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Troubleshooting
Troubleshooting procedure
The [Output to TrotecLaser] icon
on the FineCut menu.
Are you using Adobe Illustrator CC-
CC2017 (Win/Mac)?
Are you using FineCut ver8.7.0 or later?
Please contact our call center.
Even after cut data is output from FineCut to
TrotecLaser, it is not automatically loaded into Trotec
JobControl.
Is Trotec UniDrive running?
Is the conversion folder set in Trotec Uni-
Drive's [Conversion Folders Settings] the
same as the [Laser Output Folder] set on
FineCut's [Output to TrotecLaser] screen?
Please contact our call center.
After cut data is output from FineCut to TrotecLaser
and it is automatically loaded into Trotec JobControl,
the [Automatic cutline needs Red to be defined as cut
color!] message is displayed.
Is this message displayed every time?
In the Trotec JobControl [Material data-
base] dialog, please set the red [Process]
to [Cut].
is not displayed
Yes
Yes
Yes
Yes
Yes
Please install FineCut on Adobe Illustrator
No
CC-CC2017 (Win/Mac).
No
Please install FineCut ver8.7.0 or later.
No
Please launch Trotec UniDrive.
Please make sure it is the same folder.
No
(
P.13 "Enter the folder path for the con-
version folder.",
put folder.")
No
There is no problem if this is the first time it
has been displayed.
- 23 -
P.21 "Set the laser out-
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