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Northern Telecom Compact ICS 4.0 Manual

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Compact ICS 4.0
System
Coordinator
Guide
Norstar and Meridian are trademarks of Northern
Telecom
© Copyright Northern Telecom 1998
1-800-4 NORTEL
www.nortel.com/norstar
P0881596 Issue 02
Printed in Canada

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Summary of Contents for Northern Telecom Compact ICS 4.0

  • Page 1 Compact ICS 4.0 System Coordinator Guide Norstar and Meridian are trademarks of Northern Telecom © Copyright Northern Telecom 1998 1-800-4 NORTEL www.nortel.com/norstar P0881596 Issue 02 Printed in Canada...

  • Page 3: Table Of Contents

    Answering calls at a prime telephone 29 Using a central answering position (CAP) module 29 Customizing your CAP module 30 Monitoring telephones with the CAP module 31 Release button 31 Hearing aid compatibility 31 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 4 Turning Privacy on or off for a call 48 Creating a conference by releasing privacy 48 Making a call private 48 Checking call length using Call Duration Timer 49 Disconnecting by accident 49 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 5 Using the pre-recorded greetings 70 Using customized greetings for System Answer and CCR 71 Time available for customized greetings 72 Recording customized greetings for System Answer and CCR Programming or changing CCR destinations 76 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 6 Transferring a call 89 Transferring external calls 90 Canceling a transfer 91 Using Camp-on 92 Parking a call 94 Retrieving a parked call 94 Using Call Park 94 Using Callback 96 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 7 Making a Voice Call 117 Muting Voice Call tones 117 Answering a Voice Call without touching your telephone 117 Preventing Voice Calls to your telephone using Voice Call Deny Canceling Voice Call Deny 117 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 8 Hiding the message or calls indication 137 Restoring the messages and calls indication 137 User Preferences 139 Using User Preferences 139 Changing button programming 140 Changing User Speed Dial 142 Changing Call Log options 143 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 9 Turning off tones that can interfere with data transmissions 170 Programming answering machines or modems to answer calls automatically 170 Using the I-ATA with modems and fax machines 170 Troubleshooting for the device attached to the I-ATA 171 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 10 Viewing the active Services from a two-line display telephone Viewing the active Services from a one-line display telephone Using passwords 187 Using a Basic password 188 Changing passwords 189 Clearing a Call Log password 190 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 11 Changing your Class of Service 204 General System features 205 Disconnect supervision 205 Hunt Groups 205 Internal numbers 205 Line assignment 206 Target line 206 Line pools 207 Overflow call routing 207 M7100 telephone 207 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 12 Testing the speaker in the telephone handset 213 Testing the telephone headset 213 Testing the telephone speaker 214 Testing the power supply to a telephone 214 Common feature displays 215 Index 221 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 13: Getting Started With Norstar

    You may want to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office. Programming allows you to change P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 14: Before You Start

    For example, if you are going to program system speed dial numbers, fill out the page in the Norstar Programming Record so that you have all the numbers and codes handy once you start programming. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 15: What You'll Need To Do Programming

    Using Buttons The two-line telephone you use for everyday calling is used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration. M7324 M7310 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 16 4 / Getting started with Norstar The next illustration numbers the buttons that are used for both day-to-day communication and programming on the M7310. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 17: Using The Buttons Under The Display

    Some display instructions that you may see CHANGE COPY when making changes on the system are . In this guide, display button instructions are underlined. Display buttons display button P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 18: The Programming Overlay

    Heading Show within current level the level Moves you one Moves you one Back Next item forward at item back at the the current level current level Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 19: A Map For Working In Programming

    System speed dial - Program up to 70 different Sys speed dial telephone numbers so that people in your office can dial them with a two-digit code. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 20: System Prgrming

    System prgrming System Answer that handles the overflow when the attendant set is busy, and Custom Call Routing (CCR) that gives a caller a choice of where to direct their call. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 21 Getting started with Norstar / 9 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 22 10 / Getting started with Norstar Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 23: Starting And Ending A Session

    After a few seconds, the time and date reappears on the display. The system goes ahead with any changes you make to ® programming as soon as you move away from a setting, either by using the navigation buttons or P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 24 For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 25: Frequently Used Programming Operations

    RETRY The passwords can be changed. See ‘‘Using passwords’’ on page 187 for more information. Entering letters and numbers using the dial pad first press fourth press second press third press P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 26 In this example, you are changing the date to July 15, 1998. Minutes:30 NEXT Press NEXT CHANGE Year:97 CHANGE Press NEXT CHANGE Year:___ Press the dial pad buttons to enter the year. CANCL Year:98 NEXT Press NEXT CHANGE Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 27: Adding Or Changing A System Speed Dial

    Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two-digit code. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 28 01:No number CHANGE Press CHANGE 01:___ Use the dial pad to program the telephone number CANCL that you want to add. The telephone number can be up to 24 digits long. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 29 The system has a standard name to display, so it is not necessary for you to program one. However, if you have chosen not to display the telephone number, ‘ you may want a specific name. Display digits:N Press CHANGE P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 30: Changing The Name Of A Telephone

    ‘ Or you can press , then to program another speed dial number. End of session Changing the name of a telephone ƒ Begin the programming session Jan 1 12:00pm Press Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 31 <-- BKSP --> name. ‘ Name:JEAN B Press to use the name you have entered. <-- BKSP --> The name can be up to 7 characters long, including spaces. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 32: Changing The Name Of A Line

