Getting Information, Help, And Service; Before You Call - IBM TotalStorage DS4000 EXP100 Installation, User's, And Maintenance Manual

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Getting information, help, and service

Before you call

Table 2. Where to find DS4000 installation and configuration procedures (continued)
Installation task
14 Verify DS4000
subsystem health
15 Enable DS4000
Storage Manager
premium feature
keys
16 Configure arrays and
logical drives
17 Configure host
partitions
18 Verify host access to
DS4000 storage
Note: The Storage Manager premium copy services FlashCopy
Enhanced Remote Mirroring are supported only when the EXP100 ESM firmware is at R3
level. In addition, the DS4000 controller firmware must be at 6.12.1x.xx or higher (for
DS4100, DS4300, DS4400 and DS4500) or 6.15.16.xx or higher (for DS4800). See "EXP100
ESM CRU types, firmware, and release levels explained" on page 6 for more information.
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your IBM Eserver xSeries
service, if it is necessary.
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
Where to find information or procedures
v DS4100 Storage Server Installation, User's, and Maintenance
Guide
v DS4300 Fibre Channel Storage Server Installation and User's
Guide
v DS4400 Fibre Channel Storage Server Installation and
Support Guide
v DS4500 Fibre Channel Storage Server Installation and
Support Guide
v DS4800 Storage Subsystem Installation, User's, and
Maintenance Guide
Copy Services premium features
DS4000 Storage Manager Copy Services Guide
FC/SATA Intermix premium feature
DS4000 Fibre Channel and Serial ATA Intermix
Premium Feature Installation Overview
Storage Partitioning (and general premium features
information)
v DS4000 Storage Manager Concepts Guide
v DS4000 Storage Manager Installation and Support
Guide for AIX, HP-UX, Solaris and Linux on POWER
v DS4000 Storage Manager Installation and Support
Guide for Windows 2000/Server 2003, NetWare,
ESX Server, and Linux
v DS4000 Storage Manager Installation and Support Guide for
AIX, HP-UX, Solaris and Linux on POWER
v DS4000 Storage Manager Installation and Support Guide for
Windows 2000/Server 2003, NetWare, ESX Server, and
Linux
v DS4000 Storage Manager online help
™ ®
or IntelliStation
®
, VolumeCopy, and
system, and whom to call for
About this document
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