Arris DG860 Setting Up page 16

Troubleshooting
I'm not getting on the Internet (Wireless).
Check the indicator lights (see Indicator Lights for the Modem on
Page 12) — the WiFi light should be on.
Does your connection utility discover your wireless LAN? If you
turned off "Broadcast SSID," you need to manually enter the name
of your wireless LAN in the connection utility.
Change your security mode to "WEP" or "disabled." If you use
"disabled," enable one of the other security modes as soon as you
find the problem.
A misconfiguration could lock out all access to the modem router.
If you think this has happened, see Resetting the Router to Factory
Defaults on Page 13.
My wireless Internet connection stops working sometimes.
This is usually caused by interference — two common sources are
2.4GHz "remote" telephones and microwave ovens. If you cannot
remove the interfering product, try using a different channel or
setting Protected Mode.
I can get on the Internet, but everything is slow.
If the website you are visiting is very popular, that site may be having
trouble servicing all the requests. If other sites download quickly,
wait for a few minutes and try again. Usage during peak hours may
also affect the connection speed.
Other communications on the LAN or interference with wireless
connections may slow down your connection.
Internet | Television | Telephone
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