    Enter the three-digit number of the line you want to LIST name. In this example, it’s line 002. This is the name the display shows if you don’t change it. ≠ Line002:Line002ˆ Press FIND Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 33: Making Changes To Call Forward No Answer

    Lines heading. End of session Making changes to Call Forward No Answer ƒ Begin the programming session Jan 1 12:00pm Press ••¤flfl‹›› Feature: Press P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 34 CHANGE Forward delay:4 CHANGE Use the button to choose the number of times CHANGE the telephone rings before it is forwarded. Your choices are 2, 3, 4, 6 and 10 rings. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 35: Making Changes To Call Forward On Busy

    Show set:___ Enter the internal number (intercom number) of the LIST telephone extension. In this example, it’s 25. If the set has been given a name, it appears on the display. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 36: Making Changes To Do Not Disturb On Busy

    When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 37 A second press turns it off again. Press to end CHANGE your session. ‘ – You can press to continue programming capabilities for this telephone, or press three times to return to the Terminals and Sets heading. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 38: What Would You Like To Do Next

    Use a basic password so others can take See ‘‘Using passwords’’ on page care of programming such as changing 187. user speed dials, changing names, changing the time and date, and activating Auto Attendant features. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 39: Answering Calls

    53 for more information on the use of lines. If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 40: Line Buttons

    A brief single ring A call is being redirected on one of your redirected lines. You cannot answer this call. Three beeps descending You are receiving a priority call. in tone Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 41: Answering Calls At A Prime Telephone

    CAP module that your installer or customer service representative programmed as a CAP. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 42: Customizing Your Cap Module

    You can program features onto CAP module buttons. See ‘‘Time savers for making calls’’ on page 77 and ‘‘Customizing your telephone’’ on page 127 for information on programming memory buttons. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 43: Monitoring Telephones With The Cap Module

    The receivers on all Norstar telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 44: Viewing Information About A Call On The Display

    Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 45: Displaying Call Information Before Or After Answering

    Tip - If your telephone automatically displays Call ƒ°⁄⁄ £ Display information for a call, you need to press VIEW before you can press display more information about the call. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 46: Making Call Display Information Appear Automatically At A Telephone

    ‘ 4. Press ≠ 5. Press four times. 6. Press 1stDisplay: CHANGE 7. Choose a setting at using the button. Name Numbr Line The choices are Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 47: Picking Up A Call Ringing At Another Telephone

    Directed pickup can retrieve calls that are ringing on an Answer DN. While you may enter the internal number of the telephone you hear ringing, it may be calls from another telephone you are answering. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 48: Answering Any Ringing Telephone Using Group Pickup

    ƒ••¤flfl‹›› information. ¤‹fl›fl 1. Press 2. Press (the default System Coordinator ≠ password). 3. Press and enter the internal number of the ≠ telephone you want to program. 4. Press twice. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 49: Trunk Answer

    Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 50: Answering A Call Using Trunk Answer

    Hunt Groups see ‘‘Programming Hunt Groups’’ on page 147. The Answer button setting in Featr settings programming allows you to determine what types of calls alert at the telephone. Your choices are: Basic, Enhanced and Extended. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 51: Creating A Conference Call

    3. Press the appropriate button to retrieve the held call (this is automatic on the M7100 telephone). You can create a conference when you are on a call. ƒ‹ 1. Make a second call. 2. Press P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 52: Disconnecting One Party

    , to place one caller on hold. Press again, to put the caller you want to keep on ® hold. ˙ 2. Press . The call is disconnected. 3. Press to speak to the remaining party. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 53: Independently Holding Two Calls

    The other person is automatically put on hold. ƒ£‹ On an M7100 telephone: ˙ 1. Press . The first party is on hold. 2. Press , if necessary, to switch parties. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 54: Removing Yourself From A Conference

    You are on a conference with the two lines or TRANSFER telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by TRANSFER pressing or entering the Transfer feature code. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 55: Listening To A Call As A Group

    The type of Handsfree can be changed. See ‘‘Changing Handsfree for a telephone’’ on page 46. You must turn on Handsfree for a telephone to be able to use a headset. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 56: Answering Calls Without Lifting The Receiver

    2. Press to turn the microphone back on again and continue your handsfree call. © Changing a regular call to handsfree 1. Press 2. Hang up the receiver. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 57: Changing A Handsfree To A Regular Call

    Tip - In open-concept environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 58: Changing Handsfree For A Telephone

    Handsfree:Std A standard version of Handsfree described CHANGE ‘‘Using Handsfree/Mute’’ on page 43. For other displays, see ‘‘Common feature displays’’ on page 215. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 59: Changing Handsfree Answerback For A Telephone

    ≠ telephone you want to program. ‘ 4. Press twice. 5. Press four times. HF answerback: 6. Choose a setting (Yes or No) at using the CHANGE button. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 60: Turning Privacy On Or Off For A Call

    Making a call private If a line is programmed to not have privacy, you can turn privacy on for a call, preventing other people with the same ƒ°‹ line from joining your conversation. Press Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 61: Checking Call Length Using Call Duration Timer

