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Summary of Contents for Verizon One Talk CP960
- Page 1 One Talk CP960 User guide IP conference phone user guide vzw.com/support/one-talk/...
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Page 2: Table Of Contents
User guide Contents Chapter 1: About this guide ..................................9 In this guide ........................................9 Chapter 2: Getting started with your phone ..........................9 Hardware overview ....................................9 CP960 hardware ....................................10 Mute touch key LED indicators ..............................11 Screens and icons .......................................11 Control center and notification center ............................11 Idle screen ......................................12 Home screen ......................................12 DSS key screen ....................................12... - Page 3 User guide Time and date ........................................18 Setting the time and date manually ............................19 Changing the time and date format ............................19 Phone lock ........................................19 Phone lock and waiting time ................................19 Setting the phone lock ..................................19 Setting a phone lock key .................................19 Locking your phone manually ..............................20 Unlocking your phone ..................................20 Changing your phone unlock PIN ...............................20...
- Page 4 User guide Unpairing the mobile phone ................................26 Disconnecting a Bluetooth-enabled mobile phone ......................27 Chapter 4: Audio settings ..................................27 Adjusting the volume ..................................27 Adjusting the audio volume ................................27 Adjusting the ringer volume ................................27 Adjusting the media volume ................................28 Setting the ring tone....................................28 Setting a ring tone for the phone ...............................28 Setting a ring tone for an account .............................28...
- Page 5 User guide Chapter 6: Call history ....................................32 Viewing history records ..................................32 Adding a history record to local directory or blacklist ......................32 Deleting history records .................................32 Deleting a call record ..................................32 Deleting all call records ...................................33 Chapter 7: Call features..................................33 Placing calls ........................................33 Placing a call from the dialer ................................33 Placing multiple calls ..................................33 Placing a call with a Speed Dial key ............................33...
- Page 6 User guide Forwarding incoming calls with a Forward key ........................36 Setting a Forward key ..................................37 Transferring calls ....................................... 37 Performing a blind transfer ................................37 Performing a semi-attended/attended transfer ........................37 Conference calls ......................................37 Local conference ....................................38 Initiating a conference by dialing multiple numbers ......................38 Initiating a conference by inviting participants ........................38 Merging multiple calls into a conference call ........................39 Holding/resuming a conference call ............................39...
- Page 7 User guide Intercom ..........................................43 Placing an intercom call ..................................43 Setting an Intercom key ..................................43 Placing an intercom call to the target extension ........................43 Picking up an incoming call of the target extension ......................43 Setting the directed call pickup code for the Intercom key ..................43 Picking up a remote call by Intercom key..........................43 Answering an intercom call ..................................44 Setting intercom ....................................44...
- Page 8 User guide Idle mode ........................................49 Viewing CPW90 information ................................49 Finding the CPW90 ..................................49 Charging the CPW90..................................49 CPW90 LED instructions ................................49 CPW90 working frequency ................................50 Chapter 11: Maintaining your phone ..............................50 Investigating warnings ..................................50 Clearing warnings ....................................50 Rebooting your phone ..................................51 Resetting to factory settings .................................51 Updating the phone configuration ..............................51 Chapter 12: About One Talk ..................................51...
