Troubleshooting - Cal-Royal CR9000 Installation And Programming Instructions

Symptom
There is no power.
I can't change the Master
PIN Code.
I can't change the User
PIN Code.
I entered registered PIN
Code and pressed the [✱]
button, but the door won't
open.
The door won't lock auto-
matically when I close it.
The lock issues the low
voltage warning sound
when I activate the lock.
Lock does not respond –
door is locked
inaccessible.
The unit is on for a while,
and then shows
reaction. Lights dim.
Installation and Programming Instructions for Electronic Stand-Alone Cylindrical Locks

TROUBLESHOOTING

Ÿ Check if the batteries are faulty or in the correct polarity.
Ÿ Check if the batteries are inserted properly or completely
discharged.
Ÿ There was a delay while entering the new Master PIN Code.
The number pad must be illuminated while the new Master PIN
Code is being entered. Also, after entering the first digit the next
digit must be entered within 10 seconds.
Ÿ If batteries are discharged, try again after replacing the
batteries.
Ÿ Refer to the changing the Master PIN Code section in the
programming instructions and try changing again.
Ÿ Another PIN Code is already registered.
Ÿ If the PIN Code is less than 4 digits or over 6 digits in length,
change it to be within 4~6 digits and register again.
Ÿ Check that the registered PIN Code was entered correctly.
Ÿ If the number pad illumination is turned off while entering the
PIN Code, the button input is not registered. Touch screen
with back of hand or fingers to activate and enter PIN Code
again. (The number pad illumination is turned off automatically if
there is no input within 10 seconds.)
Ÿ Check if Passage mode is set. If the door opens just by
turning the handle on the inside assembly down without any
input on the lock, it means the Passage mode is enabled.
Ÿ If the door doesn't lock automatically when Passage mode is
disabled, then the lock has been installed incorrectly. Contact a
digital lock outlet and have the lock reinstalled.
Ÿ The sound indicates that it is time to replace the batteries.
Replace with new batteries within a week.
Ÿ Batteries may be completely discharged.
and Ÿ Use mechanical key to gain entry and replace batteries.
Ÿ The batteries do not have enough power. Replace the
no batteries.
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Suggested Action