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Troubleshooting guide
Symptom
Possible causes
Worn-out battery
No sound
Clogged tube or earpieces
Clogged sound outlet
Moisture
Intermittent or
reduced sound
Worn-out battery
Clogged damping filter in sound hook
Hearing aid earpiece inserted incorrectly
Squealing noise
Ear wax accumulated in ear canal
If none of the above solutions works, consult your hearing care professional for assistance.
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About Start up Handling Options Warnings
More info
Solutions
Replace the battery
Clean mould
Clean mould
Wipe battery with a dry cloth and/or dry tube
Replace the battery
Contact your hearing care professional for assistance
Re-insert earpiece (mould)
Have ear canal examined by your doctor
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