Schuberth Service; Safety Check; Repair Service; Warranty - SCHUBERTH SR1 Manual

J. SCHUBERTH SERVICE

1. SAFETY CHECK

If required, you may send your SR1, carriage paid, to the SCHUBERTH
Service Centre for a free safety check. You can fi nd the relevant
contact person for this via the SCHUBERTH Service Centre. In all
cases please include the purchase date of the helmet and the
reason for sending it.
Please be aware that such safety checks cannot be undertaken
within the framework of ordinary repairs and a longer processing
time may be necessary.

2. REPAIR SERVICE

The SR1 is a quality product that has been designed and
manufactured to the latest development and production methods.
Should a repair be necessary, please contact your dealer.
Note: Where a repair order is received without a clear
statement of the fault, we or your dealer are entitled to
examine the item and/or to delay fulfi lling the order until
a consultation can be held with the customer. Where the
fault has been clearly stated but further faults are discovered
during the repair, we or your dealer are entitled, but
not obliged, to repair these without a further order from
you, where these are necessary to maintain the effective
functioning of the helmet and where the costs of doing so
are small relative to that of the original repair. In other cases
the consent of the customer is required before extra work is
undertaken.
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3. WARRANTY

The warranty period for your helmet is 2 years from the date of
purchase when the helmet is used for its intended purpose.
Should warranty work be required, this will be carried out by your
dealer. Presentation of proof of purchase is a condition of work
being carried out under the warranty. Please keep the original
invoice carefully. In the event of work being carried out under the
warranty, the original (or a copy) invoice must be supplied with
the helmet. No warranty claim will be accepted without proof of
purchase.
The original warranty period is not extended as a result of
proper replacement or repair being granted. Complaints must be
communicated in writing without delay to your dealer within 8
days of the purchase date. Defects that were not detected even
after careful inspection during this period must be communicated
to your dealer in writing immediately when discovered. When
contacting your dealer please do not forget to include a detailed
description of your complaint.
SCHUBERTH or your dealer reserves the right to check the serial
number for invoking the warranty.
Items that have already been worn are not replaced and will be
repaired. In general the decision whether parts that are the subject
of a complaint shall be repaired, replaced or credited shall be at
the discretion of SCHUBERTH or your dealer.
Warranty claims are excluded in particular for:
- improper use and overstress of the product,
- modifi cations to the product by the customer,
- non-observance of our product recommendations
- normal wear and tear
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