    If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. © Pick up the receiver again or press within one second to be reconnected to your call. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 62 50 / Answering calls Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 63: Making Calls

    95551234 This prompt remains on your display as long TRANSFER as you are on a call you have dialed. To TRANSFER transfer the call, press P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 64: Do Not Disturb

    You have not dialed an external telephone number since the last power interruption or system reset. No line selected Either you have no prime line or your prime line is busy. Select a line manually before dialing. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 65: Choosing A Line Using A Line Button

    ˙ instead of line buttons to answer and make calls. Each M7100 can be assigned two lines. You can press to switch between two calls, one active and one on hold. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 66: Line Pools

    If you have a free internal line, you can make a call using a line pool without entering the feature code first. 1. Select an internal line (intercom). 2. Dial the line pool access code. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 67: Programming A Memory Button With A Line Pool Feature Code

    NEXT ˙ 2. Press until the dialing mode you want appears. 3. Press to select the displayed dialing mode. The dialing modes feature code cannot be programmed onto a memory button. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 68: Using Standard Dial

    Do Not Disturb ( ). This does not affect numbers you are entering. You cannot pre-dial a telephone number if all the lines on your telephone are busy. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 69: When The Internal Number You Have Called Is Busy

    You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 1 for more information. ƒ••¤flfl‹›› ¤‹fl›fl 1. Press 2. Press (the default System Coordinator password). P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 70 You can make a priority call only while your telephone displays: 21 busy PRIORITY LATER Calling 21 PRIORITY LATER Do not disturb PRIORITY LATER On another call PRIORITY LATER Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 71: Using Ring Again

    Ring Again? Press to use Ring Again. Press if you EXIT prefer to send a message. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 72 60 / Making calls Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 73: Auto Attendant

    If the caller knows the internal number they want to reach, or is using the Norstar remote features, they can dial while the System Answer greeting is playing. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 74: Custom Call Routing (Ccr)

    Callback delay. Once a caller has dialed out of the CCR greeting, he or she is not able to return and make another selection. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 75: Ccr Groups

    (DISA). This means callers do not have to wait to reach the person they are calling and only the person they are calling has to handle the call. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 76: Customizing System Answer And Ccr

    If CCR lines ring at the attendant set, CCR and System Answer can conflict. • Use a programming session and feature codes to create your custom System Answer and CCR. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 77: Turning System Answer On Or Off

    System Answer and CCR on or off on a memory button with an indicator at the attendant telephone. You know that the feature is turned on when the indicator is lit at the attendant set. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 78: Turning Ccr On Or Off

    . The display shows the internal number of the current attendant telephone. CHANGE 5. Press and enter the internal number of the telephone you want to assign as the attendant telephone. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 79: Changing The Language Used By System Answer And Ccr

    English French 7. Press to select a language: Spanish ‘ 8. Press . The display shows the second language CHANGE that callers hear. Press to select a different NONE language or P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 80: Setting The Number Of Rings Before System Answer Answers A Call

    ¤‹fl›fl 1. Press 2. Press (the default System Coordinator “ password). ≠ ‘ ≠ 3. Press twice. ‘ 4. Press , and CCRˆ 5. Press three times. The display shows Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 81: Adding Or Removing Telephones From A Group Used With Ccr

    ≠ which you want to make changes. 9. Press and enter the internal number of the telephone you want to add or remove from the group. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 82: Using The Pre-Recorded Greetings

    “Thank you for calling” is heard when the caller does not respond to the Business closed greeting after it has been repeated, before the system disconnects the caller. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 83: Using Customized Greetings For System Answer And Ccr

    Or stay on the line and someone will assist you momentarily. Bus. open CCR, You have reached Bluebird Consulting. To reach one of our sales agents, press 1. To contact our accounting office, press 2. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 84: Time Available For Customized Greetings

    If the same card is removed then reinserted, the recordings are preserved. You must re-record all user-recorded greetings when upgrading to a new feature card. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 85: Recording Customized Greetings For System Answer And Ccr

    The customized greetings are not available to System Answer and CCR while you are recording. Callers hear only the pre- recorded greetings. There are seven greetings to choose from, three user greetings and four pre-recorded system greetings. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 86 If your system does not have the capability to allow you to record Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 87 11. Continue recording any remaining greetings. Remember that some greetings are shared by both System Answer and CCR. Ensure that the recording is appropriate for both features. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 88: Programming Or Changing Ccr Destinations

    CCR. To call systems with only one external line, you must go to a telephone that is not connected to your system. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 89: Time Savers For Making Calls

    2. Choose a button and then enter the number as if you were dialing it. When programming Autodial you can use: • Last Number Redial ∆ • Saved Number Redial • destination codes (choose as the line) • host system signalling P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 90: Choosing A Line For Autodial

    Autodial full The memory allotted to autodial numbers in your Norstar system is full. ˙ Button erased While programming external Autodial, you erased the button by pressing before entering any digits. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 91 Programmed The number is stored on the button. For other displays, see ‘‘Common feature displays’’ on page 215. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 92: Using Last Number Redial

    4. Press 5. Press three times. The display shows Restrictions ≠ ‘ 6. Press twice. Allow last no: 7. Press . The display shows CHANGE 8. Press to choose (Yes) or (No). Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 93: Using Speed Dial

