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Intercom
Intercom is useful in an office environment to quickly connect
with the operator or the secretary. This feature enables you to
place an intercom call that is answered automatically on the
contact's phone as long as the contact is not in an active call.
Note: Intercom is not available on all servers. Contact your
system administrator for more information.
Topics:
• Placing an intercom call
• Picking up an incoming call of the target extension
• Answering an intercom call
Placing an intercom call
To use the intercom feature, you should set a line key as an
Intercom key in advance.
Topics:
• Setting an Intercom key
• Placing an intercom call to the target extension
Setting an Intercom key
Procedure:
1. Swipe to the right to navigate to the DSS key screen
2. Select the desired line key
3. Select Intercom from the Type field
4. Select the desired line from the Account ID field
5. Optional: Enter the string that will display on the touch
screen in the Label field
6. Enter the phone number or the extension you want to
monitor in the Value field
7. Tap
Tip: You can drag the line key to the Edit field to set an
Intercom key.
Placing an intercom call to the target extension
You can place an intercom call when the phone is idle or
during a call. The target phone plays a warning tone and
automatically answers the call in speakerphone (hands-free)
mode by default.
When the target phone has an active call, the intercom call is
answered automatically after the active call ends.
Before you begin:
You need to set an Intercom key in advance.
Procedure:
1. Tap the Intercom key
2. To end the intercom call, tap the Intercom key again or tap
End Call
Related topic:
Setting an Intercom key
Picking up an incoming call of the target extension
When a target extension receives an incoming call, you can
pick up the incoming call by pressing the Intercom key. Check
with your system administrator to find out if this feature is
available on your phone.
Before picking up an incoming call, make sure that the directed
call pickup code has been configured either for an Intercom
key or for the call pickup feature in advance.
Note: If the directed call pickup code is not set, the phone will
place a call to the target extension instead of picking up an
incoming call of the target extension when you tap the
Intercom key.
Topics:
• Setting the directed call pickup code for the Intercom key
• Picking up a remote call by Intercom key
Setting the directed call pickup code for the
Intercom key
The directed call pickup code can be configured for the
Intercom key.
Before you begin:
Get the directed call pickup code from your system administrator.
Procedure:
1. Drag the intercom key to the Edit field
2. Enter the directed call pickup code in the Extension field
3. Tap
Related topic:
Setting an Intercom key
Picking up a remote call by Intercom key
When the target extension receives an incoming call, the
intercom key icon of the target extension will change to
Before you begin:
Make sure that the directed pickup code has been set for the
call pickup feature by your system administrator or that you
have assigned the directed pickup code for an Intercom key
in advance.
Procedure:
Tap the Intercom key to pick up the incoming call directly.
Related topic:
Setting the directed call pickup code for the Intercom key
User guide
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