Arris Touchstone DG860 User Manual
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Arris Touchstone DG860 User Manual

Data gateway
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®
Touchstone
DG860
Data Gateway
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, or checking your email, the Touch-
stone DG860 Data Gateway brings it all to you faster and more reliably with both
wired and wireless connectivity.
The Touchstone Data Gateway provides four Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The Touchstone Data Gateway
also provides 802.11b/g/n wireless connectivity for enhanced mobility and versa-
tility.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Data Gateway
Configuring Your Ethernet Connection
Using the Data Gateway
Troubleshooting
Glossary

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Summary of Contents for Arris Touchstone DG860

  • Page 1 ® Touchstone DG860 Data Gateway User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touch- stone DG860 Data Gateway brings it all to you faster and more reliably with both wired and wireless connectivity.

  • Page 2: Export Regulations

    Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.

  • Page 3: Safety Requirements

    Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Data Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
  • Page 4 • Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. Touchstone DG860 Data Gateway User’s Guide...

  • Page 5: Fcc Part

    This equipment should be installed and operated with mini- mum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other an- tenna or transmitter. Touchstone DG860 Data Gateway User’s Guide...

  • Page 6: Industry Canada Compliance

    The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Touchstone DG860 Data Gateway User’s Guide...

  • Page 7: European Compliance

    CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).

  • Page 8: Getting Started

    Troubleshooting Glossary Getting Started About Your New Data Gateway The Touchstone DG860 Data Gateway is DOCSIS compliant with the following fea- tures: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.

  • Page 9: What's On The Cd

    • Wall-mount hardware (optional): if you want to wall-mount your Data Gateway, you need to obtain two drywall anchors or wood screws. See the Wall-Mount Template and Instructions for more details. Touchstone DG860 Data Gateway User’s Guide...

  • Page 10: Getting Service

    Do you have any special system requirements or files that I need to down- load after I am connected? • When can I start using my Data Gateway? • Do I need a user ID or password to access the Internet or my e-mail? Touchstone DG860 Data Gateway User’s Guide...

  • Page 11: System Requirements

    System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Touchstone DG860 Data Gateway User’s Guide...

  • Page 12: About This Manual

    See the security label on your product (shown on image at the left) for the factory security settings. If you need to modify the default wireless security settings, see Configuring Cable Reset Ethernet 10/100/1000 Your Wireless Connection. Touchstone DG860 Data Gateway User’s Guide...

  • Page 13: Ethernet Or Wireless

    If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Touchstone DG860 Data Gateway User’s Guide...

  • Page 14: Installing And Connecting Your Data Gateway

    If you have ordered service, your cable company should configure the Data Gate- way automatically. You need only follow the instructions in this section to install and connect the Data Gateway. Touchstone DG860 Data Gateway User’s Guide...
  • Page 15 Ethernet (1 - 4): connectors for use with a computer LAN port. Ethernet Cable Reset 10/100/1000 D Cable: connector for the coaxial cable. Power: connector for the power cord. Power Switch: (DG860S only) power On/Off switch. Touchstone DG860 Data Gateway User’s Guide...

  • Page 16: Selecting An Installation Location

    Blocking the vents may cause over- heating. • How close are your wireless devices? The Data Gateway wireless connection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below. Touchstone DG860 Data Gateway User’s Guide...
  • Page 17 find and connect to your net- work. Note: Setting the trasmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Touchstone DG860 Data Gateway User’s Guide...
  • Page 18 Gateway so at least one of the screws is fastened to a stud. This may prevent the Data Gateway from pulling out of the wall in the future. To prevent overheating of the Data Gateway, do not block the ventilation holes on the sides of the unit. Touchstone DG860 Data Gateway User’s Guide...
  • Page 19 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked. Proceed to Connecting the Data Gateway. Touchstone DG860 Data Gateway User’s Guide...

  • Page 20: Connecting The Data Gateway

    Data Gateway, (C) and the other end to the Ethernet port on a com- puter, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Data Gateway package. Touchstone DG860 Data Gateway User’s Guide...

  • Page 21: Configuring Wireless Connection

    Note: The default user name is “admin”. The default password is “pass- word”, in lower case letters. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. Touchstone DG860 Data Gateway User’s Guide...

  • Page 22: Setting Parental Controls

    Accessing the Configuration Interface. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Check the Enable Parental Controls checkbox and click the Apply button. Touchstone DG860 Data Gateway User’s Guide...
  • Page 23 (0:00 until 0:00 indicates all day, or just click the All Day check- box.) d) Click the Add Keyword Filter or Add Web Site Filter button respec- tively. Then click the Apply button. Touchstone DG860 Data Gateway User’s Guide...

  • Page 24: Configuring Your Ethernet Connection

    Ethernet connection on your operating system. • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Note: For Windows Vista, use the Windows 7 procedure. They are very simi- lar. Touchstone DG860 Data Gateway User’s Guide...

  • Page 25: Tcp/Ip Configuration For Windows Xp

    From the computer, select Start > Settings > Control Panel and double- click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as- sociated network adapters. Touchstone DG860 Data Gateway User’s Guide...
  • Page 26 Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone DG860 Data Gateway User’s Guide...
  • Page 27 Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone DG860 Data Gateway User’s Guide...

  • Page 28: Tcp/Ip Configuration For Windows 7

    Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone DG860 Data Gateway User’s Guide...
  • Page 29 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone DG860 Data Gateway User’s Guide...
  • Page 30 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone DG860 Data Gateway User’s Guide...
  • Page 31 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone DG860 Data Gateway User’s Guide...

  • Page 32: Tcp/Ip Configuration For Macos

    Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone DG860 Data Gateway User’s Guide...
  • Page 33 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone DG860 Data Gateway User’s Guide...
  • Page 34 If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone DG860 Data Gateway User’s Guide...
  • Page 35 Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone DG860 Data Gateway User’s Guide...

  • Page 36: Using The Data Gateway

    Using the Reset Button Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone DG860 Data Gateway User’s Guide...
  • Page 37 On = Computer On = WiFi Connected Enabled Off = Computer Off = WiFi AC Power not connected Disabled Flash = Com- Flash puter Activity Computer Activity No AC Power Firmware Upgrade (normal operation) (normal operation) Touchstone DG860 Data Gateway User’s Guide...
  • Page 38 Note 1: Your cable company may configure the Data Gateway to always display the DS and US indicators in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone DG860 Data Gateway User’s Guide...
  • Page 39 Ready for service Note: The DS and US indicators flash yellow during startup, and turn green if the Data Gateway establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Touchstone DG860 Data Gateway User’s Guide...

  • Page 40: Using The Reset Button

    Data Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Touchstone DG860 Data Gateway User’s Guide...

  • Page 41: Troubleshooting

    Data Gateway and CATV outlet, remove the splitters and connect the Data Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions (next page) if necessary. Touchstone DG860 Data Gateway User’s Guide...
  • Page 42 If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connec- tion speed. Other communications on the LAN, or interference with wireless connec- tions, may slow down your connection. Touchstone DG860 Data Gateway User’s Guide...
  • Page 43 Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Touchstone DG860 Data Gateway User’s Guide...
  • Page 44 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone DG860 Data Gateway User’s Guide...
  • Page 45 Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” Touchstone DG860 Data Gateway User’s Guide...
  • Page 46 Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone DG860 Data Gateway User’s Guide...
  • Page 47 The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trade- marks and registered trademarks are the property of their respective holders.

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