    Speed dial numbers are subject to the same restriction filters as regularly dialed numbers. Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions. Speed dial numbers may include host system signaling codes. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 94: Making A Speed Dial Call

    To select a line pool, press a programmed line pool button, or press enter a line pool access code. For the M7100 telephone, you can only select a line pool. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 95 Unknown number The system cannot dial the number stored. Reprogram the number. For other displays, see ‘‘Common feature displays’’ on page 215. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 96: Using Saved Number Redial

    Saved Number Redial can be restricted at individual telephones. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 1 for more ƒ••¤flfl‹›› information. 1. Press Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 97 No number saved You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 98 86 / Time savers for making calls Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 99: Handling Many Calls At Once

    Listening on hold If you have been put on hold, you can hang up the receiver ˙ while you wait for the other person to return. 1. Press P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 100: Holding A Call Exclusively

    If you have more than one call ringing at your telephone, you ƒ°‚⁄ can choose the call that has the highest priority by pressing Call Queuing answers incoming external calls before callback, camped, and transferred calls. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 101: Transferring Calls

    You cannot use the Line Pool feature code to access a line pool ∆ for a transfer. To use a line pool, use a programmed line pool button, or press and enter a line pool access code. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 102: Transferring External Calls

    In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 103: Canceling A Transfer

    21, you decide to transfer the call to someone else. Not in service The telephone to which you are trying to CANCL RETRY transfer a call is out of service. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 104: Using Camp-On

    If there is no line button available, you receive a message on the display and hear Camp tones. Each Norstar telephone can handle only one camped call at a time. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 105 The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line. For other displays, see ‘‘Common feature displays’’ on page 215. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 106: Parking A Call

    The highest call number (the Call Park prefix followed by 09) is used only by telephones or devices connected to the system using an analog terminal adapter (ATA). Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 107 The person who retrieves the calls can reconnect the conference. ƒfl‚ Parked on: 402 Record the code shown. Use Page PAGE EXIT PAGE ) or press to announce the call and its retrieval code. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 108: Using Callback

    Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features like Transfer or Camp-on. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 109: Forwarding Your Calls

    If a call is forwarded, it does not ring but the line indicator flashes on your telephone. You can answer the call by pressing the button next to the flashing indicator. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 110: Overriding Call Forward

    ‘‘Programming Hunt Groups’’ on page 147. For step-by-step instructions for changing Forward no answer see ‘‘Change where a call goes when there is no answer’’ on page 22. Line Redirection takes precedence over Forward no answer. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 111: Changing The Delay Before A Call Is Forwarded

    Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 147. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 112: Dnd On Busy

    Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 147. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 113: Call Forward And Voice Mail

    If both features are active on a set, incoming external calls on redirected lines are routed to the specified Selective Line Redirection (SLR) external destination. Incoming internal calls are forwarded to the specified Call Forward destination. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 114: Turning On Line Redirection

    ˙ ˙ wait until all the lines on your telephone light up before pressing If you press before all the lines light up, those lines not lit are not redirected. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 115: Canceling Line Redirection

    (the default System Coordinator ≠ password). 3. Press and enter the internal number of the ≠ telephone you want to program. “ 4. Press twice. Allow 5. Press three times. The display shows redirect: P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 116: Turning The Redirect Ring For A Telephone On Or Off

    Enter a line pool code or a destination code. • £ Line Redirection Press to begin redirection. Press QUIT REMOVE REMOVE to cancel a previous redirection. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 117: Outgoing Line

    Continue to press the lines to be redirected. Press when you are finished. Unequipped line The line you are attempting to redirect cannot be redirected because the hardware does not support redirection. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 118: How Line Redirection Is Different From Call Forward

    If you need to use a Norstar feature to process the ƒ ® call, quit Line Redirection programming by pressing . Do not press or you disconnect the call you are trying to process. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 119 If these calls are long distance, you end up paying charges. In certain situations, callers may experience lower volume levels when you redirect calls to an external location. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 120 108 / Forwarding your calls Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 121: Communicating In The Office

    ƒfl⁄ ƒfl¤ Internal and zone (1 to 3) ƒfl‹ External (code 2 has no zones) Combined and zone (1 to 3) P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 122: Activating And Deactivating The Ability To

    See ‘‘Getting started with Norstar’’ on page 1 for more ƒ••¤flfl‹›› information. ¤‹fl›fl 1. Press 2. Press (the default System Coordinator ≠ password). 3. Press and enter the internal number of the telephone you want to program. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 123 Page timeout The time allotted for paging has expired. Paging ALL You are making a page. The display shows ƒ ® the page zone you have chosen. Press when you are finished. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 124: Using Page With External Paging Equipment

    Norstar system. You can send up to four messages to different telephones, including your voice message center. If your telephone is a direct-dial telephone or a central answering position (CAP), you can send up to 30 messages. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 125: Canceling A Message You Have Sent

    . The display shows the first • £ message. 2. Press to move through your messages. On a telephone with a two-line display 1. Press . The display shows the first message you received. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 126: Replying To A Message

    You need to erase the voice message at your voice message center. Refer to your voice message center documentation. ˙ On a telephone with a one-line display Press On a telephone with a two-line display ERASE Press Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 127: Viewing Messages You Have Sent

    Press to review messages you have sent. Press to send a new message. Message to: Enter the internal number of the telephone to which you want to send a message. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 128: Using Voice Call

