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Information packet
Contact your service provider
Before trying to use your new Telephony Modem, contact your local service provider to
establish an Internet account and telephone service. When you call, have the following
information ready:
■ the Telephony Modem serial number and cable MAC addresses of the unit (printed on
the Telephony Modem)
■ the model number of the Telephony Modem (printed on the Telephony Modem)
If the Telephony Modem was provided by your service provider, they already have the
required information.
In addition, you should ask your service provider the following questions:
■ Do you have any special system requirements or files that I need to download after I am
connected?
■ When can I start using my Telephony Modem?
■ Do I need a user ID or password to access the Internet or my e-mail?
■ Will my phone number(s) change?
■ What new calling features will I have and how do I use them?
System requirements
The TM804 Telephony Modem operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Telephony Modem, you need DOCSIS high-speed Internet service from your
service provider. Telephone service requires that the service provider has PacketCable
support.
Recommended hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the TM804, but may not be able to make maximum use of
TM804 throughput.
■ CPU: P4, 3GHz or faster.
■ RAM: 1GB or greater.
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2
wood screws. See the wall-mount template and
instructions for more details.
Your service provider should give you a packet
containing information about your service and
how to set it up. Read this information carefully
and contact your service provider if you have
any questions.
Chapter 2: Get started
13
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