Default values are also the required CallPilot settings. Item Option Default setting CallPilot setting Power Disabled Disabled Savings Standby Timeout Auto Suspend Timeout Hard Disk Disabled Disabled Timeout Video...
Page 315 October 2002 Maintaining the Pentium II SBC card Default settings CallPilot setting ATAPI CD-ROM Drive Hard Drive Hard drive Option Hard Drive SCSI Hard Drive Pentium II BIOS server options Note: Items that require CallPilot-specific settings are in bold. Item Option Default setting CallPilot setting...
Page 316: Replacing A Pentium Ii With A Pentium Iii Sbc Card
Maintaining the Pentium II SBC card Standard 1.0 Replacing a Pentium II with a Pentium III SBC card Introduction You should replace the Pentium II SBC card when it fails or when a Pentium III upgrade is desired. Use system diagnostic tools and refer to error codes to determine whether the SBC card should be replaced.
Page 317 October 2002 Maintaining the Pentium II SBC card Intended audience This section is written primarily for field service technicians. It is intended to act as a guide for installing hardware and software components. This section assumes that the reader has basic computing skills, is familiar with necessary safety procedures, has knowledge and experience of PC hardware, and has the hardware documentation provided by the manufacturer available as a reference.
Page 318 Maintaining the Pentium II SBC card Standard 1.0 The system may work with a simple swap of boards. However, the stability of the system may be affected and unexpected behavior can occur. Therefore, a full reinstall is always necessary. CAUTION Risk of system corruption A full reinstall of the system as detailed below must be performed.
Page 319 A module has a capacity of 32, 64, 128 , or 256 Mbytes. SDRAM DIMMs require only one slot filled to compose a bank. There are two slots or banks on the SBC. Nortel Networks recommends that bank 0 (DIMM 1) be filled to enable troubleshooting procedures.
Page 320 Maintaining the Pentium II SBC card Standard 1.0 Pentium II SBC CallPilot...
Page 321 October 2002 Maintaining the Pentium II SBC card Pentium III SBC To add SDRAM DIMMs to the SBC card 1 Place the Pentium III SBC on a flat surface. 2 Orient the DIMM so that the two notches in the bottom edge of the DIMM align with the keyed slot.
Page 322 Maintaining the Pentium II SBC card Standard 1.0 3 Insert the bottom edge of the DIMM into the slot and press down firmly on the DIMM until it seats correctly. CAUTION Risk of equipment damage When installing a DIMM in slot 1, the IDE locking latch may get in the way and cause a memory chip to snap out of the board.
Page 323 October 2002 Maintaining the Pentium II SBC card 6 Remove the I/O bracket. Note: You may need to remove additional cards inserted beside the SBC to have access to the bracket. This step is also optional as explained in the note to the previous step. 7 Remove the screw located at the top of the card’s faceplate.
Page 324 Maintaining the Pentium II SBC card Standard 1.0 16 Slide the media drive chassis gently into the media bay. Leave enough space to reconnect the power and I/O cables for the IDE floppy disk drive, CD-ROM drive, and tape drive. 17 Reconnect the power and I/O cables for the IDE floppy disk drive, CD- ROM drive, and tape drive.
Page 325 October 2002 Maintaining the Pentium II SBC card b. Set DIP switch number 4 to the closed/on position. This setting ensures that configuration ports are set to I/O address 370–373. Note: DIP switches 2 and 3 should be open/off. Switch Block (SW1) DIP switch showing the correct configuration 21 Align the card with its slot on the backplane about halfway.
Page 326 Maintaining the Pentium II SBC card Standard 1.0 EMI gasket 22 Reconnect the serial port cables. CallPilot...
Page 327 October 2002 Maintaining the Pentium II SBC card PIN 1 is the square pad. The square pad can be identified by examining the bottom of the SBC. Serial port connector Serial port COM2 connector COM1 CAUTION Risk of equipment damage Ensure that you check the jumper block directly under the CD-ROM IDE cable.