    For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 147. For more information on Answer buttons see ‘‘Answer buttons’’ on page 38. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 129: Making A Voice Call

    Your other calls proceed normally. ƒ£°° Canceling Voice Call Deny Press Displays Dial voice call Dial the internal number or press the internal autodial button of the person to whom you want to speak. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 130 Disturb is turned on; Voice Call Deny is turned on; it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call. Voice call The line is open for you to speak. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 131: Tracking Your Incoming Calls

    Call Log can help you to • keep track of abandoned or unanswered calls • track patterns for your callers (for example volume of calls and geographical location of calls) P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 132: Call Log Options

    Storing information for your current call can be helpful in many situations. For example, you may want to: • record a caller's information without using paper and pencil Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 133: Deleting Old Log Items

    Call Log. Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 134: Viewing A Call Log Item

    1. Display the log item for the call you want to place. √ 2. Display the associated telephone number. TRIM, 3. Press once for every digit that you want to remove. 4. Dial any extra digits required. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 135: Creating A Password To Your Call Log

    See ‘‘Using passwords’’ on page 187. ƒ•°fi Changing your Call Log password ƒ•°fi 1. Press . The display reads Old passwrd: 2. Enter your old password. The display reads New passwrd: P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 136: Deleting An Assigned Password

    The caller's name is unavailable. 1:Unknown number The caller's number is unavailable. 12:KATE SMITH _ indicates a new item. NEXT ERASE MORE KATE SMITH ¯ ¯ indicates that the call was answered. NEXT ERASE MORE Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 137 New calls begin You have viewed your last old log item and are now viewing your new log items. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 138: Using Voice Mail

    To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 139: Customizing Your Telephone

    ƒ Press a button Press the button you want to check. Press EXIT EXIT when you are finished. For other displays, see ‘‘Common feature displays’’ on page 215. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 140: Making The Display Darker Or Lighter Using Contrast Adjustment

    ƒ•fi‚¤ ƒ•fi‚‹ you want appears on the display. You cannot program onto a memory button. ƒ•fi‚⁄ English Press ƒ•fi‚¤ French Press ƒ•fi‚‹ Spanish Press Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 141: Programming A Feature Code Onto A Memory Button

    The programmed line pool button accesses a specific line pool, not the line pool feature. ƒ•⁄ Erasing a feature button 1. Press ˙ 2. Press the feature button. 3. Press to erase the button. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 142 Program and OK Enter the number you want to program and ˙ QUIT press . To erase the button, just press For other displays, see ‘‘Common feature displays’’ on page 215. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 143: Applying Button Cap Labels

    2. Write the telephone number and the internal number on the appropriate receiver card for each type and color of telephone that is to be installed. 3. Cover the receiver card underneath the receiver of each telephone with the plastic lens. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 144: Norstar Default Button Assignments

    Handsfree/Mute, Intercom, or Answer buttons. M7100 telephone button defaults µ For for the default template, the one programmable button on the M7100 telephone is Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 145: M7208 Telephone Button Defaults

    Set 41 Set 45 Set 24 Set 28 Set 32 This example shows defaults for a system with two-digit internal numbers. DN 38 does not appear on any set or CAP module. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 146 ∫ ∫ ∫ ß Call Fwd ∫ µ ∫ ∫ ∫ ç Saved No. ∫ † ∫ ∂ ∫ œ ∫ ≈ ∫ π ∫ ∆ ∫ ∆ Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 147: Moving Line Buttons

    Move line to: Press the button you want to move the line QUIT to. Neither of the buttons is erased. The lines, or the line and feature, simply switch places. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 148: Changing The Type Of Ring

    ⁄ ¤ ‹ › 1. Press NEXT. 2. Press , or You hear the selected ring for two seconds. ˙ 3. Repeat until you hear the ring you prefer, then press Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 149: Adjusting The Ring Volume

    ƒflfi appears on the top line of the display. ƒ°⁄¤ 2. Press to see your messages, or CALLS press to see your calls. ƒ£°‚fl Restoring the messages and calls indication Press P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 150 138 / Customizing your telephone Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 151: User Preferences

    After you enter the proper password, the display shows you the telephone with the lowest internal number followed by its 21:RECEPTN ‘ name (For example, 1. Press to move through all the telephones on the system. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 152: Changing Button Programming

    Displays at the end of this section). CAP1 If the telephone has a CAP module, you can press to see ‘ the buttons on the module. Press to move through all the buttons on the telephone. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 153: M7208 Telephone

    User Preferences / 141 Button numbering used with User Preferences programming M7100 M7310 telephone telephone B010 M7208 M7324 telephone telephone CAP module P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 154: Changing User Speed Dial

    4. Press at the code you want to change. CHANGE 5. Press and enter the telephone number the same way you would dial it on the telephone. 6. Press Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 155: Changing Call Log Options

    Changing the language used on the display CHANGE Language: Press until you see the language you want to use. For language choices see ‘‘Changing the language on the display’’ on page 128 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 156: Making The Display Lighter Or Darker

    ≠ Externl tel #... The autodial is an external number. Press TEL# FEATR to see what line or pool the call is programmed to go out on. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 157 B10:Handsfree The button is occupied by the Handsfree FIND feature. You cannot store a feature or number on it. For other displays, see ‘‘Common feature displays’’ on page 215. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 158 146 / User Preferences Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 159: Programming Hunt Groups