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Page 9: Chapter 1: About This Guide
User guide Chapter 1: About this guide Chapter 2: Getting started with your phone This guide provides everything you need to install and use your This chapter provides an overview of phone hardware and new phone. Verify with your system administrator that the IP screen layout, and explains how to navigate your phone for network is ready for the installation of your new conference optimum performance. -
Page 10: Cp960 Hardware
User guide CP960 hardware The following figure shows the primary hardware component of the CP960 IP phone. Item Description Three internal microphones Outputs call audio through the earpiece when not using the speakerphone or a headset. • Indicate phone status Mute touch keys •... -
Page 11: Mute Touch Key Led Indicators
User guide Mute touch key LED indicators Control center and notification center The control center and notification center allow you to access common features or view important notifications quickly. You LED status Description cannot enter the control or notification center when calling, The phone is initializing. -
Page 12: Idle Screen
User guide Idle screen Item Description The CP960 IP phone supports two idle screens by default. You can swipe left or right to switch between the two Settings Tap to access phone settings and features. idle screens. Message Tap to access voice mails or to leave a voice mail. System Note: A third idle screen will appear if your system applications... -
Page 13: Configuration Screen
User guide Configuration screen Calls screen You can tap to access and configure the phone settings All of your active and held calls are displayed on the Calls and features. screen. You can tap Previous call or Next call, or swipe left or right, to switch to your desired Calls screen. -
Page 14: Cp960 Line Key Icons
User guide Icon Description Icon Description Wi-Fi enabled Directory Wi-Fi signal strength from weak to strong after Speed dial connecting successfully USB flash drive detected Icon indicator (associated with line): Phone warning Icon Description Registered private line CP960 line key icons Icon indicator (associated with line key features): Registration failed Icon... -
Page 15: Call History Icons
User guide Call history icons Using the onscreen keyboard Before using the onscreen keyboard to enter data, you need to Icon Description know the function of the keys on the onscreen keyboard. Other things you need to know: Received calls If you want to: Action Placed calls... -
Page 16: Using The Dial Pad
User guide to switch to the numeric and symbolic input mode, Item Description as shown below: • Tap to enter spaces Space key • Long-tap to change input method Tap to switch to the lowercase input mode. Tap to switch to the numeric and symbolic input mode. -
Page 17: Changing The Administrator Password
User guide Changing the administrator password Setting the screen saver type Some features of the phone can be changed from the The IP phone supports four screen-saver types: Clock, Colors, Advanced Settings only. By default, you require an Photo Frame and Photo Table. administrator password to access the Advanced Settings. -
Page 18: Changing The Backlight And Time On The Idle Screen
User guide Changing the backlight and time on the idle screen Procedure: 1. Navigate to Settings > Basic Settings > Display > Backlight 2. Drag the Backlight Active Level slider to change the intensity of the touch screen 3. Select the desired value from the Backlight Time field 4. -
Page 19: Setting The Time And Date Manually
User guide Setting the time and date manually Phone lock If your phone cannot obtain the time and date automatically, The phone lock helps you protect your phone from you can set it manually. unauthorized use. You can lock your phone manually when you are not using it. -
Page 20: Locking Your Phone Manually
User guide Locking your phone manually Line keys If you have specified a timeout to lock your phone automatically, You can assign predefined functionalities to line keys. You can your phone will be locked after being idle for a specified time. also define a label for a line key feature that will appear You can also lock your phone manually. -
Page 21: Changing The Location Of The Line Keys
User guide Changing the location of the line keys Wireless network You can change the line key’s location to a blank area on the The IP phone can be connected to your wireless network if Line Keys field. You can also change the location of two line Wi-Fi is available within the area. -
Page 22: Connecting To An Available Wireless Network Manually
User guide Connecting to a wireless network using Wi-Fi Topics: Protected Setup (WPS) • Connecting to an available wireless network manually Wi-Fi Protected Setup (WPS) provides simplified mechanisms • Connecting to the wireless network using Wi-Fi Protected to configure secure wireless networks. WPS can automatically Setup (WPS) configure a wireless network with a network name (SSID) and •... -
Page 23: Viewing Wireless Network Information
