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Summary of Contents for Arris Touchstone DTM602G
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Page 1: Installation Guide
Certification Exhibit FCC ID: EW780-6044-02 IC: 1135B-80604402 FCC Rule Part: 15.323 IC Radio Standards Specification: RSS-213 ACS Report Number: 08-0466 - 15D Model(s): DTM602G Installation Guide 5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: 770-831-8598... -
Page 2: Modem Setup Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone DTM602G Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service, whether you are using the provided cordless DECT 6.0 handset or your... - Page 3 The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective holders.
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Page 4: Safety Requirements
Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocu- tion. ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as •... -
Page 5: European Compliance
This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equip- ment. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 6: Fcc Part
FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... - Page 7 The electrolyte may be toxic if swallowed. • Do not dispose of the batteries in a fire. Check with local waste management codes for special disposal instructions. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
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Page 8: Getting Started
Installation Installation Configuration Handset shooting Getting Started About Your New Telephony Modem ® The Touchstone DTM602G Telephony Modem is DOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports Ethernet • Flexibility: provides two independent lines of telephone service as well as high speed data •... -
Page 9: What's On The Cd
Glossary Started Installation Installation Installation Configuration Handset shooting What’s on the CD? The CD provides the following items: • DTM602G Handset User Guide ® • Touchstone DTM602G Telephony Modem Setup Guide Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 10: Items You Need
Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any ques- tions. Phone Cable Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 11: Getting Service
Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 12: System Requirements
The model number is on the label affixed RoHS to the Telephony Modem. 2002/95/EC 100-240 VAC,50/60 Hz,0.5 A MAX Patent. 7,100,011, 7,031,453. Other patents pending. © ARRIS 2008. All rights reserved. Made in China. Model Number Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 13: What About Security
(for the same reasons that you should run only secured proxies). Consult the documentation and tech- nical support of the wireless equipment provider for help. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 14: Battery Installation And Replacement
The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. Battery Pull Strap Battery Slot Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... - Page 15 Slide the door toward the unit until the latch snaps back into place. NOTE: Please recycle or dispose of the battery responsibly and in accor- dance with local ordinances. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
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Page 16: Installing And Connecting Your Telephony Modem
Risk of equipment damage Only qualified installation technicians should connect the Telephony Mo- dem to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 17: Front Panel Dtm602G
VMWI: indicates one or more new voice mail messages Info: indicates connectivity with data server K HS Registration: used during registration of handset Find Handset: Press this button to make the handset ring. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 18: Rear Panel
D Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button. Cable: connector for the coax cable. Power: connector for the power cord Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 19: Mounting The Telephony Modem
• near a cable outlet (to avoid long cable runs). NOTE: To prevent overheating of the Telephony Modem, do not block the ventila- tion holes on the sides of the unit. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 20: Connecting The Telephony Modem
Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Modem package. 4. Proceed to Handset Installation. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 21: Handset Charger Installation
Make sure the electrical outlet is not controlled by a wall switch. NOTE: Use only the AC power adapter supplied with this telephone. This power adapter is intended to be correctly oriented when placed on a horizontal surface. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 22: Install Handset Battery
Position the battery compartment cover and slide it up until it clicks into place. NOTE: To purchase replacement batteries, visit www.yourbroadbandstore.com. Black wire Black Yellow wire wire Yellow wire wire wire Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 23: Charge Handset Battery
# The operation time in standby mode decreases to approximately 50 hours if the keypad is blinking to indicate you have new voicemail. The battery needs charging when: • A new battery is installed in the handset. • The battery indicator on the handset display is flashing and empty. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 24: Configuring Your Ethernet Connection
TCP/IP Configuration for Windows 98SE • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows ME • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for MacOS X Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 25: Tcp/Ip Configuration For Windows 98Se
From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... - Page 26 Installation Installation Configuration Handset shooting Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 27 Click OK to accept the new settings, and OK again to close the Configuration window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
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Page 28: Tcp/Ip Configuration For Windows 2000
Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... - Page 29 Click OK to accept the new settings, and OK again to close the Configuration window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
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Page 30: Tcp/Ip Configuration For Windows Me
From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... - Page 31 Trouble- Safety Usage Glossary Started Installation Installation Installation Configuration Handset shooting Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, then click OK. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 32 Click OK to accept the new settings, and OK again to close the Configuration window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. —end— Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
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Page 33: Tcp/Ip Configuration For Windows Xp
From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... - Page 34 Installation Installation Configuration Handset shooting Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 35 Click OK to accept the new settings, and OK again to close the Configuration window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
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Page 36: Tcp/Ip Configuration For Windows Vista
Started Installation Installation Installation Configuration Handset shooting TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Vista Control Panel. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... - Page 37 Getting Battery Modem Handset Ethernet About the Trouble- Safety Usage Glossary Started Installation Installation Installation Configuration Handset shooting Double-click Network and Sharing Center. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 38 Getting Battery Modem Handset Ethernet About the Trouble- Safety Usage Glossary Started Installation Installation Installation Configuration Handset shooting Click Manage network connections. If prompted for a connection, choose Local Area Connection. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 39 Trouble- Safety Usage Glossary Started Installation Installation Installation Configuration Handset shooting Double-click the Local Area Connection to open the Status window: If Windows requests permission to continue, click Continue. Click Properties. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 40 Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 41 Follow these steps to configure the Ethernet interface for use with Touchstone products. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 42 Getting Battery Modem Handset Ethernet About the Trouble- Safety Usage Glossary Started Installation Installation Installation Configuration Handset shooting Click the Network icon. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 43 Ethernet from the Show drop-down menu. Choose the TCP/IP tab, if necessary. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
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Page 44: Using The Telephony Modem
Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... - Page 45 Flash Flash Off-hook Battery bad or Off = disabled No AC Power No Battery Firmware Flash Flash (normal (normal (normal (normal (normal (normal Upgrade operation) operation) operation) operation) operation) operation) Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
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Page 46: Indicator Lights: Startup Sequence
Flash Activating telephone service Cable Modem Start Up Sequence Online Link Description Flash Downstream search Flash Downstream found; upstream search Downstream and Upstream found; Flash retrieving setup information from cable operator Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 47: Using The Reset Button
Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets. Reset button Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 48: About The Handset
Press the center NavKey/SEL to 6. Keypad select the highlighted item. These keys are used for dialing phone numbers, or entering text. CENTER 7. Microphone RIGHT LEFT Audio input for telephone calls. DOWN Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 49: Use Standard Telephone Functions
Press OFF to exit the telephone feature menu. NOTE: See the Handset User Guide in the same CD for more instructions on using the feature menu. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 50: Operating Range Of The Dect Handset
If your telephone base should fall into water, do not retrieve it until you unplug the power cord and telephone line cords from the wall. Then pull the unit out of the water by the unplugged cords. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 51: Cordless Telephone Considerations
Observe proper polarity between the battery and the battery charger. Recycle all batteries. Do not burn or puncture. Any battery, if burned or punctured, could release caustic material which can cause injury. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... -
Page 52: Troubleshooting
Telephony Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Configuring Your Ethernet Connection if necessary. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide... - Page 53 If not, check to make sure the Telephony Modem is plugged in and the outlet has power. – If the LED is lit, go to the next step. • Is the handset properly installed and fully charged? Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 54 Contact your MSO or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 55 (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to con- figure your computer’s networking software for you. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 56 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 57 Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 58 Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Home Prev Next Touchstone DTM602G Telephony Modem Setup Guide...
- Page 59 © 2005–2008 ARRIS. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
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