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Touchstone™ CM300 Cable Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, or checking your email, the Touch-
stone CM300 Cable Modem brings it all to you faster and more reliably. The high-
speed, always-on connection won't keep you waiting.
The Touchstone CM300 Cable Modem provides a USB connection for easy hookup
to USB-capable PCs, and a 10/100 Base-T Ethernet connection for a LAN or individ-
ual computer. You can use both connections at the same time.
Installation can be as simple as making three connections and restarting your com-
puter. Your cable company will provide help with any special requirements.
Follow the links below for more information and detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Cable Modem
Installing USB Drivers on Your PC
Using the Cable Modem
Troubleshooting
Product Specifications
Glossary
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Summary of Contents for Arris Touchstone CM300
- Page 1 CM300 Cable Modem brings it all to you faster and more reliably. The high- speed, always-on connection won’t keep you waiting. The Touchstone CM300 Cable Modem provides a USB connection for easy hookup to USB-capable PCs, and a 10/100 Base-T Ethernet connection for a LAN or individ- ual computer.
- Page 2 Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
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Page 3: Safety Requirements
Troubleshooting Specifications Glossary Safety Requirements ARRIS complies with the applicable requirements for performance, construction, la- beling, and information as outlined below: • Do not use the Cable Modem near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.). Avoid pouring or spilling liquids on the Cable Modem. - Page 4 Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS, 3871 Lake- field Drive, Suite 300, Suwanee, GA 30024. Home...
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Page 5: Getting Started
Troubleshooting Specifications Glossary Getting Started About Your New Cable Modem The Touchstone CM300 Cable Modem is a DOCSIS 1.1-compliant (and DOCSIS 2.0 A-TDMA ready) cable modem with the following features: • Speed: much faster than dialup or ISDN service •... - Page 6 Cable Modem.) The coax should be long enough to reach from your Cable Modem to the nearest cable outlet. ARRIS recommends using only high-quality RG-6 coax. • Splitter (optional): provides an extra cable connection by splitting a single outlet into two.
- Page 7 Modem’s USB port and one or more to the Ethernet port. To connect two or more computers to the Ethernet port, you need a hub or broadband router (available at computer retailers). Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 8 Ethernet connection only: System 7.5 or later; Open Transport recommended Linux/other Unix Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel Others Ethernet connection only: ask your cable company for help Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 9 Cable and power outlets are available near the chosen location. Getting Service If you purchased your ARRIS Cable Modem through your local cable company, you should already have everything you need to connect and use it. If you have not already arranged for high-speed Internet service from your cable company, contact the cable company’s sales office.
- Page 10 Standby button on the rear of the Cable Modem); on when the Cable Modem is connected. Power: blinks when the Cable Modem is setting up; on steadily when ready for use. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 11 LAN. 10 Reset button: resets the Cable Modem as if you disconnected power. Use a pointed non-metallic object to press this button. 11 Cable: plug the coax cable in here. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 12 When mounting the Cable Modem on drywall, try to position the Cable Modem so the screws are fastened to a stud. This may prevent the Cable Modem from pulling out of the wall in the future. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 13 If you want to stand the Cable Modem up on its side, pull the oval foot out slightly, twist the foot (as shown), and place the Cable Modem in the desired location. Proceed to Connecting the Cable Modem. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 14 Note: If you are connecting to a computer, use the Ethernet cable included in the Cable Modem package unless it is too short. Longer Ethernet cables are available from any computer retailer. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 15 Select the link for your operating system to see the installation instructions. • Installing USB Drivers on Windows 98SE • Installing USB Drivers on Windows 2000 • Installing USB Drivers on Windows XP • Installing USB Drivers on Windows ME Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 16 Plug the appropriate end of the USB cable into the Cable Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 17 Wait for the system to start the Add New Hardware Wizard and display the following window (there may be a short delay): Select “Search for the best driver” and click the Next button. The wizard displays a list of search options: Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 18 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 19 Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 20 The following window appears, indicating that the PC has detected a new USB device: Wait for the system to start the installation wizard and display the following window (there may be a short delay): Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 21 Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Cable Mo- dem. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 22 Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Select “Search for a suitable driver...”, then click the Next button. The wizard displays a list of search options. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 23 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 24 Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 25 Plug the appropriate end of the USB cable into the Cable Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 26 Select “Search for the best driver” and “Search removable media,” then click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 27 The following window appears, indicating that the PC is installing drivers for a new USB device: When the window disappears, installation is complete. Contact your cable company if you see an error message of any kind. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
