Activating Your Service - Arris DG860 Setting Up

Activating Your Service

To activate your service, visit us online at activate.hargray.com or call
our automated equipment activation line toll-free at 866.531.0177.
Getting Started
Before you begin, you will need a copy of your Hargray bill. In the
top right-hand corner of the front page of your bill is your 10-digit
account number. You will need this account number to activate
your equipment. If you are unable to locate your account number,
please call 1.877.HARGRAY for assistance. If you are activating your
equipment online, you will also need the CMAC address located on
your equipment.
Hargray bill example
Instructions for Activating Your Service Online
In order to activate your service online, visit us at
activate.hargray.com. Enter your account number from your
Hargray bill and the CMAC address from your equipment. The
CMAC address is case sensitive and must be entered in ALL CAPS
without any punctuation (i.e., if the CMAC address is listed as
12.BF:34:56:78.12, you would enter 12BF34567812). Please note
that it may take up to 30 minutes for the activation to complete.
CMAC address example
(bottom barcode)
SN: E52BRL6AM101506
CMAC: 083E0CF82FF3
10