Set Up Service - Arris SURFboard SBV3202 User Manual

Note: For best performance, use high-quality RG-6 type coax cable and minimize or
eliminate splitters between the cable jack and your SBV3202.
Phone cable: This is a standard phone cable with standard phone connectors (RJ11 type)

on both ends. You can buy phone cables from any electronics retailer and many discount
stores.
Splitter (optional): provides an extra cable connection by splitting a single outlet into

two. You may need a splitter if you have a TV already connected to the cable outlet that
you want to use. You can buy a splitter from any electronics retailer and most discount
stores; you may also need a short piece of coax cable (with connectors); use it to connect
the splitter to the cable outlet and then connect the SBV3202 and TV to the splitter.
Note: Using several splitters in a line may deteriorate the quality of your television,
telephone, and/or internet connection.
Wall-mounting hardware (optional): if you want to wall-mount your SBV3202, you need

to obtain two drywall anchors or wood screws.
Information packet: your service provider should furnish you with a packet containing

information about your service and how to set it up. Read this information carefully and
contact your service provider if you have any questions.

Set up service

Before you can use your new SBV3202, visit
account and telephone service. You will need the following information to activate your
account:
SBV3202 serial number (see the telephony modem label affixed on the bottom of the

SBV3202)
PN 365-095-32810 x.2
© 2018 ARRIS Enterprises, LLC. All rights reserved.
xfinity.com/activate
SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide
Chapter 3: Getting started
to establish an Internet
10