Stokke Bounce ‘n’ Sleep User Manual page 70

70 EN
RIGHT OF COMPLAINT AND EXTENDED WARRANTY
Applicable worldwide in respect of Stokke®
Bounce 'N`Sleep, hereinafter referred to as
the product.
RIGHT OF COMPLAINT
The customer has a right of complaint pursuant to
the consumer protection legislation applicable at any
given time, which legislation may vary from country
to country.
Generally speaking, STOKKE AS does not grant any
additional rights over and above those laid down by
the legislation applicable at any given time, although
reference is made to the "Extended Warranty" described
below. The rights of the customer under the consumer
protection legislation applicable at any given time are
additional to those under the "Extended Warranty", and
are not affected thereby.
STOKKE "EXTENDED WARRANTY"
However, STOKKE AS, Parkgata 6, N-6003 Ålesund,
Norway, grants an "Extended Warranty" to
customers who register their product in our Warranty
Database. This may be done via our webpage
www.stokkewarranty.com. Upon registration, a war-
ranty certificate will be issued and sent to the customer
electronically (e-mail) or by ordinary mail.
Registration in the Warranty Database entitles
the owner to an "Extended Warranty" as fol-
lows:
•
3-year warranty against any manufacturing defect
in the product.
The "Extended Warranty" also applies if the product
has been received as a gift or purchased second-hand.
Consequently, the "Extended Warranty" may be invoked
by whoever is the owner of the product any given time,
within the warranty period, and subject to the warranty
certificate being presented by the owner.
Stokke® Bounce 'n' Sleep
The STOKKE "Extended Warranty" is condi-
tional upon the following:
•
Normal use.
•
The product only having been used for the purpose for
which the product is intended.
•
The product having undergone ordinary maintenance,
as described in the maintenance/instruction manual.
•
Upon the "Extended Warranty" being invoked, the
warranty certificate shall be presented, together with
the original date-stamped purchase receipt. This also
applies to any secondary or subsequent owner.
•
The product appearing in its original state, hereun-
der that the only parts used have been supplied by
STOKKE and are intended for use on, or together with,
the product. Any deviations herefrom require prior
written consent of STOKKE.
•
The serial number of the product not having been
destroyed or removed.
The STOKKE "Extended Warranty"
does not cover:
•
Issues caused by normal developments in the parts
making up the product (e.g. colouration changes, as
well as wear and tear).
•
Issues caused by minor variations in materials (e.g.
discoloration between parts).
•
Issues caused by extreme influence from external
factors like sun/light, temperature, humidity, environ-
mental pollution, etc.
•
Damage caused by accidents/mishaps - for example
any other objects having bumped into the product
or any person having overturned the product by col-
liding with it. The same applies if the product has
been overloaded, for example in terms of the weight
placed on it.
•
Damage inflicted on the product by external influ-
ence, for example when the product is being shipped
as luggage.
•
Consequential damage, for example damage inflicted
on any persons and/or any other objects.
•
If the product has been fitted with any accessories
that have not been supplied by Stokke, the "Extended
Warranty" shall lapse.
•
The "Extended Warranty" shall not apply to any acces-
sories that have been purchased or supplied together
with the product, or at a subsequent date.
EXTENDED WARRANTY
STOKKE will under the "Extended Warranty":
•
Replace or – if STOKKE thus prefers – repair the defec-
tive part, or the product in its entirety (if necessary),
provided that the product is delivered to a retailer.
•
Cover normal transport costs for any replacement
part/product from STOKKE to the retailer from whom
the product was purchased. – No transport costs on
the part of the purchaser are covered under the terms
of the warranty.
•
Reserve the right to replace, at the time of the war-
ranty being invoked, defective parts by parts that are
of approximately the same design.
•
Reserve the right to supply a replacement product
in cases where the relevant product is no longer
being manufactured at the time of the warranty being
invoked. Such product shall be of corresponding
quality and value.
How to invoke the "Extended Warranty":
Generally speaking, all requests relating to the "Extended
Warranty" shall be made to the retailer from whom the
product was purchased. Such request shall be made as
soon as possible after any defect has been discovered,
and shall be accompanied by the warranty certificate as
well as the original purchase receipt.
Documentation/evidence confirming the manufactur-
ing defect shall be presented, normally by way of the
product being brought along to the reseller, or other-
wise being presented to the reseller or a STOKKE sales
representative for inspection.
The defect will be remedied in a ccordance with the
above provisions if the reseller or a STOKKE sales rep-
resentative determines that the damage is caused by a
manufacturing defect.