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Page 28: Using The Cable Modem
Setting up Your Computer to Use the Cable Modem Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Home Prev Next Touchstone CM300 Cable Modem User’s Guide... -
Page 29: Indicator Lights
Ethernet link disconnected (i.e. equip- ment is disconnected or powered off) Ethernet link connected, no traffic Blink Ethernet data activity with connected equipment Using the Standby Button for more information about the standby mode. Home Prev Next Touchstone CM300 Cable Modem User’s Guide... - Page 30 Self Test failed Blink Blink Scanning for downstream RF carrier Blink Initial ranging in progress Blink Blink Obtaining data IP address (DHCP) Blink Downloading data configuration (TFTP) On/Blink On/Blink Data registration complete Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 31 Online light blinks to indicate active mode. The Cable Modem remembers the standby setting when you reset the Cable Modem or turn it off. The Standby button has no effect while the Power light is blinking. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
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Page 32: Troubleshooting
(you may have to replace the cable). Proceed to the USB or Ethernet solutions (next page) if necessary. Home Prev Next Touchstone CM300 Cable Modem User’s Guide... - Page 33 Check your cable company’s terms of service: they may allow only one com- puter to connect directly to the Cable Modem. If this is the case, you can connect a broadband router or hub between the Cable Modem and your computers. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 34 (for the same reason that you should run only secured proxies). Consult the docu- mentation and technical support of the wireless equipment provider for help. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 35 Modem and the AC outlet. • make sure that the AC outlet is not controlled by a switch. If an un- switched outlet is not available, make sure the wall switch is on. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 36 Push the Reset button on the back panel of the Cable Modem, using a pen tip or other sharp non-metallic object. Disconnect the USB cable from the PC and reconnect it. Restart the PC. Replace the USB cable. Call your cable company for help. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 37 MAC addresses have nothing to do with the Apple Macintosh, although the Ethernet adapter in a Macintosh also has a MAC address. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 38 The HW/SW Versions screen displays the hardware revision level of the cable mo- dem and the version of the software currently running in the cable modem. To dis- play this screen, choose the HW/SW Versions link. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 39 See the instructions for your operating system for details. Depending on the operating system, you may need to restart your computer. Start your web browser and access the Cable Modem using the address http://192.168.100.1/ Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 40 Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
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Page 41: Product Specifications
Wall mount: two positions; built-in mounting bracket Desktop: horizontal or vertical; built-in swivel stand for vertical use Data Communications Specifications Ethernet Data Interface 10/100Base-T USB Data Interface Full Speed (12 Mbps) USB 1.1 Home Prev Next Touchstone CM300 Cable Modem User’s Guide... - Page 42 (speeds will vary depending on network use and cable company policies) Standards Compliance DOCSIS DOCSIS 1.1 compliant DOCSIS 2.0 A-TDMA compliant Safety UL60950 89/336/EEC, 92/31/EEC, 73/23/EEC, 93/68/EEC Part 15 Class B Other WHQL Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
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Page 43: Glossary
(such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Home Prev Next Touchstone CM300 Cable Modem User’s Guide... - Page 44 A box with several Ethernet or USB connectors. Ethernet hubs provide a common point of contact for all connected devices; USB hubs allow you to add peripherals without installing a USB card in your computer. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 45 Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-11 A standard 4-pin modular connector, commonly used in North America for connecting telephones. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 46 (Universal Serial Bus) An interface used for connecting a variety of acces- sories, such as keyboards, mice, printers, and communications devices (such as cable modems) to a single PC. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...
- Page 47 Safety Getting Started Installation USB Drivers Usage Troubleshooting Specifications Glossary WHCL Windows Hardware Compatibility Labs. A division of Microsoft that certifies hardware as being compatible with Windows operating systems. Home Prev Next Touchstone CM300 Cable Modem User’s Guide...