Searching The Service Action Log - IBM Power System POWER7 Series Common Service Procedures

mmmm
Model number of failing component (hex 2xxx - 9FFF). This value might be 0000 if system data is
not available at the time the SRC is signaled.
CCCC Cause code.
NNNN
Number of disk device facilities missing.
MIGV EP
General system status (see "System reference code information" on page 13 for more
information).
x Any hexadecimal number.
Notes:
1. For information about functions 11 and 12, see "System reference code information" on page 13.
2. Format 60 might contain data in a format other than that shown. Format 60 is an old vertical Licensed
Internal Code (VLIC) format, which some new Licensed Internal Code components use. Format 60
does not have the component reference code and program reference code that formats 61 and 62 have.
Formats 61 and 62 were specifically defined for the new Licensed Internal Code. Format 60 is mostly
component-specific with no key information to indicate format (the developer has to interpret it). Seè
Licensed Internal Code isolation procedures and perform the problem isolation procedure used by the
reference code to further define any significant data.

Searching the service action log

Use this procedure to search for an entry in the service action log that matches the time, reference code,
or resource of the reported problem.
1. On the command line, enter the Start System Service Ttools (STRSST) command. If you cannot get to
system service tools (SST), use function 21 to get to dedicated service tools (DST).
2. On the Start Service Tools Sign On display, type in a user ID with QSRV authority and password.
3. Select Start a Service Tool > Hardware Service Manager > Work with service action log.
4. On the Select Timeframe display, change the From: Date and Time to a date and time prior to when
the customer reported having the problem.
5. Search for an entry that matches one or more conditions of the problem:
v Reference code
v Resource
v Time
v Failing item list
6. Perform the following actions:
v Choose Display the failing item information to display the service action log entry.
v Use the Display details option to display part location information.
All new entries in the service action log represent problems that require a service action. It may be
necessary to handle any problem in the log even if it does not match the original problem symptom.
The information displayed in the date and time fields are the Date and Time for the first occurrence
of the specific reference code for the resource displayed during the time range selected.
7. Did you find an entry in the service action log?
v Yes: Continue with the next step.
v No: Go to "Problems with noncritical resources" on page 22. This ends the procedure.
8. Is See the service information system reference code tables for further problem isolation
shown near the top of the display or are there procedures in the field replaceable unit (FRU) list?
v Yes: Perform the following steps:
Common service procedures
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