User guide Disconnecting a wireless network connection Procedure: 1. Navigate to Settings > Basic Settings > Wi-Fi You can disconnect a wireless network connection from your phone. 2. Tap > Add Procedure: 3. Enter the desired value in the Network SSID field 1. -
Page 24: Activating Bluetooth Mode
User guide Topics: Before you begin: • Activating Bluetooth mode Make sure that the Bluetooth-enabled mobile phone is discoverable. • Deactivating Bluetooth mode Procedure: • Pairing and connecting a Bluetooth-enabled mobile phone 1. Navigate to Settings > Basic Settings > Bluetooth •... -
Page 25: Configuring The Phone Audio Feature
User guide Configuring the phone audio feature Procedure: Do the following on the phone: After connecting your Bluetooth-enabled mobile phone, you can enable the phone audio feature to make or receive a • Place a call. Tap the My Mobile line key first, and then place mobile call using the IP phone. -
Page 26: Making The Ip Phone Discoverable
User guide Editing the device name of your phone for recognition The configured mobile phone name will display in the paired devices list on your IP phone. The mobile phone name displayed Before you begin: in the scanning list of other devices will not be changed. Make sure you have activated the Bluetooth mode. -
Page 27: Disconnecting A Bluetooth-Enabled Mobile Phone
User guide Chapter 4: Audio settings The audio settings contain the volume settings, and the available ring tone and key tone settings. You can also enable touch sounds and silent mode or configure notification sounds on the phone. Topics: • Adjusting the volume •... -
Page 28: Adjusting The Media Volume
User guide Adjusting the media volume Setting a ring tone for the phone You can adjust the media volume in multiple scenarios. For You can choose a ring tone for all incoming calls. example, when playing audio files in the Recorder application. Procedure: Procedure: 1. -
Page 29: Setting A Ring Tone For A Contact
User guide Setting a ring tone for a contact Configuring a notification sound You can select a unique ring tone for various contacts in your The phone will produce a notification sound when receiving a directory. This helps you quickly identify callers according to notification (e.g., incoming email notification). -
Page 30: Managing Local Directory Groups
User guide Managing local directory groups Managing local directory contacts You can add, edit and delete contact groups in the You can add, edit and delete contacts in the local directory. local directory. You can delete a contact or all contacts from the local directory. -
Page 31: Deleting A Contact
User guide Deleting a contact Searching for contacts Procedure: 1. Navigate to Directory 1. Navigate to Directory 2. Tap 2. Tap 3. Do one of the following: 3. If you want to delete a contact from the specified • Tap . -
Page 32: Editing A Blacklist Contact
User guide Editing a blacklist contact Chapter 6: Call history You can edit your blacklist contacts at any time. The IP phones maintain call history lists of missed calls, placed calls, received calls and forwarded calls. Procedure: Topics: 1. Navigate to Directory •... - Page 33 User guide Deleting all call records Placing a call from the dialer Procedure: The dialer enables you to enter a number to place a call and display a list of previously placed calls or similar numbers in 1. Tap your directory. You can also select the desired contact from 2.
- Page 34 User guide Answering calls Tip: You can drag the line key to the Edit field to set it as a Speed Dial key. When you receive a call, you can choose to manually answer it or answer it automatically. Speed dialing a contact using a Speed Dial key Topics: Before you begin: •...
- Page 35 User guide Silencing or rejecting incoming calls Call mute When you receive an incoming call, you can choose to silence You can mute the microphone of the active audio device during or reject the call instead of answering. an active call so that the other party cannot hear you. Topics: Procedure: •...
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Page 36: Forwarding Incoming Calls With A Forward Key
User guide Swapping between active and held calls Redirecting incoming calls You can easily switch between active and held calls. You can redirect incoming calls by forwarding all incoming calls to a contact, forwarding an incoming call manually or Procedure: forwarding incoming calls with a Forward key. -
Page 37: Setting A Forward Key
User guide Setting a Forward key You can set a line key as a Forward key, and specify a contact to which you want to forward the incoming calls for this key. Procedure: 1. On the main display, swipe right to go to the second main display page 2. -
Page 38: Local Conference
User guide Local conference The CP960 IP phone supports up to six parties (including yourself) in a conference call. There are three ways to create a conference: • Initiating a conference by dialing multiple numbers • Initiating a conference by inviting participants •... -
Page 39: Merging Multiple Calls Into A Conference Call
User guide Holding/resuming a conference call • Tap , then tap the desired contact to dial out When you place a conference call on hold, all of the other • Tap , then tap the desired history record to dial out participants are placed on hold. -
