Call Transfer; Direct Transfer; Consultative Transfer; Call Forwarding - Verizon CP920 Quick Reference Manual

Call transfer

Press the Transfer soft key during an active call. The call is placed
on hold.

Direct transfer

1. Enter the number to which you want to transfer.
2. Press the Direct soft key.

Consultative transfer

1. Enter the number to which you want to transfer, and then press
the Consult soft key.
2. Press the Transfer soft key when the second party answers.

Call forwarding

To enable call forwarding:
1. Press the Menu soft key when the phone is idle, and then select
Features — > Enter.
2. Use and
and then select Enter.
• Always forward—Incoming calls are forwarded
unconditionally.
• Busy forward and No answer forward—Incoming calls are
forwarded when the phone is busy.
• No answer forward—Incoming calls are forwarded if not
answered after a period of time.
3. Press the
4. Enter the number to which you want to forward.
5. Press the Save soft key to disconnect all parties.
then Enter to select the desired forward type,
or soft key to enable the feature.
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