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Chapter 8: Advanced features
This chapter explains how to use the advanced features on the
IP phone.
Topics:
• Call pickup
• Call park
• Shared line
• Intercom
• Voice mail
Call pickup
You can use call pickup to answer someone else's incoming
call on your phone. Check with your system administrator to
find out if this feature is available on your phone.
The IP phone supports directed call pickup and group
call pickup.
• Directed call pickup allows you to pick up incoming calls
from another phone
• Group call pickup allows you to pick up incoming calls to any
phone within a predefined group of phones, without dialing
the extension of another phone
Topics:
• Picking up a call directly
• Picking up a group call directly
• Picking up a call with a Directed Pickup key
• Picking up a call with a Group Pickup key
Picking up a call directly
You can answer a call that rings on another phone.
Before you begin:
Make sure your system administrator has enabled the directed
call pickup and set the directed call pickup code.
Procedure:
1. Tap
. The DPickup soft key appears on the phone screen
2. Tap DPickup on your phone
3. Enter the phone number that is receiving an incoming call
4. Tap DPickup again. The call is answered on your phone
Tip: When the phone is idle, you can use a Directed Pickup key
to pick up a call to a specific contact directly.
Related topic:
Picking up a call with a Directed Pickup key
Picking up a group call directly
When any phone within a predefined group of phones receives
an incoming call, you can pick up that call easily on your phone.
If there are multiple incoming calls on the group at the same
time, you can only pick up the first incoming call.
Before you begin:
Make sure your system administrator has enabled the group
call pickup and set the group call pickup code.
Procedure:
1. Tap
. The GPickup soft key appears on the phone screen
2. Tap GPickup on your phone when any phone in the group
receives an incoming call. The call is answered on your phone
Related topic:
Picking up a call with a Group Pickup key
Picking up a call with a Directed Pickup key
You can easily use a Directed Pickup key to pick up a call to a
specific contact's phone.
Before you begin:
You need to set a Directed Pickup key. The target phone
receives an incoming call.
Procedure:
Tap the Directed Pickup key. The call is answered on
your phone.
Call park
You can use call park to place a call on hold and then retrieve
the call from another phone in the system (for example, a
phone in another office or conference room). You can park an
active call by tapping the preconfigured Call Park key on the
phone. If the call is parked successfully, the response is either
a voice prompt confirming that the call was parked, or a visible
prompt on the touch screen.
Note: Call park is not available on all servers. Contact your
system administrator for more information.
Using the call park feature
Procedure:
1. During a call, tap More > Park
2. Tap the call Park Key
3. If you want to retrieve the call, dial the call park retrieve
code to retrieve the parked call. If the parked call is not
retrieved within a period of time assigned by the system,
the phone performing call park will receive a call back
User guide
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