Forwarding Incoming Calls With A Forward Key - Verizon One Talk CP960 User Manual

Swapping between active and held calls
You can easily switch between active and held calls.
Procedure:
Do one of the following to swap the active and held calls:
• Tap Previous call or Next call to switch to the desired
call screen
• Swipe left or right to switch to the desired call screen
Do Not Disturb (DND)
DND enables your phone to reject all incoming calls
automatically when you do not want to be interrupted.
If you want to receive specific numbers when DND is
enabled, you can ask your system administrator to set DND
Authorized Numbers.
Topics:
• Enabling DND
• Disabling DND
Enabling DND
Procedure:
Do one of the following:
• Swipe down from the top of the screen to enter the control
center and toggle DND on
• Tap DND during a call
When DND is enabled, the IP phone prompts "DND mode is
enabled" and the DND icon
Incoming calls will be rejected automatically and "n New
Missed Call(s)" ["n" indicates the number of missed calls; e.g.,
1 New Missed Call(s)] will appear on the touch screen.
Note: When DND and busy forward are enabled, all incoming
calls will be forwarded to the configured destination number.
For more information on busy forward, refer to "Forwarding all
incoming calls to a contact."
Disabling DND
Procedure:
Do one of the following:
• Tap Exit DND mode from More > DND when on an active call
• Swipe down from the top of the screen to enter the
control center
• Tap the DND icon to toggle it on or off
appears on the status bar.
Redirecting incoming calls
You can redirect incoming calls by forwarding all incoming
calls to a contact, forwarding an incoming call manually or

forwarding incoming calls with a Forward key.

Topics:
• Forwarding all incoming calls to a contact
• Forwarding an incoming call manually
Forwarding all incoming calls to a contact
You can set up the IP phone to forward all incoming calls to
a contact.
Procedure:
1. On the main display, swipe right to go to the second main
display page. Tap Features > Call Forward
2. Tap the desired forwarding type:
• Always Forward: Forwards all incoming calls
• Busy Forward: Forwards incoming calls when you're in
a call
• No Answer Forward: Forwards all unanswered
incoming calls
3. Turn on the desired forwarding type
4. Enter the number you want to forward to in the
Forward To field
5. If you select No Answer Forward, tap the After Ring Time
field to select the desired ring time to wait before forwarding
6. Tap
The icon in the status bar indicates that call forward
is enabled.
Forwarding an incoming call manually
You can manually forward the call to another contact while
your phone rings.
Procedure:
1. When the phone is ringing, tap
2. Enter the number you want to forward the incoming call to
3. Tap Forward. The phone screen prompts a call
forward message
Forwarding incoming calls with a Forward key
By default, when the phone receives an incoming call, you can
easily use the Forward key to forward the incoming call to a
specific contact.
Topics:
• Setting a Forward key
• Forwarding incoming calls using a Forward key
User guide
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