Page 328 Maintaining the Pentium II SBC card Standard 1.0 28 Remove the labels attached to all connectors and reconnect them to the card. CAUTION Risk of equipment damage When plugging cables, ensure that they are correctly keyed and that pins are not bent. For example, if the IDE cable is plugged in reversed, the system will not start.
Page 329 October 2002 Maintaining the Pentium II SBC card a. Connect the bottom cable from the COM port I/O to COM1 on the SBC (serial port 1). Ensure that the red stripe on the cable aligns with PIN 1 on the connector.
Page 330 Maintaining the Pentium II SBC card Standard 1.0 d. Connect the IDE cable. Ensure that the red stripe on the cable aligns with PIN 1 on the connector. PIN 1 is located towards the rear of the card. 29 Replace the top cover. What’s next? Configure the BIOS.
Page 331: Maintaining The Pentium Iii Sbc Card
C h a p t e r 1 4 Maintaining the Pentium III SBC card In this chapter Overview Replacing the Pentium III SBC card Configuring the 1001rp Pentium III BIOS Replacing or adding Dual Inline Memory Modules Part 5: 1001rp Server Maintenance and Diagnostics...
Page 332: Overview
Maintaining the Pentium III SBC card Standard 1.0 Overview Introduction This section describes the Pentium III Single Board Computer (SBC) card. It covers procedures for replacing and configuring the SBC card. The SBC card is always installed in the SBC slot located between the ISA expansion slots and the PCI slots on the backplane.
Page 333: Replacing The Pentium Iii Sbc Card
October 2002 Maintaining the Pentium III SBC card Replacing the Pentium III SBC card Introduction Use system diagnostic tools and refer to error codes to determine whether the SBC card should be replaced. This section provides instructions for replacing the SBC card. Requirements Before replacing the SBC card, gather the following tools: one Phillips-head screwdriver...
Page 334 Maintaining the Pentium III SBC card Standard 1.0 6 Remove the I/O bracket. 7 Loosen and remove the screw located at the top of the card’s faceplate. 8 Loosen the SBC and pull it up from the backplane. Note: You can now do the following: Replace the SBC with a new card.
Page 335: Configuring The 1001Rp Pentium Iii Bios
Do not upgrade the BIOS unless specifically instructed to do so by your Nortel Networks representative. The CallPilot server is shipped to the customer with the required minimum BIOS vintage, so an upgrade is only necessary if Nortel Networks deems this necessary to solve a system problem. When to configure the BIOS BIOS configuration is performed at the factory before the CallPilot server is shipped to the customer.
Page 336 Nortel Networks representative. 1 Insert the bootable BIOS upgrade disk or CD-ROM, and then power on the server. Note: You can obtain a BIOS upgrade disk from your Nortel Networks customer support representative. 2 Allow the Flash process to complete.
Page 337 October 2002 Maintaining the Pentium III SBC card 3 Press Enter when prompted to confirm this change. 4 Change values as required for CallPilot. Refer to the tables that follow. 5 When you have completed the changes, save and exit the CMOS Setup. 6 Restart the server.
Page 338 Maintaining the Pentium III SBC card Standard 1.0 Pentium III BIOS basic options Item Option Default setting CallPilot setting Time and Date Set time and date Current Date/Time Floppy Disks Floppy Controller Enabled Enabled Select drive A Type 3.5” 1.44 Mbytes 3.5”...
Page 339 October 2002 Maintaining the Pentium III SBC card Item Option Default setting CallPilot setting Boot Options Summary screen Enabled Enabled Floppy check Enabled Enabled Quiet boot Disabled Disabled Post errors Disabled Disabled Hard disk Disabled Disabled pre-delay Keyboard Numlock Auto Auto features Key click...
Page 340 Maintaining the Pentium III SBC card Standard 1.0 Pentium III BIOS advanced options Item Option Default setting CallPilot setting Integrated Serial Port A Enabled Enabled Peripherals Serial Port A: Base I/O Address Serial Port A: IRQ 4 IRQ 4 Interrupt Serial Port B Enabled Enabled...
