Arris DOCSIS 3.0 SURFboard SB6141 User Manual
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Arris DOCSIS 3.0 SURFboard SB6141 User Manual

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SB6141
DOCSIS® 3.0 Cable Modem
User Guide

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Summary of Contents for Arris DOCSIS 3.0 SURFboard SB6141

  • Page 1 SB6141 DOCSIS® 3.0 Cable Modem User Guide...
  • Page 2 (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    View the SB6141 Cable Modem Configuration ............... 24 Reset the SB6141 Configuration Settings ................ 25 Restart the SB6141 ......................26 Exit the SB6141 Web Manager ..................27 SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 4: Surfboard Sb6141 Cable Modem User Guide Copyright Arris Enterprises, Inc. 2015. All Rights Reserved

    Troubleshooting Tips ..................... 28 Solutions .......................... 28 Front Panel LED Icons and Error Conditions ..............29 Warranty Information ................... 30 SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 5: Safety And Regulatory Information

    Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 6 Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 7: Fcc Statements

    This device may not cause interference, and  This device must accept any interference, including interference that may cause undesired  operation of the device. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 8 établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 9: Caring For The Environment By Recycling

    Chapter 1: Safety and Regulatory Information Caring for the Environment by Recycling When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste.

  • Page 10: Getting Started

    Chapter 2 Getting Started Introduction The ARRIS SURFboard® SB6141 DOCSIS 3.0® Cable Modem provides a secure ultra high-speed broadband connection to the Internet for your computer and other network devices on your home or small business network. This guide provides a product overview and instructions for installing your SB6141 and monitoring your cable modem and network operational status.

  • Page 11: Additional Item(S) You May Need

     Macintosh® 10.4 or higher  UNIX®  Linux® Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumer  (http://www.arris.com/consumer) Call ARRIS Technical Support: 1-877-466-8646  SURFboard SB6141 Cable Modem User Guide...

  • Page 12: Product Overview

    Scanning for an upstream (send) Green: Non-bonded upstream channel is channel connection. connected. Blue*: High-speed Internet connection with bonded upstream channels. Scanning for an Internet Green: Startup process completed. connection. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 13: Rear Panel

    10/100/1000Base-T Ethernet port Coaxial cable connector +12VDC Power connector WARNING! To avoid any damage to your SB6141, only use the power supply provided in the box. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 14: Cable Modem Label

    The cable modem label is located on the bottom of your SB6141. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, contact your service provider for assistance. You may need to...

  • Page 15: Installing The Cable Modem

    4. Connect the other end of the Ethernet cable to the Ethernet port on your computer. 5. Connect the power cord to the Power port on the rear of the SB6141. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 16: Establish An Internet Connection

    Explorer, Google Chrome, Firefox, or Safari) on the computer. 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter. The ARRIS website should open. If it fails to open, please contact your service provider for assistance.
  • Page 17 SB6141. 2. Select an appropriate depth and diameter to drill the holes to a depth of at least 1½ inches (3.8 cm). SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 18: Wall Mounting Template

    7. Arrange the cables to prevent any safety hazards. 8. Check that the SB6141 is still securely mounted on the wall. Wall Mounting Template Figure 5: Sample SB6141 Wall Mounting Template SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 19: Using The Cable Modem Web Manager

    The buttons are displayed along the top of the SB6141 Web Manager screen (see Figure  7). To display a specific web manager screen, click the button. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 20: Get Help

    Help information is available for troubleshooting and resolving general issues that may occur with your SB6141. Click the Help menu button or link on the SB6141 Web Manager screen to open the  SB6141 Help screen. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 21: Exit The Sb6141 Web Manager

    Figure 9: SB6141 Help Overview Screen Exit the SB6141 Web Manager To log out and close the SB6141 Web Manager: Close the web browser window.  SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 22: Monitoring Your Cable Modem And Connected Network

    2. Open the Help screen for information to resolve any issues that resulted in a “failed” state during the cable modem startup. 3. Press F5 to refresh or update the information on the screen. Figure 10: SB6141 Status Screen SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 23: View The Sb6141 Product Information

    Note: This information may be useful to help diagnose and correct any problems that may occur with your cable modem. You may want to provide this information if you have to contact ARRIS Technical Support or your service provider for assistance. To open the Logs screen: 1.

  • Page 24: View The Sb6141 Cable Modem Configuration

    SB6141. To open the Configuration screen: Click the Configuration menu tab or link on the SB6141 Web Manager screen.  SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 25: Reset The Sb6141 Configuration Settings

    To open the Configuration screen: 1. Click the Configuration menu tab or link on the SB6141 Web Manager Menu. The Configuration screen displays. Figure 14: SB6141 Configuration Screen SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 26: Restart The Sb6141

    1. Click the Configuration menu tab or menu link on the SB6141 Web Manager Menu. The Configuration screen displays. Figure 16: SB6141 Configuration Screen 2. Click Restart Cable Modem. The following message dialog will display: SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 27: Exit The Sb6141 Web Manager

    4. Click RELOAD to open the SB6141 Web Manager. Exit the SB6141 Web Manager To exit the SB6141 Web Manager: Close the web browser window.  SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 28: Troubleshooting Tips

    If none of the above solutions resolves the problem, contact  your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 29: Front Panel Led Icons And Error Conditions

    Upstream send channel Upstream channel is lost cannot be acquired FLASHING IP registration is unsuccessful IP registration is lost No connected device is Device is disconnected detected SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 30: Warranty Information

    Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.
  • Page 31 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error- free.
  • Page 32 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com PN: 365-095-25778 x.2 December 2015...

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