    The Incoming Line Group (ILG) functionality is now accomplished through the Hunt Group feature. When upgrading to Compact ICS 4.0 any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups, they must be programmed.
  • Page 160 Line Redirection • Page Zones • Voice Call Note: Fixed external cadencing is provided for all external Hunt Group calls regardless of whether or not they have been answered and transferred. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 161: Adding Or Removing Members From A Group

    7. Enter the Hunt Group number you want to program (1-6). Member DNs: ≠ 8. Press . The display shows 9. Press . The display shows the members for that group. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 162: Moving Members Of A Group

    Hunt Group. The display shows the member number followed by an arrow. ® ‘ 11. Enter the new position number for the extension. 12. Press to exit or to continue programming. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 163: Assigning Or Unassigning Lines To A Group

    CHANGE Unassigned 12. Press to program the line as Assigned *HGnn* ® ‘ means the line is assigned to another Hunt Group. 13. Press to exit or to continue programming. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 164: Setting The Distribution Mode

    If a Hunt Group has available members but nobody answers the call, the call is routed through the Hunt Group list until either someone answers the call or the queue time-out occurs. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 165: Setting The Hunt Delay

    Hunt Group set before moving on to the next set in the Hunt Group. 1. Place the programming overlay on any M7310 or M7324 ƒ••¤flfl‹›› telephone. 2. Press (CONFIG). Password: The display shows P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 166: Programming Busy Line Setting

    Within this period of time, the call is presented to a member if one becomes available. When the time-out occurs, the call is presented to an overflow position. 1. Place the programming overlay on any M7310 or M7324 telephone. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 167: Programming The Queue Time-Out

    (CONFIG). Password: ¤‹fl›fl The display shows 3. Press (ADMIN). The display shows Terminals&Sets ‘ System 4. Press until the display shows prgrming ≠ Hunt groups 5. Press . The display shows P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 168: Programming The Overflow Set

    . The display shows Show group 6. Press . The display shows ≠ 7. Enter the Hunt Group number you want to program (1-6). Member DNs: 8. Press . The display shows Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 169: Setting The Name

    CHANGE 10. Press ‘ 11. Using the dialpad, enter the name of the Hunt Group. ® ‘ 12. Press to store the name. 13. Press to exit or to continue programming. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 170 158 / Programming Hunt Groups Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 171: Telephone Features

    If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline. Installing a Norstar telephone Connect to jack wired from distribution block Connect to receiver P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 172 160 / Telephone features Mounting a Norstar telephone on the wall Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 173: Naming A Telephone Or A Line

    If automatic telephone relocation is enabled in programming by your installer or customer service representative, you can move your telephone from one Norstar jack to another without losing any of its custom programming. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 174: Stopping Calls From Ringing At Your Telephone Using Do Not Disturb (Dnd)

    If there is another telephone that shares the same line, the call may be answered by that person. (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.) Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 175: Using Background Music

    Composers, Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system. Northern Telecom Inc. hereby disclaims any liability arising out of the failure to obtain such a license. Turning Background Music off ƒ£°fl...

  • Page 176: Using The Device Attached To The Internal Analog Terminal Adapter

    , press instead. To make an external call, lift the handset and enter the external access code followed by the external telephone number. In most cases, the external access code is 9. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 177 ˚•fl° Class of <plus a COS password> Service Allows you to override restrictions on the telephone or password line using a Class of Service password before you enter the restricted number. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 178 You are connected with the other call. ˚¤ • Replace the handset. • Lift the handset and enter . You are connected with the caller on hold. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 179 ˚•⁄ ˚£⁄ Messages Cancel Generates a longer Link signal.Use this feature when you want to release a call from your line but retain the use of the line for another call. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 180 You can only use Ring Again on calls placed on an intercom line. When the telephone is available, you are alerted with one short ring from your telephone. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 181 • Make the second call. • Enter • Replace the handset. ˚•°‚‚ Trunk Answer Allows you to pick up a ringing external call on a line for which Ringing Service is turned on. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 182: Using A Data Communication Device With The I-Ata

    28.8 kilobits per second (Kbps). The maximum data transmission rate is subject to the quality of the end-to-end channel and cannot be guaranteed. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 183: Troubleshooting For The Device Attached To The I-Ata

    • Substitute a single-line telephone for your data communication device. If you receive a dial tone on the single-line telephone, the problem might be with the data communication device. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 184 172 / Telephone features Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 185: Isdn

    The Call Forward All Calls feature can be used from ISDN terminals connected to Compact Plus. Note: Norstar sets can accept voice calls only. Video and data calls do not alert at a Norstar set. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 186: Line Access From An Isdn Terminal

    Party Name is unavailable it may be displayed as “Unknown name”. Your Norstar system displays the name of the called party on an outgoing call, when it is provided by your service provider. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 187: Name And Number Blocking For Bri

    Service provider features Consult your customer service representative to determine if the new ISDN features are supported with your service provider. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 188: Call Forward

    Handsfree button, or by lifting the handset (if an ISDN line is your prime line). 2. Consult your service provider for the appropriate feature code to enter on your dial pad. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 189: Automatic Call Back

