Gathering And Uploading System Configuration Information - IBM Power System POWER7 Series Common Service Procedures

Gathering and uploading system configuration information

You can use the snap command to gather and upload system configuration information to a remote
location for support. The information gathered with the snap command might be required to identify and
resolve system-related problems.
The snap command gathers system configuration information and compresses the information into a .pax
file (snap.pax.Z). The snap command can automatically append the problem management report (PMR)
to the system configuration information.
Gathering system configuration information
v To gather general system configuration information, for example, error logs and AIX firmware levels,
enter the following command:
snap -r
Note: This command removes any prior snap data.
v To gather the Serial Storage Architecture (SSA) information, enter the following command:
snap -gbc
Note: The time required to run this command depends on the number of SSA drives attached to the
system.
v To gather the SSA and TCP/IP information, enter the following command:
snap -gtbc
Uploading system configuration information
Before you upload the .pax file, snap.pax.Z, to the remote location for the support center to access the
system configuration information, rename the pax file to include the PMR number and the branch office
details.
To set the directory and to rename the .pax file, enter the following command, where:
cd /tmp/ibmsupt
mv snap.pax.Z xxxxx.YYY.000.snap.pax.Z
Note: xxxxx represents the PMH number and YYY represents the branch office of the support center
organization.
To upload the pax file to the remote location, complete the following steps:
1. Ping the remote server to ensure network connectivity.
ping testcase.software.ibm.com
Note: Where testcase.software.ibm.com represents the remote location, which can be accessed by the
support center organization.
2. Set the directory that contains the .pax file to be the working directory. Use the ftp command to
connect to the remote server.
ftp testcase.software.ibm.comThe new command prompt is ftp>.
3. Log in as anonymous and use your email address as the password.
4. Enter the following command:
ftp> cd /toibm/hw
5. Enter the following command:
Common service procedures
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