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Creating a Diagnostic Report
Your Technical Services representative may request diagnostic information about your device.
To create a diagnostic report through the administrator interface (version 2.5.0 and later):
1.
Go to Diagnostics > Diagnostic Report.
2.
Click Generate Diagnostic Report.
The system automatically writes a diagnostic report titled
Downloads folder. This process could take up to 10 minutes.
To manually create a diagnostic report without accessing the Lifesize Icon Flex administrator interface:
1.
Make sure your unit is properly connected and powered on.
2.
Carefully lift the base of the unit and turn it over.
-
Do not lift the system by the camera enclosure or pivot bracket.
-
Do not rest the camera upside-down on a hard surface.
3.
Locate the reset button on the bottom of the camera base.
4.
Using the tip of a pen or a thin stylus, press and hold the reset button for approximately one second.
Wait until a Lifesize Icon Flex entry appears in your computer's external drive list. This could take
up to a minute.
5.
Open the Lifesize Icon Flex drive and create a folder named coroner.
The diagnostic report begins automatically. A pulsing purple LED on the front-panel indicates the
report is in progress. When the LED stops flashing and turns solid blue, the report is complete.
6.
Open the coroner folder and copy the
7.
Send the file to your Technical Services representative.
NOTE
To create subsequent diagnostic reports, you must delete (or move) the
existing coroner folder and file contents from the Lifesize Icon Flex drive.
The report process will fail if it detects an existing coroner folder.
Date_SerialNumber.coroner
Date_SerialNumber.coroner
Lifesize Icon Flex Guide
to your local
file to your clipboard.
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