Page 341 October 2002 Maintaining the Pentium III SBC card Item Option Default setting CallPilot setting Integrated Adaptec Ultra-2 Disabled (for RAID Disabled (for RAID Peripherals SCSI Adapter system) system) (continued) Advanced ECC ConfigDRAM Chipset Control Speed Enable Memory Gap Disabled Disabled Alias ISA 512 –528 Disabled Disabled...
Page 342 Maintaining the Pentium III SBC card Standard 1.0 Item Option Default setting CallPilot setting PCI IRQ Line 1 IRQ 9 IRQ 9 configuration PCI IRQ Line 2 IRQ 10 IRQ 10 PCI IRQ Line 3 IRQ 11 IRQ 11 PCI IRQ Line 4 IRQ 15 IRQ 15 USB IRQ Enabled...
Page 343 October 2002 Maintaining the Pentium III SBC card Item Option Default setting CallPilot setting System System Alarm Management Temperature Control CPU Alarm Temperature Thermo Duty Cycle 37.5% View Event Log Enter Clear All Event Logs No PS/2 Mouse Enabled Enabled On-board Enabled Enabled...
Page 344 Maintaining the Pentium III SBC card Standard 1.0 Pentium III BIOS security options Item Option Default setting CallPilot setting Supervisor Password is Clear Clear User Password is Clear Clear Set Supervisor Password Enter Enter Set User Password Enter Enter Password on Boot Disabled Disabled Fixed Disk Boot Sector...
Page 345 October 2002 Maintaining the Pentium III SBC card Pentium III BIOS boot options Default settings CallPilot setting Diskette Drive Diskette Drive Hard Drive ATAPI CD-ROM Drive ATAPI CD-ROM Drive Hard Drive Removable Devices Removable Devices Network Boot Network Boot Device Option Hard drive Bootable add-in card...
Page 346: Replacing Or Adding Dual Inline Memory Modules
Maintaining the Pentium III SBC card Standard 1.0 Replacing or adding Dual Inline Memory Modules Introduction The Dual Inline Memory Modules (DIMMs) are located on the SBC. The gold-plated edge connectors on DIMMs are designed to plug into matching edge-connector slots. The design allows you to add or remove these modules repeatedly without tools or damage.
Page 347 October 2002 Maintaining the Pentium III SBC card 3 Hold the DIMM by its edges, being careful not to touch its components. Remove the DIMM by lifting it away from its slot. Store it in an antistatic package. 4 Remove other DIMMs as necessary. 5 Orient the DIMM so that the two notches in the bottom edge of the DIMM align with the keyed slot.
Page 348 Maintaining the Pentium III SBC card Standard 1.0 CallPilot...
Page 349: 1001Rp Reference Material
A p p e n d i x A 1001rp reference material In this chapter Server features Rear panel diagram and slot locations Slot assignments IRQ mapping table Part 5: 1001rp Server Maintenance and Diagnostics...
Page 350: Server Features
1001rp reference material Standard 1.0 Server features Introduction This section provides a general overview of the 1001rp server. Server dimensions and weight Height 32 cm (12.5 in.) Width 48.3 cm (19 in.) Depth (distance from front to back) without front bezel 49.5 cm (19.5 in.) with front bezel 53.3 cm (21 in.)
Page 351 October 2002 1001rp reference material Front panel features (front view without the front bezel) The front view of the 1001rp server chassis shows redundant dual fans to the left and the right of the status panel. The left drive bay holds six SCSI hard drives with hot-pluggable carriers.
Page 352: Rear Panel Diagram And Slot Locations
1001rp reference material Standard 1.0 Rear panel diagram and slot locations Rear panel diagram The following diagram shows the slot locations in the rear panel: Video CLAN ELAN card card card Slot 20 COM1 COM2 PS/2 PS/2 Parallel card Key- Mouse port (LPT1) (slot 8)
Page 353 October 2002 1001rp reference material Overhead view of empty server showing PCI and ISA connectors The following diagram shows the location of the PCI, SBC, and ISA connectors inside the server. The view in the diagram is from the rear of the server.
