Getting Information, Help, And Service; Before You Call - IBM TotalStorage DS4000 EXP700 Installation, User's, And Maintenance Manual

Table 7. TotalStorage DS4000 and DS4000–related document titles by user tasks (continued)
Title
Planning
IBM TotalStorage
DS4000 EXP700
and EXP710
Storage Expansion
Enclosures
Installation, User's,
and Maintenance
Guide, GC26-7735
IBM TotalStorage
DS4000 Hard Drive
and Storage
Expansion
Enclosures
Installation and
Migration Guide,
GC26-7704
IBM DS4000
Management Suite
Java User's Guide,
32P0081
®
IBM Netfinity Fibre
Channel Cabling
Instructions,
19K0906
IBM Fibre Channel
SAN Configuration
Setup Guide,
25P2509

Getting information, help, and service

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your IBM Eserver xSeries
service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation and use the
v Check for technical information, hints, tips, and new device drivers at the
v Use an IBM discussion forum on the IBM Web site to ask questions.
Hardware Software
Installation Installation
U U
U U
U
U
diagnostic tools that come with your system.
following Web site:
www.ibm.com/servers/storage/support/disk/
User Tasks
Configuration
U
U U
® ®
or IntelliStation system, and whom to call for
Operation and Diagnosis and
Administration Maintenance
U U
U U
U
About this document
xxvii