Page 40: Enabling/Disabling Dnd Mode For A Conference Call
User guide Enabling/disabling DND mode for a conference call Procedure: 1. During a call, tap Procedure: 2. If a USB flash drive is connected, select where to save 1. Tap DND to enable the DND mode your recording 2. Tap DND again to disable the DND mode In this example, the recording will be saved to a USB flash drive: Network conference You can invite up to five additional participants to a conference... -
Page 41: Stopping A Recording
User guide Stopping a recording Fast forwarding and rewinding playback You can stop recording during a call. When you end a call While a recorded file plays, you can fast forward or rewind the during recording, the recording will also be stopped and saved playback at any time. -
Page 42: Chapter 8: Advanced Features
User guide Chapter 8: Advanced features Picking up a group call directly When any phone within a predefined group of phones receives This chapter explains how to use the advanced features on the an incoming call, you can pick up that call easily on your phone. IP phone. -
Page 43: Intercom
User guide Intercom Related topic: Setting an Intercom key Intercom is useful in an office environment to quickly connect with the operator or the secretary. This feature enables you to Picking up an incoming call of the target extension place an intercom call that is answered automatically on the contact’s phone as long as the contact is not in an active call. -
Page 44: Answering An Intercom Call
User guide Answering an intercom call Voice mail By default, when there is an incoming intercom call, the phone The voice mail feature allows you to leave voice mails for plays a warning tone and this incoming call will be answered someone or listen to your voice mail messages on your IP automatically. -
Page 45: Leaving Voice Mails
User guide Note: Your system administrator can disable the prompt box Topics: for new message(s). • Recording audios Leaving voice mails • Pausing and resuming playback • Fast forwarding and rewinding playback You can leave a voice mail for other people when they are busy or can’t answer the call. -
Page 46: Pausing And Resuming Playback
User guide Copying all recorded audios to a USB flash drive Procedure: 1. Tap to launch the Recorder application Before you begin: 2. If you want to play the recorded audio saved in a USB flash To copy recorded audios to a USB flash drive, you should first drive, tap USB connect a USB flash drive. -
Page 47: Deleting All Recorded Audios
Chapter 10: Using the CPW90 wireless expansion mic This chapter provides basic operating instructions for the CPW90 wireless expansion microphone, an optional accessory for the One Talk CP960 IP conference phone. Topics: • Placing the CPW90 • Turning the CPW90 on or off •... -
Page 48: Placing The Cpw90
User guide Placing the CPW90 Procedure: 1. Navigate to Settings > Basic Settings > MIC The CPW90 has rubber pads on its base to prevent it from sliding. You can place the CPW90 on a conference table. 2. Tap to search for the CPW90 Do the following to ensure optimal voice quality: •... -
Page 49: Unregistering The Cpw90
User guide The CPW90 registers with the IP phone automatically. Procedure: 1. Navigate to Settings > Basic Settings > MIC Unregistering the CPW90 2. Tap Find on the desired microphone block Procedure: The mute key LED indicator on the registered CPW90 will flash 1. -
Page 50: Cpw90 Working Frequency
User guide The following table shows the status indicated by Freq (MHz) RF carrier index (DECT tester numbering) the battery indicator LED on the CPW90 wireless Taiwan U.S. Korea Brazil Japan expansion microphone. 1921.536 LED status Description 1923.264 1924.992 Solid green for one The CPW90 is turned on. -
Page 51: Rebooting Your Phone
User guide Chapter 12: About One Talk The warning icon is removed from the status bar. It is also removed from the Warning field. One Talk, together with its related devices, software and applications (“Service” or “One Talk”), is a business telephone Tip: You can swipe left or right to temporarily remove the solution that brings together the functions of desk phones and warning icon via notification center. -
Page 52: Weee Warning
(WEEE) as unsorted Neither Verizon Wireless nor any of its affiliates shall municipal waste and collect such WEEE separately. be liable for any service outage and/or inability to access... -
Page 53: Class B Digital Device Or Peripheral
User guide Class B digital device or peripheral Danger–electric shock and fire Note: This equipment has been tested and found to comply Electric current from power, telephone and communication with the limits for a Class B digital device, pursuant to Part cables is hazardous and could result in electric shock 15 of the FCC Rules. -
Page 54: Chapter 13: Appendix-Menu Structure
All local calls Local calls Missed calls Placed calls Received calls Forwarded calls Directory Message Directory Voice mail Local directory View voice mail Blacklist Set voice mail Remote phone book Network details & coverage maps at vzw.com. © 2019 Verizon. UG6130822...
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