Page 354: Slot Assignments
(such as the Maintenance Administration page) the maximum capacity for each switch connectivity Note: Your server may vary depending on what was ordered from Nortel Networks. Therefore, your server may not have all of the slots populated. Slot definition and slot numbering In these tables, the term “slot”...
Page 355 October 2002 1001rp reference material CallPilot- assigned board Slot number label Meridian 1 Succession CSE 1000 Slot 3 BRD03 Not used Not used Slot 4 BRD04 Not used Not used Slot 5 BRD05 Not used Not used Slot 6 BRD06 Not used Not used Slot 7...
Page 356 1001rp reference material Standard 1.0 CallPilot- assigned board Slot number label Meridian 1 Succession CSE 1000 Slot 20 BRD20 PCI RAID controller PCI RAID controller a. On some CallPilot Manager applications, the CallPilot-assigned board label is displayed. This label corresponds to the slot number. For example, BRD12 refers to the board in slot 12.
Page 357: Irq Mapping Table
October 2002 1001rp reference material IRQ mapping table Introduction The following table displays the assignments for each Interrupt Request Line (IRQ) with the associated slot or device. You do not need this information for installation, but you may need it for troubleshooting. Note: IRQs 9, 10, 11, and 15 are assigned to system PCI slots, rather than to specific devices.
Page 358 1001rp reference material Standard 1.0 Slot or device Math coprocessor Primary EIDE controller Assigned to slots 12, 16, and 18 CallPilot...
Page 359 Index Numerics beep code bezel, front 9-pin connector removal of replacement of BIOS requirements for upgrading BIOS configuration add DIMMs to the SBC requirements air filter, door BIOS options replacement of RAID, controller card air filter, front bezel BIOS recovery replacement of recovering BIOS air filters...
Page 360 Index Standard 1.0 Diagnostics Tool disabling – PEP Maintenance multimedia, working with System Monitor chassis keys CallPilot Manager chkdsk utility – Alarm Monitor, using parameters and descriptions alarms running from Windows NT 4.0 about syntax investigating commands alert icons, component states Net Start –...
Page 361 October 2002 Index crisis recovery replacement of Critical Services doors on the front bezel CallPilot services drive coercion description feature and truncation factor drive size, calculation drives, secondary hard DAC Admin software utility disconnecting starting D-sub connector DACCFG directory 9-pin diagnostic tools Dual Inline Memory Modules (DIMMs) TSTSERIO tests...
Page 362 Index Standard 1.0 floppy drive RAID controller replacement of RAID system front bezel system pack sizes fuse system packs replacement of hardware maintenance components, replacing performing preparing for hardware problems, detecting General section, Maintenance page global array manager initialize the system drive integrated diagnostics hard drive bay –...
Page 363 October 2002 Index logs Net Stop event Windows NT 4.0 viewing Net Stop command event types netstat command viewing parameters and descriptions running from Windows NT 4.0 syntax Network Control Panel maintenance activities by component preparing for Maintenance page, CallPilot Manager OS Recovery CD-ROM Diagnostics section General section...
Page 364 Index Standard 1.0 peripherals replacement of RAID controller RAID controller card, BIOS options configuring RAID hard drives ping command RAID level 1 parameters and descriptions description running from Windows NT 4.0 RAID software and Windows NT OS syntax RAID system POST code cabling hard disks for POST error codes and messages...
Page 365 October 2002 Index SCSI ID Legend/Help tab SCSI unit System Info tab security event log System Monitor utility definition system pack sizes, RAID security logs system packs serial port RAID system diagnostics system packs, RAID server cover locations and IDs removal of system utilities shutting down...
Page 366 Index Standard 1.0 upgrade CD upgrade checklist CallPilot server upgrade failure reverting to pre-upgrade upgrade the BIOS upgrading CallPilot server software utilities chkdsk Diagnostics Tool PEP Maintenance System Monitor video card function replacing video card replacement indicators weekly maintenance Windows NT reinstalling system event log, viewing Windows NT 4.0...
Page 368 Part 5: 1001rp Server Maintenance and Diagnostics Copyright © 2002 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

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