Part Number Commands; Resolving Issues With Managing The Display Using Rs-232 - SMART Board MX (V2) Series Installation And Maintenance Manual

APPENDIX B
MANAGING THE DISPLAY USING RS-232

Part number commands

Get command
get partnum
Resolving issues with managing the display using
RS-232
The following table presents common issues with managing the display using RS-232 and explains
how to resolve them:
Symptom
Managing the display using RS-232
isn't working as expected.
You're experiencing other issues
with managing the display using
RS-232, or the previous steps don't
resolve the issue.
66 smarttech.com/kb/171555
Response
partnum=[Value]
Where [Value] is the part number, including the revision.
Troubleshooting steps
Make sure all the cable connections are secure.
l
Restart the display and the remote management system.
l
See Turning off, turning on, and resetting the display on page 35.
Configure the serial interface settings.
l
See Configuring the computer's serial interface settings on page 60.
See Chapter 5: Troubleshooting on page 43.