PictureTel Concorde 4500 Servicing Manual page 201

G
Important
Information
This appendix addresses the types of questions that a Technical
Support person may ask a customer when the customer calls the
Technical Support center. Table G-1 lists the areas of information
that the Technical Support person may ask questions about.
If you are at a site servicing a call, it would be helpful if you could
copy and fill out the table for the customer. You should recommend
that this information be posted in a place where it is highly visible.
The customer may need to place a call in the future, and if so, the
information will be available.
G-1
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