    ISDN terminal equipment delivers a wide range of powerful business applications: Videoconferencing and video telephony Videoconferencing offers instant visual and audio contact between distant parties using either studio-based or desktop ISDN terminals. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 190: Desktop Conferencing

    LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges only incurred when information is actually transmitted. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 191: Internet And Database Access

    ISDN / 179 Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 192 180 / ISDN Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 193: Using System Features

    In this way you can take advantage of lower costs available on particular routes on certain days and at certain times. Both the regular and alternate routes are programmed by your installer or customer service representative. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 194: Turning Services On And Off

    ‘ program. 6. Press until you see the ≠ schedule you want to program. CHANGE 7. Press and use to select the setting that Manual Automatic works best for your office: Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 195: An Example Of How To Turn On A Service Manually

    Night Schedule for Ringing Service no longer follows the schedule but can be turned on and off by using the feature code and selecting Night Ringing. See ‘‘Turning Services on and off using feature codes’’ on page 184. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 196: Turning Services On And Off Using Feature Codes

    To turn a Service off 1. Enter the appropriate feature code from a control telephone. 2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 197: Viewing The Active Services From A Two-Line Display Telephone

    Viewing the active Services from a one-line display ƒ°‡‚ telephone 1. Press . The display shows the first £ active Service. ® 2. Press to move through the active schedule. 3. Press to exit. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 198 Service. • Services There is a Service active in your system. LIST LIST Press to view the active Services. For other displays, see ‘‘Common feature displays’’ on page 215. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 199: Using Passwords

    Norstar system. To keep your telephone service secure, distribute the password only to selected personnel or make use of the basic password described below. Record your password in a secure place and change it periodically. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 200: Using A Basic Password

    ƒ•• Ë͉ ƒ ••ÊȘ‰ • (User Preferences) • (to change the system ƒ•°‹⁄ time and date) ƒ•°‹¤ • (turn System Answer on or off) • (turn Custom Call Routing on or off) Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 201: Changing Passwords

    CHANGE 8. Use and the dial pad to enter the new password. Press to accept the new password. You cannot erase or eliminate the ability to program passwords. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 202: Clearing A Call Log Password

    It is usually the prime telephone or the central answering position (CAP). The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 203: Changing The Direct-Dial Telephone Assignments

    4. Enter the internal number of the telephone you want to program and press . The display reads Capabilities ≠ ‘ 5. Press D-Dial 6. Press until the display reads CHANGE Set1 None 7. Press to select either P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 204: Hotline

    You can set up a telephone as a hotline. Tip - A Hunt Group set DN can be specified as a Hotline telephone. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 147. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 205 A telephone's prime line, line pool access codes, and access to a line pool can be programmed by your installer or customer service representative. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 206: Control Telephone

    • changing Background Music • using Call Forward all calls • changing Privacy • using Send Message • changing Do Not Disturb • using Trunk Answer • using Ring Again • activating Services Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 207: Changing Set Lock Programming For A Telephone

    2. Press (the default System Coordinator ≠ password). Terminals&Sets 3. Press ≠ 4. Enter the internal number of the telephone you want to program and press . The display reads Capabilities P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 208: Using Host System Dialing Signals

    Preventing a telephone from using Link Link can be restricted at individual telephones. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 1 for more information. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 209: Pause

    You can program more than one pause in an external autodial or speed dial sequence. › The Pause symbol ( ) uses one of the 24 spaces in a dialing sequence. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 210: Long Tones

    Programmed Release in a dialing sequence, it stops dialing and hangs up the call. fi The Programmed Release symbol ( ) takes up two of the 24 spaces in a programmed dialing sequence. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 211: Run/Stop

    This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the rest of your number. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 212: Using Pulse Dialing For A Call

    Norstar system from a hotel, enter their Class of Service password, and use the leased transatlantic line to make calls. Remote users can access Norstar lines, line pools, the page feature, and remote administration (if enabled through Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 213: Controlling Access To Your Norstar System

    To change the restrictions for the line, the user can enter their Class of Service (COS) password when the system answers with DISA, or can dial the DISA internal number and enter their Class of Service password. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 214: Maintaining Security

    • To use features on a remote Norstar system, press followed • ƒ by the feature code. Even if you are calling from a Norstar system, press instead of Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 215: Tones

    Class of Service password apply, rather than the normal restriction filters and remote package. COS passwords are programmed by either your customer service representative or installer. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 216: Changing Your Class Of Service

    Norstar system from an external location’’ on page 200. Displays (Blank display) Enter your password. It is not shown on the display. Invalid Password You have entered a password that is not programmed into your system. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 217: General System Features

    To find out your internal number, use the Button Inquiry feature ( ) on an intercom button. On the M7100 telephone, Button Inquiry shows your internal number followed by the function assigned to your single-memory button. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 218: Line Assignment

    A single incoming line may provide connections to several different target lines. This allows each person or department in the office to have their own number without having a separate external line for each number. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 219: Line Pools

    On M7100 telephones, you can answer a second call by pressing . Your active call is put on hold and you are connected to the waiting call. You can have no more than two calls at a time. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 220: Memory Buttons

    SHOW Other display buttons, such as , perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 221: Prime Line

    Wall mounting Norstar telephones can be mounted on a wall. Contact the installer or customer service representative if you want to have any telephones in your system wall-mounted. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 222 210 / General System features Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 223: Troubleshooting

