Related Manuals for Arris DG860
Summary of Contents for Arris DG860
- Page 1 Setting up Your Hargray High Speed WiFi Integrated Internet Modem 1.877.HARGRAY Internet Television Telephone...
- Page 2 Welcome to your new WiFi Integrated Modem. This guide is intended to help you set up your new equipment. After completing the installation steps, please refer to Page 10 of the guide for activation instructions. Contact Hargray with any questions or for assistance 866.531.0177 Activation –...
- Page 3 Installing and Connecting Your Modem Before you start, make sure that: • You have all the items you need: · Modem package · Coaxial cable (coax) · Splitter (optional) · Wall-mount hardware (optional) • Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, Hargray can install a new one.
- Page 4 Modem Front Panel DG860 The front of the modem has the following indicators: Secure: Indicates Wireless Production Setup (WPS) is active. WiFi: Indicates the status of the wireless LAN. Ethernet: Indicates Ethernet connectivity between the modem and computers. Online: Indicates internet data transmission status.
- Page 5 Modem Rear Panel Ethernet Cable Reset 10/100/1000 The modem rear panel has the following connectors and controls: WPS button: Begins associating the modem with a wireless device. Reset button: Resets the modem as if you power cycled the unit. Use a pointed non-metallic object to press this button.
- Page 6 Selection and Installation There are a number of factors to consider when choosing a location to install your modem. · Is an outlet available nearby? For best results, the outlet should not be switched and should be close enough to the modem that extension cords are not required.
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Page 7: Factors Affecting Wireless Range
Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. · Raising the unit above the devices (for Increases range: example, installing the modem in the upper floor of a multistory dwelling) Decreases · Lowering the unit below the devices (for range: example, installing the modem in a basement) -
Page 8: Connecting The Modem
Connecting the Modem Cable Ethernet Reset 10/100/1000 Connect one end of the coax cable to the cable outlet or splitter, and the other end to the modem’s cable connector Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. For best performance, use high-quality coax cable and Note: minimize or eliminate splitters between the cable jack... -
Page 9: Configuring Your Wireless Connection
Configuring Your Wireless Connection Security Label Ethernet Cable Reset 10/100/1000 The modem ships with wireless LAN security set by default. See the security label on your product (shown on image at top) for the factory security settings: network name (SSID), encryption method, network key and WPS PIN. - Page 10 Configuring Your Wireless Connection Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the modem as described in Installing and Connecting your modem. If security has been properly set up on your computer to access the wireless LAN on the modem, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label.
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Page 11: Activating Your Service
Activating Your Service To activate your service, visit us online at activate.hargray.com or call our automated equipment activation line toll-free at 866.531.0177. Getting Started Before you begin, you will need a copy of your Hargray bill. In the top right-hand corner of the front page of your bill is your 10-digit account number. - Page 12 Activating Your Service Instructions for Activating Your Service Via Phone In order to activate your service over the phone, call us toll-free at our automated equipment activation line at 866.531.0177. You will be prompted by the automated system to enter your 10-digit account number from your Hargray bill.
- Page 13 Indicator Lights for the Modem Your modem has various LED indicator lights to assist in troubleshooting. Patterns: Normal Operation (LAN) The following table shows light patterns for the Ethernet and wireless LANs during normal operation. Mode Ethernet WiFi On = Computer On = WiFi Connected Enabled...
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Page 14: Using The Reset Button
Using the Reset Button Reset Button Ethernet Cable Reset 10/100/1000 Use the Reset button, on the back of the modem to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the modem if you are having problems connecting to the Internet. -
Page 15: Troubleshooting
Troubleshooting The modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. - Page 16 Troubleshooting I’m not getting on the Internet (Wireless). Check the indicator lights (see Indicator Lights for the Modem on Page 12) — the WiFi light should be on. Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID,” you need to manually enter the name of your wireless LAN in the connection utility.
- Page 17 Notes...
- Page 19 Internet Television Telephone...
- Page 20 Dec_2014 Internet Television Telephone...
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