Setting A Forward Key; Transferring Calls; Performing A Blind Transfer; Performing A Semi-Attended/Attended Transfer - Verizon One Talk CP960 User Manual

Setting a Forward key

You can set a line key as a Forward key, and specify a contact
to which you want to forward the incoming calls for this key.
Procedure:
1. On the main display, swipe right to go to the second main
display page
2. Select the desired line key
3. Select Key Event from the Type field
4. Select Forward from the Key Type field
5. Optional: Enter the string that will display on the phone
screen in the Label field
6. Enter the contact number you want to forward the incoming
calls to in the Value field
7. Tap
Tip: You can drag the line key to the Edit field to set a
Forward key.

Transferring calls

During a call, you can transfer the call to another contact in
one of three ways:
• Blind transfer: Transfer a call directly to the third party
without consulting
• Semi-attended transfer: Transfer a call when receiving
a ringback
• Attended transfer (consultative transfer): Transfer a call
with prior consulting
Topics:

• Performing a blind transfer

• Performing a semi-attended/attended transfer

Performing a blind transfer
You can transfer a call to another contact immediately without
consulting with her/him first.
Procedure:
1. Tap More > Transfer during a call
2. Do one of the following:
• Enter the number to which you want to transfer the call,
and then tap Transfer. Tap Transfer to complete the
transfer. (The call will automatically dial out in about five
seconds if you do not tap Transfer)
• Tap , and then select the desired contact to complete
the transfer
• Tap , and then select the desired list. Tap the desired
entry to complete the transfer
Performing a semi-attended/attended transfer
You can transfer calls to other contacts immediately when
receiving ringback or after consulting with them first.
Procedure:
1. Tap More > Transfer during a call
2. Do one of the following:
• Enter the number to which you want to transfer the call.
Tap Transfer > Send to dial out
• Tap , and then select the desired contact group and
tap the desired contact to dial out
• Tap , and then select the desired list. Tap the desired
entry to dial out
3. Do one of the following:
• When you hear the ringback tone, tap Transfer to finish a
semi-attended transfer
• After the contact answers the call, tap Transfer to finish
an attended transfer (consultative transfer)
Related topic:
Setting a Speed Dial key manually

Conference calls

The CP960 IP phones support up to six parties in a
conference call.
Topics:
• Local conference
• N-way conference
User guide
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