    If you suspect something is wrong with a button, the speaker, the displays, or some other part of the Norstar telephone hardware, you can do a quick test to see which part of the telephone is broken. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 224: Testing The Telephone Display

    CAP modules that are attached to the telephone should be completely lit. You lose any information that was showing on the BLF before the test started. Pressing any button ends the test. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 225: Testing The Telephone Buttons

    You should hear dial tone through the headset. The volume is reset to a default level during the test. Pressing any button ends the test. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 226: Testing The Telephone Speaker

    You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, Power OK the display should briefly show The test lasts for five seconds or until you press a button. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 227: Common Feature Displays

    Either you are receiving an internal call from telephone 39 forwarded by telephone 21 or you have an Answer button for telephone 21 and an internal call from 39 is ringing on 21. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 228 There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, press the line button to answer the call on that line. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 229 Release calls You have tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using the feature. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...

  • Page 230: No Free Lines

    Invalid number You have entered an invalid line pool code or an invalid destination code. Line denied You have selected a line that is private to another telephone. Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 231 Common feature displays / 219 Restricted call The destination you have chosen for line redirection is restricted. P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 232 220 / Common feature displays Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...

  • Page 233: Index

    Trunk Answer 37 alarm telephone 211 using line buttons 28 Allow calls using the Release button 31 allow redirect Voice Call 117 programming 103 answering machine, and I-ATA Already joined – P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 234 195 buttons 129 Release 5 Saved Number Redial 84 shift 5 Back 7 testing 212 Background Music 163 using a line button 53 Basic password 2 using buttons 3 BKSP Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 235 CCR (see Custom Call Routing) calling from within 122 central answering position deleting log items 121 answering calls 29 logging call manually 120 M7324 telephone 29 options 120 sending messages 112 using 119 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 236 User Preferences 139 Wait for Dial Tone 199 direct extension dialing, using Custom Call Routing and System Answer 63 date and time direct inward system access 201 changing 13 direct-dial telephone default Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 237 °⁄fi on Busy 24 Do not disturb using •⁄ Do Not Disturb on Busy 100 autodial button •¤ external internal dual memory button 5 £°fl Background Music °fl canceling turning on P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 238 Routing flfi •°¤ ‡fl viewing Dialing Modes fl‹ Page Directed Pickup fl¤ £°fi combined zone Do Not Disturb fl⁄ °fi external zone canceling fl‚ internal zone turning on using Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 239 Feature code •› Speed Dial Feature moved ‚ adding user Feature timeout making calls Features °‚fl Static Time and adjusting ring volume 137 Date Autobumping 121 autodial 77 auxiliary ringer 195 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 240 Forward no answer 98 display 137 – Line Redirection 101 Hold 87 language choice 128 Last Number Redial 80 line pools 54 Get call first – Line Redirection 101 greetings, Auto Attendant Messages 112 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 241 157 automatic 87 button 5 Conference Call 41 exclusive 88 I-ATA (see analog terminal listening while on hold 87 adapter, internal 164 retrieving call 87 In use Hold or release P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 242 LAN bridge 178 Forward, differences 106 LAN router 178 line, changing the name 161 language Line001 callback changing on the display 128 Line001 hung up Line001 to prime choice for Auto Attendant 67 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 243 57 using a line button 53 internal numbers 205 using line pools 54 line assignment 206 using Ring Again 59 line buttons 207 with automatic Handsfree 46 Line Redirection 102 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 244 On another call On hold one button access to features 31 names one button dialing (see Autodial) spelling out 17 Outgoing line New calls begin overflow call routing 207 Next 7 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 245 (see Wait for Dial Tone) line 20 personal programming 2 changing the name of a Pick up receiver telephone 18 System Speed Dial 15 Pickup P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 246 Redirect ring 104 Call Routing groups 69 Saved Number Redial 84 attendant telephone 66 Set lock 194 changing the language used User Speed Dial 81 by System Answer and Custom Call Routing 67 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 247 Routing 62 from outside the system Routing service 181 run/stop signal 199 replying to a message 114 reporting and recording alarms Restr'n Saved Number Redial Restricted call using 84 Restricted call restricting P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 248 67 viewing active schedules system dial tone 203 – System Speed Dial 81 Set Lock 194 Set locked System Speed Dial (ATA feature code) 169 shift button 5 SHOW Show 7 Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 249 214 adapter 171 System Answer 76 reporting and recording telephone 211 alarms 211 telephone speaker 214 testing the headset 213 Their list full testing the power supply 214 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 250 User Speed Dial 81 – using Norstar remotely 200 using this guide 1 videoconferencing 177 VIEW viewing active Services 185 Call Log 121 messages 113 – Voice Call 116 Voice call Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 251 Return mail address: Documentation User Comments Survey Enterprise Networks Training and Documentation P.O. Box 833858 M/S H300 Richardson, TX 75083-3858 Fax to: Documentation User Comments Survey Enterprise Networks Training and Documentation 1-972-684-8699 P0881596 Issue 02 Compact ICS 4.0 System Coordinator Guide...
  • Page 252 4. Is this document clearly written? 5. Is the information in this document complete for its purpose? 6. Does this document help you do your job? Comments: Optional: Your name Company Compact ICS 4.0 System Coordinator Guide P0881596 Issue 02...
  • Page 254 After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.

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