Troubleshooting Guide - oticon Geno 1 Instructions For Use Manual

Troubleshooting guide

Symptom Possible causes
Dead battery
No sound Clogged tube or earpiece (mould, dome, Grip Tip, Micro mould, or LiteTip)
Clogged sound outlet
Intermittent or
Moisture
reduced sound
Dead battery
Clogged damping filter in sound hook
Hearing aid earpiece inserted incorrectly
Squealing noise
Ear wax accumulated in ear canal
If none of the above solutions work, consult your hearing care professional for assistance.
50 About Start up Handling Options Warnings More info
Solutions
Replace the battery
Clean mould
Clean Corda miniFit (thin tube), replace dome or Grip Tip or replace wax filter
Clean mould
Clean Corda miniFit (thin tube), replace dome or Grip Tip or replace wax filter
Wipe battery with a dry cloth and/or dry tube
Replace the battery
Contact your hearing care professional for assistance
Re-insert earpiece (mould, dome, Grip Tip, Micro mould or LiteTip)
Have ear canal examined by your doctor
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